Printronix P7000 Series Maintenance Manual page 121

Table 5. P7000 H-Series (Spool) Error Messages List
Displayed Message
402:CLEAR PAPER
JAM
Explanation
No paper motion.
List Of Messages
Solution
1. Inspect the paper path for jams.
Clear jams. Load paper.
2. Press PAPER ADVANCE
several times and check that
forms feed without erratic motion,
noise, or pin-hole damage. If
forms do not feed, go to Paper
feeds poorly, page 203.
If forms feed, go to step 3.
3. Press VIEW once and check that
forms move up. Make sure the
forms thickness lever is not set
too tightly.
4. Press VIEW again and check that
the forms thickness lever rotates
and the paper moves down. If the
forms thickness lever does not
rotate and/or the paper does not
move down, refer to Reverse
paper feed: platen does not
open, page 205.
5. Check the paper tension between
the tractors. Adjust the right
tractor so that it does not pull
paper too tightly or leave it too
loose. The right tractor should
hold the paper under "slight"
tension.
6. Check the dynamic paper
tension.
7. Inspect the ribbon mask for
bends or deformation. Replace if
damaged.
8. Check and adjust the platen open
belt. Replace the belt if it is
damaged.
9. Inspect the tractors and tractor
door springs for damage,
excessive wear, and equal door
closing tension. If either tractor is
worn, damaged, or exhibits
uneven door closing tension,
replace both tractor assemblies.
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