Nortel Contact Center Multimedia Installation And Maintenance Manual page 152
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Installing the Multimedia/Outbound server
1
Log on to Contact Center Manager Administration.
2
Click Configuration.
3
Below the Server menu, in the top left corner, select the Contact Center
Manager Server that you want to associate a server with, right-click, and
then click Edit Properties.
4
Under Associated Reporting Server, click the Select box next to the
Multimedia server you added.
Tip: Only associate one of each type of server with a Contact Center
Manager Server. If you associate more than one of the same type of server
with a Contact Center Manager Server, then the first one assigned is used.
5
Click Submit.
6
On the Launchpad menu, click Log out.
What is next?
Configure the Communication Control Toolkit resources. For more information,
see Step 26. "Import the agent phonesets to the TAPI database" on page 154.
152
Contact Center Multimedia/Outbound
Standard 7.16
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