Installing the Multimedia/Outbound server
Adding an agent
1
Log on to the Contact Center Manager Administration.
2
Click Contact Center Management.
3
On the system tree, click the Contact Center Manager Server under which
you want to add the agent.
4
On the Contact Center Management menu bar, click Add > Agent.
Result: The New Agent Details window appears.
5
Enter the following mandatory information about the agent:
first name
last name
login ID
primary supervisor
call presentation
threshold
142
Contact Center Multimedia/Outbound
Standard 7.16