Retrieving System Logs - RADVision Scopia XT5000 Administrator's Manual

3. Start retrieving logs by selecting Start Netlog.
4. Reproduce the problem you want to report to customer support.
5. Stop retrieving logs by selecting Stop Netlog.
6. Access the logs as follows:

Retrieving System Logs

About this task
This procedure explains how to retrieve log files of Scopia XT Endpoint for IP Office internal system
activities and memory dump.
Administrator Guide for Scopia XT5000 Endpoint with Embedded
Server for IP Office Version 3.2
a. Select Download NetLog captured files.
The NetLog page appears.
b. Enter the username and password.
The default credentials are:
• Username - CustomerSupport
• Password - 5678
c. Select the NetLog file to download it to your computer.
Figure 95: Retrieving netlog files
Figure 96: Downloading Netlog files
Troubleshooting the Scopia XT Endpoint for IP Office | 150