Resolving Problems With Audio - RADVision Scopia XT5000 Administrator's Manual

Problem
Solution
Solution
Solution

Resolving Problems with Audio

Problem
Solution
Solution
Solution
Administrator Guide for Scopia XT5000 Endpoint with Embedded
Server for IP Office Version 3.2
The other party in a call cannot see or hear me.
Make sure your Microphone Pod is correctly connected to the system.
Make sure the Video Privacy and Mute functions are not enabled. You can see this in the
top bar of the system's menus: No video
If the other site can hear, but not see, make sure your Call Type is set to Audio & Video, not
Audio Only:
1. Disconnect the call.
2. Select Call from the Main menu, and press ok/menu.
3.
Select the arrow to access the Advanced Calling Options.
Figure 78: Changing advanced call settings
4. Check that the Call Type is set to Audio & Video.
5. Redial the same contact.
I cannot hear audio after setting up the system.
Make sure the monitor volume is not set to 0.
Make sure the system volume is not set to 0 by activating
Unit.
While the system is in a call, perform the audio tests to verify that the audio input and output
are in order:
1. Access audio tests as follows:
• From the endpoint, select Configure > System Status > Audio > Tests.
or No audio .
on the XT Remote Control
Troubleshooting the Scopia XT Endpoint for IP Office | 132