Usb Software Upgrade Failure - RADVision Scopia XT5000 Administrator's Manual

Before you begin
Navigate to Administrator Settings > Remote Access > Advanced, and enable the following:
• System Log
• Profiler
Only enable these options while reporting the problem, as they can affect system performances if
permanently enabled.
Procedure
1. Access the XT Endpoint web interface, as described in
2. In the Diagnostics tab, select Utilities > Customer Support Package.
3. Select Create new log file.
4. Wait for the system to create the log package file and display the link for downloading this
5. Select the link to download the log package file onto the computer.

USB Software Upgrade Failure

Problem
Solution
Administrator Guide for Scopia XT5000 Endpoint with Embedded
Server for IP Office Version 3.2
Interface on page 24.
file.
The software upgrade from the USB drive fails.
1. Remove the USB drive from the USB port of the Scopia XT Endpoint for IP Office
2. Connect the USB drive to a computer.
3. Locate the upgrade.log file on the flash drive.
4. Send the log file to your local customer service representative.
Accessing XT Endpoint Web
Figure 97: Retrieving system logs
Troubleshooting the Scopia XT Endpoint for IP Office | 151