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BCM50 2.0
Nortel BCM50 2.0 Manuals
Manuals and User Guides for Nortel BCM50 2.0. We have
6
Nortel BCM50 2.0 manuals available for free PDF download: Configuration Manual, Installation Manual, User Manual, System Overview Manual
Nortel BCM50 2.0 Configuration Manual (316 pages)
Business Communications Manager
Brand:
Nortel
| Category:
Network Hardware
| Size: 6.78 MB
Table of Contents
Table of Contents
3
Getting Started with BCM
15
About this Guide
15
Purpose
15
Audience
15
Acronyms
16
Organization
16
About BCM
16
Symbols and Conventions Used in this Guide
18
Related Publications
19
How to Get Help
21
Getting Help from the Nortel Web Site
21
Getting Help over the Telephone from a Nortel Solutions Center
21
Getting Help through a Nortel Distributor or Reseller
22
Welcome Panel
23
System Software
25
Setting Date and Time
25
Setting Clock Control to Local System
28
System Schedule Settings and Services Scheduling
29
Configuring Schedule Names and Timers
30
Default Time Settings
31
Configuring Scheduled Service
31
System Features and Feature Codes
33
BCM Feature Codes
33
Button Programming Features
36
DN Records Parameters
41
Main Panel Tabs: Common Fields
42
Line Access Tab
43
Line Assignment Tab
46
Line Pool Access Tab
48
Answer Dns Tab
49
Capabilities and Preferences Main Tab
50
Capabilities Tab
52
SWCA Call Group Tab
54
Preferences Tab
55
ATA Settings Tab
57
IP Terminal Details Tab
59
Button Programming Table
60
Button Programming Tab
60
User Speed Dial Tab
63
Restrictions Main Tab
65
Set Restrictions Tab
66
Line/Set Restrictions Tab
67
Common Procedures: Copying and Renumbering Dns
69
To Copy Telephone Configurations
69
Copying Settings to Other Dns
69
To Change Telephone Dns
70
Renumbering Dns
70
Telephony System and Device Programming
71
Global Telephony Settings
73
Feature Settings
74
Feature Settings Panel
75
Answer DN Answer Key Levels
78
Timers
78
Advanced Feature Settings
81
System Wide Call Appearances Control
81
ONN Blocking (North American Systems)
83
Silent Monitor
84
Reset Logs
85
Configuring System Speed Dial Numbers
87
System Speed Dial Panel
87
DMC Feature List
91
To Arrange the DMC Feature List Using Element Manager
92
Arranging the DMC Feature List Using Element Manager
92
Setting up Central Answering Positions
93
Configuring CAP Assignments (Ecaps)
94
To Create CAP Stations
95
To Program Module Buttons
95
Programming CAP/KIM Buttons
95
Managing Lines on a KIM
96
Creating Ring Groups
97
Ring Groups - Members
98
Ring Groups - Line Settings
99
Configuring Hunt Groups
101
Hunt Groups System Setup
102
Configuring the Hunt Group General Settings
105
Hunt Group Members and Lines
105
Monitoring Hunt Groups
109
To Use a Silent Monitor
109
Monitoring External Hunt Group Calls
109
Configuring Hospitality Services
111
Hospitality - General
111
Hospitality - Rooms
113
To Set up Hospitality Service
114
Setting up Your Hospitality System
114
To Set up Call Restrictions
115
To Set up Wake-Up Services
115
To Assign a Room to a Telephone
115
To Delete a Room Assignment from a Telephone
116
Configuring Analog Telephones and Devices
117
Configuring an Analog Telephone
120
To Assign a Pause for External Dialing
122
Configuring Telephones: Digital Telephones
123
Using the DN Panels
124
To Assign a Line to a Telephone
125
System Dns - Line Access Tab
125
Job Aid: Notes about Assigning Lines to Telephones
125
To Add Line Assignments
128
Line Assignment and Line Pools
128
Job Aid: Answer DN Notes
129
To Configure Capabilities and Preferences
