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HPE Insight Remote Support
Hewlett Packard Enterprise strongly recommends that you register your device for remote support to enable enhanced
delivery of your Hewlett Packard Enterprise warranty, HPE support services, or Hewlett Packard Enterprise contractual
support agreement. Insight Remote Support supplements your monitoring continuously to ensure maximum system
availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to
Hewlett Packard Enterprise, which will initiate a fast and accurate resolution, based on your product's service level.
Notifications can be sent to your authorized Hewlett Packard Enterprise Channel Partner for onsite service, if configured
and available in your country.
For more information, see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers and BladeSystem
c-Class Enclosures on the Hewlett Packard Enterprise website. Insight Remote Support is available as part of Hewlett
Packard Enterprise Warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement.
HPE InfoSight for servers
The HPE InfoSight portal is a secure web interface hosted by HPE that allows you to monitor supported devices through a
graphical interface.
HPE InfoSight for servers:
•
Combines the machine learning and predictive analytics of HPE InfoSight with the health and performance monitoring
of Active Health System (AHS) and HPE iLO to optimize performance and predict and prevent problems
•
Provides automatic collection and analysis of the sensor and telemetry data from AHS to derive insights from the
behaviors of the install base to provide recommendations to resolve problems and improve performance
For more information on getting started and using HPE InfoSight for servers, go to: https://www.hpe.com/info/
infosight-servers-docs.
USB support
Hewlett Packard Enterprise Gen10 and Gen10 Plus server blades support all USB operating speeds depending on the
device that is connected to the server blade.
External USB functionality
Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for server blade
administration, configuration, and diagnostic procedures.
For additional security, external USB functionality can be disabled through USB options in UEFI System Utilities.
HPE Smart Storage Administrator
HPE SSA is the main tool for configuring arrays on HPE Smart Array SR controllers. It exists in three interface formats: the
HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. All formats provide support for configuration tasks. Some of the
advanced tasks are available in only one format.
The diagnostic features in HPE SSA are also available in the standalone software HPE Smart Storage Administrator
Diagnostics Utility CLI.
During the initial provisioning of the server or compute module, an array is required to be configured before the operating
system can be installed. You can configure the array using SSA.
HPE SSA is accessible both offline (either through HPE Intelligent Provisioning or as a standalone bootable ISO image)
and online:
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Diagnostic tools
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