RADVision SCOPIA XT5000 Series Administrator's Manual
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RADVision SCOPIA XT5000 Series Administrator's Manual

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SCOPIA XT5000 Series
Administrator Guide
Version 3.0
For Solution 7.7

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Summary of Contents for RADVision SCOPIA XT5000 Series

  • Page 1 SCOPIA XT5000 Series Administrator Guide Version 3.0 For Solution 7.7...
  • Page 2 If there is any software on removable media described in this publication, it is furnished under a license agreement included with the product as a separate document. If you are unable to locate a copy, please contact RADVISION Ltd and a copy will be provided to you.

  • Page 3: Table Of Contents

    Upgrading the SCOPIA XT Series Software Using a USB Drive....... 19 Enabling AT Commands for Managing the XT Codec Unit......... 20 Configuring the System for SNMP Management.............21 RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Table of Contents | i...
  • Page 4 How to Retrieve SCOPIA XT Series Logs............. 35 Retrieving Network Traffic Logs..............36 Retrieving Memory Dump Logs..............37 Reporting a Software Upgrade Failure...............38 Viewing System Information................38 Contacting Support..................39 RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Table of Contents | ii...

  • Page 5: Planning The Topology Of The Scopia Xt Series Deployment

    The ability to daisy-chain a second microphone provides unparalleled large room coverage. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Planning the Topology of the SCOPIA XT Series Deployment | 1...
  • Page 6 • SCOPIA XT5000 Series The SCOPIA XT5000 Series is the latest product of the SCOPIA XT Series which sets the standard for an exceptional conferencing experience: HD 1080p with 48 kHz sampling rate and 60fps for live video and PC data sharing. The SCOPIA XT5000 is designed for an end user and is very easy to setup and control.

  • Page 7: Using Scopia Xt5000 As Endpoints

    1080p, 720p and H.264 Scalable Video Coding (SVC). • SCOPIA VC240 integrates advanced video conferencing into a Samsung high resolution 24- inch multimedia LCD monitor. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Planning the Topology of the SCOPIA XT Series Deployment | 3...

  • Page 8: Using The Scopia Xt Series Embedded Mcu

    SCOPIA XT Series. Refer to the Installation Guide for SCOPIA XT Series for operational information. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Planning the Topology of the SCOPIA XT Series Deployment | 4...

  • Page 9: Planning Nat And Firewall Traversal With Scopia Xt Series

    NAT and firewall traversal with XT Series: • Using a RADVISION HTTP server or a STUN public server for NAT and firewall traversal When the XT Series hosts a videoconference with endpoints outside the enterprise (Figure...
  • Page 10 All communication passes through the XT Series which acts as the virtual conference room for all the endpoints. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Planning the Topology of the SCOPIA XT Series Deployment | 6...
  • Page 11 MCU option is activated. In this scenario SCOPIA XT Series uses either aliases or IP addresses depending on whether it deploys the gatekeeper or not. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Planning the Topology of the SCOPIA XT Series Deployment | 7...

  • Page 12: Supporting Isdn Connectivity

    The SCOPIA XT Series has a feature-rich API. Using this API, integrators can implement AMX and Creston applications to control the XT Codec Unit. The API is implemented as commands over the Ethernet interface. Contact RADVISION customer support for a copy of the API documentation.

  • Page 13: Maintenance Tasks

    900 (HD+900p)1280 x 1024 (SXGA), 1280 x 720, 1280 x 768 (WXGA), 1280 x 960 (UVGA),1024 x 768 (XGA), 800 x 600 (SVGA), 640 x 480 (VGA). Procedure Step 1 Connect your computer to the XT Codec Unit: RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Maintenance Tasks | 9...

  • Page 14: Selecting The Computer Display Resolution

    If you connect a camera to the DVI-I input, the system manages it as PC content. • When using XGA adapters, the system supports only 60Hz for 720p and 1080p formats. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Maintenance Tasks | 10...