130
Configuring Capabilities and Preferences
130
Job Aid: Assigning Intercom (I/C) Buttons (Keys)
130
To Configure Telephone Capabilities
131
Configuring Telephone Capabilities
131
Job Aid: Line Redirection Notes
133
To Configure Preferences for a Telephone
134
Configuring Preferences
134
Job Aid: Call Log Notes
135
To Program Telephone Buttons
136
Telephone Memory Button Programming
136
Job Aid: Notes about Button Programming
136
To Program User Speed Dials
137
User Speed Dials
137
Outgoing Call Restrictions
137
To Program Outgoing Call Restrictions
138
To Set Restrictions
138
To Set Line/Set Restrictions
138
Configuring Telephones: IP Telephones
139
Configuring an IP Telephone
141
PVQM - Proactive Voice Quality Monitoring
141
Global Voip Features
143
IP Features List
143
To Use the Services Button to Access Features
145
IP Telephone Feature Display Labels
145
To Define a Key Label
146
Hot Desking IP Telephone Configurations
147
To Set up a Password and Allow Hot Desking
148
Using the Hot Desking Feature
148
To Reset the Hot Desking Password Field for a Specific IP Telephone
149
To Use the Hot Desking Feature to Divert an IP Telephone Configuration
149
To Cancel Hot Desking
150
To Configure a New Time Zone on a Remote IP Telephone
150
Configuring a New Time Zone on a Remote IP Telephone
150
To Force a Firmware Download to a Nortel IP Telephone
151
Download Firmware to a Nortel IP Telephone
151
Default Memory Button Programming for Telephones
153
Rules of Default Button Assignment
153
7316E Digital Phone Button Defaults
154
7316 Digital Phone Button Defaults
156
7208 Digital Phone Button Defaults
157
7100 Digital Phone Button Defaults
158
7406 Digital Phone Button Defaults
159
IP Telephone Button Defaults
159
IP Telephone 2007 Button Defaults
163
IP Audio Conference Phone 2033 Button Defaults
167
IP Phone 1120E and IP Phone 1140E
171
To Enable Bluetooth® on an IP Phone 1140E
173
WLAN Handset 2210/2211/2212 Button Defaults
176
WLAN Handset Display
178
Status Area
178
Information Area
179
Feature Options Area
179
DMC Portables (413X/414X) (Europe Only)
179
Labelling Telephone Sets: Desktop Assistant Portfolio
183
Introduction to Desktop Assistant Pro - Administrator Edition
187
Desktop Assistant Pro - Administrator Edition Main Window
187
Menu Bar Commands
188
To Label a Button
190
Button Programming
190
Button Labeling
190
Telephony Features
191
Features to Set up Telephone Set Features
191
To Move Line Buttons
193
Moving Line Buttons
193
Receiver Volume
193
Programming Distinctive Ringing
194
Ring Volume
194
Auxiliary Ringer
194
Feature Configuration: Answering Calls
197
Answering Calls Directed to Your Telephone
197
Configuring Handsfree and Handsfree Answerback
197
To Configure Handsfree and Handsfree Answerback
198
Answering Calls Not Directed to Your Telephone
198
Call Queuing
198
Directed Pickup
198
To Add a Telephone to a Pickup Group
199
To Allow Trunk Answer
199
To Block User Access
199
Pickup Group
199
Trunk Answer
199
To Assign an Answer DN
200
Answer Dns
200
Configuring Privacy
201
Do Not Disturb
201
DND on Busy
201
To Program a Telephone for DND on Busy
202
To Program Privacy on a Line
202
Turn Privacy on or off
202
To Automatically Enable Privacy on a Line
203
Intrusion Controls
203
To Set Intrusion Controls
204
Holding Calls
204
Using Hold
204
Hold Automatically (Autohold)
204
To Program Full Autohold on a Line
205
To Program Auto Hold on a Telephone
205
To Program Exclusive Hold
205
Hold a Call Exclusively
205
Parking or Transferring Calls
205
To Use the Transfer Feature
