Section H: Cct Server Configuration - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
Section H: CCT server configuration
In this section
Step 26. Import the agent phonesets to the TAPI database
Step 27. Configure the Contact Management Framework option
Step 28. Import the contact center users into CCT
Step 29. Import the terminals and addresses into CCT
Step 30. Import the Windows users into CCT
Step 31. Import the agent workstations into CCT
Step 32. Map terminals to workstations (optional)
Step 33. Map users to addresses, terminals, and contact center users
Installation and Maintenance Guide
Installing the Multimedia/Outbound server
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