How To Retrieve Scopia Xt Endpoint For Ip Office Logs; Retrieving Network Traffic Logs - RADVision Scopia XT5000 Administrator's Manual

How to Retrieve Scopia XT Endpoint for IP Office Logs

When reporting a problem to customer support, you may be asked to retrieve and send logs of Scopia
XT Endpoint for IP Office. There are two kinds of logs you can retrieve from the Scopia XT Endpoint for
IP Office:
• Logs for analyzing network traffic—These log files provide information about network status.
• Internal system activities and memory dump logs—These log files are a snapshot of the system's
memory at the moment of an error. These log files are analyzed by customer support only.
Navigation
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Retrieving Network Traffic Logs

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Retrieving System Logs
Retrieving Network Traffic Logs
About this task
This procedure describes how to retrieve log files that provide information about network status as you
perform an action or during a specific call. This is necessary when contacting customer support with
network traffic problems, such as poor video quality caused by increased packet loss.
The files are in the standard libpcap format supported by most network analysis tools.
Before you begin
• Ensure the computer you intend to use for retrieving logs is connected to the same network as the
Scopia XT Endpoint for IP Office.
• We recommend cleaning old logs from the RAM. If there is not enough room on the RAM,
retrieving logs is automatically stopped.
Procedure
1. Access the XT Endpoint web interface, as described in
2. Select Diagnostics > Utilities > Advanced Tools.
Administrator Guide for Scopia XT5000 Endpoint with Embedded
Server for IP Office Version 3.2
on page 149
on page 150
Interface on page 24.
Accessing XT Endpoint Web
Troubleshooting the Scopia XT Endpoint for IP Office | 149