206
To Transfer Unanswered Calls
206
Transfer (Answered) Calls
206
Transfer (Unanswered) Calls
206
To Redirect Lines from the System
207
To Allow Redirect
207
To Set a Redirect Tone
207
Line Redirection
207
To Redirect Lines at the Telephone
208
To Program Call Forward on the System
208
Call Forward (Unanswered) Calls
208
To Use Call Forward at the Telephone
209
To Block User Access
209
Camp-On
209
To Use Camp-On
210
To Park a Call
210
Call Park
210
To Retrieve a Parked Call
211
To Configure the SWCA System Controls
211
Callback
211
Sharing Calls by Parking on SWCA Buttons
211
To Allow Call Display
213
Call Information
213
Call Display Information
213
Call Duration Timer
213
Time and Date Display
213
To Reset Call Log Space
214
Malicious Caller ID (MCID)
214
Call Log
214
Logit
215
Feature Configuration: Making Calls
217
To Block User Access to Feature Programming
217
Blocking User Access to Feature Programming
217
Protecting Outgoing Call Privacy
217
To Allow a Telephone to Make Priority Calls
218
Deal with a Busy Signal on an Internal Call
218
Priority Call
218
Ring Again
218
Other Ways of Communicating with Internal Users
218
Leaving a Message
219
Paging
219
To Configure System Settings for Page
220
To Configure Telephone Settings for Page
220
To Make a Page Announcement
221
To Make a Voice Announcement
221
Making Announcements to Individuals (Voice Call)
221
To Set up a 3-Party Conference Call
222
To Set up an Ad Hoc Multiparty Conference Call
222
Create a Conference Call
222
Dialing Shortcuts
224
Last Number Redial
224
To Allow Last Number Redial
225
Saved Number Redial
225
Autodial
225
Speed Dialing
225
To Program Speed Dials in the DN Record
226
To Program User Speed Dials at the Telephone
226
Programming Memory Buttons
226
To View the Feature that Is Currently Assigned to a Button
227
To Configure Memory Buttons for Features
227
To Erase a Memory Button
227
To Store more than One Number or Code on One Button
227
Using Telephones for Special Features
229
Special Feature Telephones
229
Supervisor Telephone for Silent Monitoring
230
Hospitality Services Telephones
231
Setting up a Central Answering Position
231
Prime Line
232
Direct Dial Telephone
232
Creating an Enhanced CAP Station
233
Hunt Groups
233
Ringing Groups
234
Display Prompts and Messages
235
Common Display Prompts
235
Viewing Active Services
246
Call Log Prompts
247
Report and Record Alarm Codes
249
Market Profile Attributes
251
Interface Availability
251
Analog Interfaces
251
Digital Interfaces
252
Tones and Cadences
253
Core Parameters for Market Profiles
260
Analog Trunk Parameters
272
GASM8 Parameters
276
GASI Parameters
278
ATA2 Parameters
280
Ata2 Dr6
280
Ata2 Dr7
282
ISDN Line Services
283
Analog and Digital Trunk Types
284
About System-Wide Call Appearance (SWCA) Keys
287
To Add SWCA Keys to Your Telephone
288
To Receive a Call and Assign It to a SWCA Key
288
Managing Calls Using SWCA Keys
288
To Retrieve a Call from a SWCA Key
290
Other Features that Affect How You Use SWCA
290
To Conference a Call Parked on a SWCA Key
291
Configuring the Music Source
293
To Select the Music Source
294
Selecting the Music Source
294
To Open the Music Manager Administration Application
297
To Load Music Onto the BCM
297
Configuring Music Manager
297
Opening the Music Manager Administration Application
297
Loading Music Onto the BCM
297
To Delete an Audio File from BCM
298
Deleting Music from BCM
298
To Add a Sound File to the Play List
299
To Remove a Sound File from the Play List
299
Adding Music to the Play List
299
