Chapter 7: Troubleshooting The Scopia Xt Endpoint For Ip Office; Viewing System Information For Customer Support - RADVision Scopia XT5000 Administrator's Manual

Chapter 7 | Troubleshooting the Scopia XT
This section covers troubleshooting problems that may occur when setting up and using the Scopia XT Endpoint for
IP Office.
Navigation
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Viewing System Information for Customer Support

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Resolving Problems Connecting Calls
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Resolving Problems with Audio
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Echo Cancelling on HDMI Monitors
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Resolving Monitor Display Problems
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Improving Call Video Resolution
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Resolving Lip Sync Problem
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Resolving Camera Issues
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Resolving IP Address Problems
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Resolving Problems with PC Presentations
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Resolving XT Remote Control Unit Problems
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Resolving Problems with Displaying Video
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How to Retrieve Scopia XT Endpoint for IP Office Logs
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USB Software Upgrade Failure
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Restoring Default User Settings
Viewing System Information for Customer Support
About this task
When contacting customer support or your system administrator, you may need to provide information
about the system. This procedure describes how to view the following system information:
• Software version
• User code (MAC address)
• IP addresses
• Serial number
• System name and model
• Licenses
• Network, gatekeeper, and SIP settings
Administrator Guide for Scopia XT5000 Endpoint with Embedded
Server for IP Office Version 3.2
Endpoint for IP Office
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