Resolving Problems Connecting Calls - RADVision Scopia XT5000 Administrator's Manual

Resolving Problems Connecting Calls

Problem
Solution
Solution
Problem
Solution
Solution
Solution
Problem
Solution
Solution
Administrator Guide for Scopia XT5000 Endpoint with Embedded
Server for IP Office Version 3.2
Figure 77: Viewing system network information
Cannot dial out or connect to an outgoing SIP or H.323 video call.
Verify you dialed the correct number or address.
Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings,
described in Configuring Network Settings
Cannot receive a SIP or H.323 video call.
Verify the number/address used to connect to you is correct.
Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings,
described in Configuring Network Settings
Make sure the Do Not Disturb (DND) function is not enabled. DND is indicated by the
icon in the top bar on the menu screens.
Cannot connect to a videoconference.
Check you dialed the correct conference number.
Check you are registered to the correct gatekeeper or SIP Proxy.
on page 81.
on page 81.
Troubleshooting the Scopia XT Endpoint for IP Office | 131