Removing Music from the Play List
299
To Access the Bcmamp Player
300
Using the Bcmamp Player
300
To Configure a Network Device to be the IP Music Source
301
Configuring a Network Device to be the IP Music Source
301
Index
303
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Nortel BCM50 2.0 User Manual (77 pages)
Brand:
Nortel
| Category:
IP Phone
| Size: 0.69 MB
Table of Contents
Table of Contents
5
IP Softphone 2050 Overview
9
Features
9
Components
10
Call Control Window
10
Local Directory Window
10
Settings Window
10
System Tray Icon and Menu
11
I2050.Exe Application
11
IP Softphone 2050 Call Control Window
13
Accessibility Interface
13
Call Control Window
13
Accessibility Interface
14
Call Control Window Elements and Functions
15
Hot Keys
17
Adding a Hot Key
17
Removing a Hot Key
18
System Tray Icon and Menu
18
Installing and Setting up the IP Softphone 2050
19
System Requirements
19
Supported Operating Systems
19
Nortel USB Audio Kit
19
Installing the IP Softphone 2050
20
Installing the USB Headset Kit
20
Managing Contacts from the Local Directory
21
Adding Contacts to a Local Directory
21
Editing Contacts in the Local Directory
22
Deleting Contacts from the Local Directory
22
Finding Contacts in the Local Directory
23
Filtering a Local Directory
24
Dialing from the Local Directory
24
Dialing from the Redial List in the Local Directory
24
Dialing from the Callers List in the Local Directory
25
Managing Groups in the Shortcut Bar
25
Using the Properties Dialog Box
26
Properties-General Tab
27
Properties-Details Tab
27
Properties-Notes Tab
27
Properties-Settings Tab
27
Linking to External Directories
28
Linking to the LDAP Directory
28
Linking to Outlook
29
Linking to Windows Address Book Directory
29
Adding External Contacts to the Local Directory
30
Managing IP Softphone 2050 Calls
31
Making Telephone Calls
31
Answering Telephone Calls
31
Holding and Retrieving Telephone Calls
32
Hanging up Telephone Calls
32
IP Softphone 2050 USB Headset Adapter
33
Overview
33
Answering Calls with the USB Headset Adapter
35
Hanging up Calls with the USB Headset Adapter
35
Adjusting the Volume with the USB Headset Adapter
35
Muting a Call
35
Using the Smart Functions Menu
35
Customizing the Smart Functions Menu
36
Custom Functions for Smart Functions Menu
37
IP Softphone 2050 Macros
39
About Macros with the IP Softphone 2050
39
Entering a Macro
39
Deleting a Macro
40
Playing a Macro
40
IP Softphone 2050 Menu Commands
41
Call Control Window Menu Command
41
Using the File Menu
41
Using the Edit Menu
41
Using the Keys Menu
42
Using the View Menu
42
Using the Help Menu
43
IP Softphone 2050 Settings
45
Opening the Settings Window
45
Using the Settings Window
46
Profiles
46
Creating New Profiles
47
Removing Profiles
47
Modifying Profile Names
47
Selecting Profiles
48
Exporting Profiles
48
Importing Profiles
48
Server
49
Using DHCP
49
Using IP Addresses and DNS Names
49
Restoring Defaults
50
Resetting the Connection
50
Skin
50
Features
51
Macros
51
Audio
51
Sound Devices
52
Headset or Handset Device
52
Handsfree/Ringing/Paging Device
52
Hardware ID
53
MAC Addresses
53
Selecting MAC Addresses
53
Advanced Audio
54
Using Neteq (Global IP Sound)
54
Overriding Communication Server Values
54
Listener IP
55
Sounds
55
Hot Keys
56
Text Replacements
56
Lamp Sounds
57
Key Type
58
Phone Number Dialog Box
58
Accessibility Interface
58
About
58
Language
58
Personal Call Recording
59
USB Headset
59
Selecting the Headset
60
Setting External Lamp Controls
60
Using the Backlight
61
Configuring Smart Functions
62
Accessibility Interface
