Nortel Contact Center Multimedia Installation And Maintenance Manual page 136
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Installing the Multimedia/Outbound server
3
On the system tree, double-click the server in Contact Center Manager
Server to which you want to add the phoneset. The server expands to show
the resources.
4
Click Phonesets and Voice Ports.
Result: The Phonesets/Voice Ports window appears.
5
In the Name box, type the name of the phoneset as you want it to appear in
reports.
6
In the Type box, select the type of terminal.
7
In the Address box, type the address of the phoneset on the telephony
server.
8
In the Channel box, type the channel number.
9
Click in any other row of the table. The system adds the phoneset, and Not
Acquired appears in the Status column.
Acquiring a phoneset
You must acquire each phoneset so that the switch sends a message to the system
when the agent logs on to the phoneset.
136
Contact Center Multimedia/Outbound
Standard 7.16
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