  • Page 15: Configuring And Controlling Your Scopia Xt Series Remotely

    The following topics are discussed in this section: • Configuring Remote Management on the SCOPIA XT Series ......page 12 • Accessing SCOPIA XT Series Web Interface ..........page 13 RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Maintenance Tasks | 11...

  • Page 16: Configuring Remote Management On The Scopia Xt Series

    In the Administrator Settings tab, select Utilities > Remote Access > Web. Figure 2-2 Configuring remote management on SCOPIA XT Series Step 3 Set the fields as described in Table 2-2 on page RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Maintenance Tasks | 12...

  • Page 17: Accessing Scopia Xt Series Web Interface

    Step 2 Enter the XT Codec Unit IP address in the address bar of the browser. For example, http://192.168.185.25/. The SCOPIA XT Series login page opens. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Maintenance Tasks | 13...

  • Page 18: Pairing A Xt Remote Control Unit With A Xt Codec Unit

    Decide what numeric code you want to use for your monitor and the XT Codec Unit. Procedure Step 1 Access the SCOPIA XT Series web interface. Step 2 In the User settings tab, select User preferences > General > General. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Maintenance Tasks | 14...

  • Page 19: Managing Scopia Xt Series From Iview Management Suite

    For more information on adding, removing and upgrading endpoint remotely in iVIEW Management Suite, or for details on synchronizing contacts for the endpoints in your organization, see the Administrator Guide for SCOPIA iVIEW Management Suite. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Maintenance Tasks | 15...

  • Page 20: How To Update The Software For Scopia Xt Series

    The software version 3.0 does not need a license. Download a new software package from the RADVISION web or FTP site. The software release contains new features or patch release. The software update package is an auto-extracting file containing a software version, usually with a filename indicating the exact version number (for example: XT5000_V3_0_115.exe).
  • Page 21 Enter the IP address allowed to access the XT Codec Unit. SubNet mask Enter the SubNet mask associated with the IP address. Step 4 Press Save. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Maintenance Tasks | 17...

  • Page 22: Upgrading The Software Using A Pc

    At the end of the update, the XT Codec Unit reboots automatically. Step 6 Wait for two minutes to ensure that the upgrade procedure is completed. The upgrade procedure may automatically continue after the reboot. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Maintenance Tasks | 18...

  • Page 23: Upgrading The Scopia Xt Series Software Using A Usb Drive

    Upgrading the SCOPIA XT Series Software Using a USB Drive Your SCOPIA XT Series comes with a USB drive containing the latest firmware version available at the time the system was shipped. We recommend that you always access the RADVISION site to check if a later version is available.

  • Page 24: Enabling At Commands For Managing The Xt Codec Unit

    Access the SCOPIA XT Series web interface. Step 2 In the Administrator settings tab, select Utilities > Remote access > AT Commands. Figure 2-8 Configuring AT commands RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Maintenance Tasks | 20...

  • Page 25: Configuring The System For Snmp Management

    SCOPIA XT Series. Procedure Step 1 Access the SCOPIA XT Series web interface. Step 2 In the Administrator settings tab, select Utilities > Remote Access > SNMP. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Maintenance Tasks | 21...
  • Page 26 Figure 2-9 Configuring SNMP settings Step 3 Set the fields as required. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Maintenance Tasks | 22...

  • Page 27: Management Suite

    Procedure Step 1 Access the SCOPIA XT Series web interface. Step 2 In the Administrator settings tab, select Utilities > Remote Access > Advanced. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Maintenance Tasks | 23...

  • Page 28: Additional Documentation

    Enable/disable export of configuration files to iVIEW Management Suite. Step 4 Select Save. Additional Documentation When configuring the system, consult the documentation RADVISION puts at your disposal: • User Guide for SCOPIA XT5000 , which explains how to operate the SCOPIA XT Series. •...