63
Control Groups
63
Display
63
Line and Feature
63
Date and Time
64
Indicators
64
Accessibility Interface Menu
64
Navigating Control Groups and Menu Commands
64
Navigating Control Groups
65
Navigating Menu Commands
65
Using Hot Keys
65
Troubleshooting the IP Softphone 2050
67
Connectivity Problems
67
Communication Server Is Unreachable
67
Connection Is Reinitializing
68
Authorization Failed
69
Unable to Retrieve Communication Server Parameters from DHCP Server
69
Service Denied
70
Audio Problems
70
Basic Audio Operation
70
One-Way Audio
70
Broken or Choppy Speech
71
Windows Sound Plays from the Headset
72
Advanced Audio Problems Due to Network Performance
73
Reset Conditions
73
USB Headset Problems
73
Headset Not Functioning
73
USB Headset Adapter Features Appear Dimmed
74
Cannot Hear Audio through Headset
75
Sound Still Comes out of My Computer Speakers
75
Directory Problems
75
Nortel BCM50 2.0 Installation Manual (86 pages)
Telephony Device Installation Guide
Brand:
Nortel
| Category:
Telephone System
| Size: 1.87 MB
Table of Contents
Table of Contents
3
Chapter 1 Getting Started with Telephony Devices
7
About this Guide
7
Audience
7
About BCM50
8
BCM50 Key Hardware Elements
8
Symbols and Text Conventions
9
Related Publications
11
How to Get Help
12
Chapter 2 Device Description
13
Analog Devices
13
Digital Devices
13
Wireless Devices
14
IP Devices
14
ISDN Devices
15
Chapter 3 Installing an Analog Station Media Bay Module
19
Installing and Configuring a Media Bay Module
20
Configuring the Media Bay Module
21
Wiring the ASM
22
Installing Analog Devices
22
Chapter 4 Installing the Analog Terminal Adapter
23
Configuration Overview
23
Analog Devices
23
Installing the ATA2
24
Connecting the ATA2
24
Mounting the ATA2
25
Test Insertion Loss Measurement
25
Configuring the ATA2
27
ISDN Overview
29
ISDN Fundamentals
29
Analog Versus ISDN
29
Types of ISDN Service
30
ISDN Layers
30
ISDN Bearer Capability
31
Services and Features for ISDN BRI and PRI
31
BRI Services and Features
32
Chapter 5 ISDN Overview
32
PRI Services and Features
32
Service Provider Features
32
Name and Number Blocking
33
Name and Number Blocking (PRI, BRI and Analog)
33
Network Name Display
33
Call by Call Service Selection for PRI
34
Emergency 911 Dialing
34
Dialing Plan and PRI
35
Two-Way DID
35
ISDN Hardware
36
PRI Hardware
36
BRI Hardware
36
Clock Source for ISDN
38
ISDN BRI NT1 Equipment
38
ISDN Standards Compatibility
38
Ordering ISDN BRI
39
Ordering ISDN PRI
39
Planning Your ISDN Network
39
Supported ISDN Protocols
40
Chapter 6 IP Telephone Overview
41
Creating the IP Telephony Network
42
Networking with BCM50 2.0
44
IP Telephones and Voip Trunks
42
Key IP Telephony Concepts
46
Chapter 7 Registering Nortel 20XX and 11XX IP Telephones
49
Determining the Registration Process
49
Registering the Telephone to the System
50
Configuring Telephone Settings
50
Troubleshooting IP Telephones
55
Operation Issues
56
Deregistering IP Telephones
56
Chapter 8 Relocating Telephones
59
Moving Digital Telephones
59
Keeping an IP Telephone Active
60
Moving IP Telephones
60
User Card List
61
Appendix A
63
ADID Wiring Chart
63
Appendix B
65
ASM8, ASM8+, and GASM Wiring Chart
65
Appendix C
67
DSM16 and DSM32 Wiring Charts
67
Appendix D
69
DTM Wiring Chart
69
Appendix E
71
BRI Wiring Chart
71
Appendix F
73
BRIM Wiring Chart
73
Appendix G
75
G4X16 and G8X16 Wiring Charts
75
Appendix H
79
GATM Wiring Chart
79
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Nortel BCM50 2.0 System Overview Manual (52 pages)
Business Communications Manager
