Information You Might Need To Supply To Jtac; Required Tools And Parts For Packing The Srx5800 Services Gateway - Juniper SRX5800 Hardware Manual

Services gateway

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Information You Might Need to Supply to JTAC

When requesting support from JTAC by telephone, be prepared to provide the following information:

Your existing case number, if you have one

Details of the failure or problem

Type of activity being performed on the services gateway when the problem occurred

Configuration data displayed by one or more show commands

Your name, organization name, telephone number, fax number, and shipping address

To remove components from the services gateway or the services gateway from a rack, you need the

following tools and parts:

2.5-mm flat-blade (–) screwdriver, for detaching alarm relay terminal block

7/16-in. (11 mm) nut driver

Blank panels to cover empty slots

Electrostatic bag or antistatic mat, for each component

Electrostatic discharge (ESD) grounding wrist strap

Flat-blade (–) screwdriver

Mechanical lift, if available

Phillips (+) screwdrivers, numbers 1 and 2

Rubber safety cap for fiber-optic interfaces or cable

Wire cutters