  • Page 29: Troubleshooting

    Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings. Problem Cannot receive a SIP or H.323 video call. Solution Verify the number/address used to connect to you is correct. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Troubleshooting | 25...
  • Page 30 Disconnect the call. Select the Advanced options button Figure 3-1 Changing advanced call settings Check that the call type is set to Audio & Video. Redial the same contact. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Troubleshooting | 26...

  • Page 31: Resolving Problems With Audio

    Select the Loc tone button to run the audio input. If the test is completed successfully, the Done message is displayed. Figure 3-3 The audio test completed successfully RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Troubleshooting | 27...

  • Page 32: Echo Cancelling On Hdmi Monitors

    Access the SCOPIA XT Series web interface. Step 2 In the Administrator Settings tab, select Admin Settings > I/O connections > Audio-Inputs > Echo canceller page. Figure 3-4 Configuring echo cancellation settings RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Troubleshooting | 28...

  • Page 33: Resolving Monitor Display Problems

    Improving Call Video Resolution Problem My call does not perform at 1080p, even though the camera is capable of 1080p and 1080p is enabled on the SCOPIA XT Series. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Troubleshooting | 29...
  • Page 34 Make sure that the Moving field is set to Yes. Solution Make sure 1080p is enabled: Access the SCOPIA XT Series web interface. In the Administrator settings tab, select Calls > Preferences > Video. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Troubleshooting | 30...

  • Page 35: Resolving Lip Sync Problem

    One of the optional video devices, an optional camera or a video converter, causes the video delay. Solution Configure lip sync settings: Access the SCOPIA XT Series web interface. In the Administrator settings tab, select Calls > Video Quality > General. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Troubleshooting | 31...
  • Page 36 Received audio delay in milliseconds. If Lip-sync automatic is set to No, drag the slider until you obtain the best synchronization. Sharpness Enable/disable video sharpness. Select Save. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Troubleshooting | 32...

  • Page 37: Resolving Camera Issues

    In the Administrator settings tab, select I/O Connections > Cameras > General > HD1. Figure 3-8 Enabling the Moving setting Make sure that the Moving field is set to Yes. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Troubleshooting | 33...

  • Page 38: Resolving Ip Address Problems

    The system does not make calls when IPv6 support is enabled. Solution Perform this procedure: Access the SCOPIA XT Series web interface. In the Administrator settingstab, select Networks > Preferences > General. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Troubleshooting | 34...

  • Page 39: Resolving Problems With Pc Presentations

    When reporting a problem to customer support, you may be asked to retrieve and send logs of SCOPIA XT Series. There are two kinds of logs you can retrieve from the SCOPIA XT Series: RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Troubleshooting | 35...

  • Page 40: Retrieving Network Traffic Logs

    RAM, retrieving logs is automatically stopped. Procedure Step 1 Open a telnet session to the SCOPIA XT Series by connecting to its IP address on port 60123. The command line window opens. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Troubleshooting | 36...

  • Page 41: Retrieving Memory Dump Logs

    “How to Retrieve SCOPIA XT Series Logs” on page Procedure Step 1 Access the SCOPIA XT Series web interface. Step 2 In the User Settings tab, select Diagnostics > Utilities > Customer Support Package. RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Troubleshooting | 37...

  • Page 42: Reporting A Software Upgrade Failure

    You can view the following system information if your system is not currently in a call: • software version • user code • IP addresses • serial number RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0 Troubleshooting | 38...

  • Page 43: Contacting Support

    Figure 3-12 The Main Menu Step 2 Select System Status. The system information is displayed. Contacting Support When you contact RADVISION for support, you must provide this information: • Serial number which identifies your unit • Software version • User code To find this information, press RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0...
  • Page 44 This document is not part of a contract or license as may be expressly agreed. RADVISION is a registered trademark of RADVISION, Ltd. All product and company names herein may be trademarks of their registered owners. All rights reserved © 2012 RADVISION, Ltd.

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