Brand:
Nortel
| Category:
Telephone System
| Size: 1.22 MB
Table of Contents
System Overview
1
Table of Contents
3
Chapter 1 Getting Started
5
About this Guide
5
Audience
5
Acronyms
5
Related Publications
7
Getting Help from a Specialist by Using an Express Routing Code
8
Getting Help through a Nortel Distributor or Reseller
8
Chapter 2: System Overview
9
BCM50 Hardware
10
BCM50 Main Unit
10
Additional BCM50 Hardware
10
BCM50 Physical Dimensions
11
BCM50 Physical Interfaces
12
Telephony Features
12
IP Telephony Features
13
Bcm50E and Bcm50A: BCM Systems with Integrated Routers
13
Common Features and Capabilities
13
Bcm50E
15
Bcm50A
15
Bcm50B, Bcm50Ba, and Bcm50Be: BCM Systems with Integrated Bris
16
Common Features and Capabilities
16
Bcm50B
17
Bcm50Ba
17
Bcm50Be
17
BCM50 Expansion Unit and Media Bay Modules
18
Mounting Kits
19
BCM50 New Features
20
BRI Version
21
R2MFC MBM Support
21
EU Compliant Routers M222/252 Firmware
21
WAN Failover
21
Software Upgrade
22
Srg50
22
ISDN BRI Dial-Up Support
22
NCM Support for BCM50
22
GATI Localization
23
Analog Direct Inward Dial (ADID) MBM
23
8X16 MBM
23
Next Generation IP Phones
23
SIP/H.323 Interoperability
23
Hardware Inventory
23
BCM50 Capabilities Aligned with BCM 4.0
24
Proactive Voice Quality Monitoring
24
Ad-Hoc Conferencing
25
Meridian Customer Defined Network (MCDN) Trunk Anti-Tromboning (TAT) with Integrated Applications
25
Session Initiated Protocol (SIP) Enhancements
25
Security Enhancements
26
Terminal and Mobility Support
28
Support, Security and Servicing
31
Client Operating System Support
31
Field Replaceable Units (FRU)
31
Field Upgrades
31
Servicing
31
BCM50 Management
32
Ease of Installation
32
Remote Management Accessibility
33
On-Box and Device Manageability Features
33
Log Management
34
Set-Based Administration
34
Business Element Manager
34
Keycodes
36
Network Configuration Manager (NCM)
37
BCM50 Applications
37
Mailbox Manager
37
Callpilot
40
Callpilot Options
41
Callpilot/Voicemail Enhancements
42
Contact Center
43
Multimedia Contact Center
43
Local Area Network Computer Telephony Engine
44
Call Detail Recording
44
Personal Call Manager
44
BCM Compatibility Matrix
45
Index
49
Nortel BCM50 2.0 User Manual (16 pages)
Brand:
Nortel
| Category:
IP Phone
| Size: 0.33 MB
Table of Contents
Table of Contents
3
Chapter 1 Getting Started
5
Introduction
5
BCM50 Button and Light Descriptions
6
BCM50 Telephone Display
7
Button Label Area
8
Information Area
8
Feature Options Area
8
About Programmable Buttons
8
Telephone Setup
9
Display Contrast Level
9
Language Choice
9
Ring Type
9
Chapter 2 Features and Buttons
11
Basic Call Features
11
Make a Call
11
Answer Calls
12
Hold
12
Handsfree
12
Headset
13
Mute
13
Time Offset
13
Navigation Buttons
13
Call Log
14
Memory Buttons
14
Program Memory Buttons
15
Erase Memory Buttons
15
Nortel BCM50 2.0 User Manual (16 pages)
Business Communications Manager
Brand:
Nortel
| Category:
IP Phone
| Size: 0.32 MB
Table of Contents
Table of Contents
3
Chapter 1 Getting Started
5
Introduction
5
IP Phone 2004 Button and Light Descriptions
6
IP Phone 2004 Display
8
Button Label Area
8
Information Area
8
Feature Options Area
9
About Your Programmable Buttons
9
Telephone Setup
9
Display Contrast Level
9
Language Choice
9
Ring Type
10
Chapter 2 Features and Buttons
11
Basic Call Features
11
Make a Call
11
Answer Calls
12
Hold
12
Handsfree
12
Headset
12
Mute
13
Time Offset
13
Navigation Buttons
13
Call Log
13
Memory Buttons
14
Program Memory Buttons
14
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