3
Troubleshooting
This section covers troubleshooting problems that may occur when setting up and operating
the SCOPIA XT Series.
Resolving Problems Connecting Calls
Problem
Solution
Solution
Problem
Solution
RADVISION | Administrator Guide for SCOPIA XT5000 Series Version 3.0
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Contacting Support ......................................................................... page 39
Cannot dial out or connect to an outgoing SIP or H.323 video call.
Verify you dialed the correct number or address.
Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings.
Cannot receive a SIP or H.323 video call.
Verify the number/address used to connect to you is correct.
Troubleshooting | 25