Step 20. Configure The Agent Phonesets - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
Step 20. Configure the agent phonesets
You must add and acquire each phoneset that an agent or supervisor uses to log
on to the system. When Contact Center Manager Server acquires a phoneset, the
Communication Server 1000/Meridian 1 PBX switch begins sending messages
about these phonesets to the system.
After you save a phoneset, you cannot modify it. You must delete your saved
phoneset, then add a new phoneset to change the phoneset configuration.
Adding a phoneset
Before you perform this procedure, you must configure the phoneset on the
switch. For more information, see Step 14. "Configure phonesets on the switch
for each agent" on page 122.
Repeat this procedure for each phoneset you want to add.
1
Log on to Contact Center Manager Administration. For more information,
see "Logging on to the Contact Center Manager Administration" on page
132.
2
Click Configuration.
Result: The Configuration window appears.
Installation and Maintenance Guide
Installing the Multimedia/Outbound server
135
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