Chassis Serial Number Label; Contacting Customer Support; Information You Might Need To Supply To Jtac; Serial Number Id Label - Juniper BX7000 Hardware Manual

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Chassis Serial Number Label

Contacting Customer Support

Information You Might Need to Supply to JTAC

110 Contacting Customer Support
Figure 34: Serial Number ID Label
D0000 - H9999
For both AC and DC power supply, the serial number ID label is located on the top of the power
supply.
The chassis serial number label is located on the top of the chassis (see Figure 35 on page 110).
Figure 35: Chassis Serial Number Label
After you have located the serial numbers of the components you need to return, contact Juniper
Networks Technical Assistance Center (JTAC) in one of the following ways. You can contact JTAC
24 hours a day, seven days a week:
On the Web, using the Case Manager link at:
http://www.juniper.net/support/
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 11-digit case number followed by the # key if this is an
existing case, or press the * key to be routed to the next available support engineer.
When requesting support from JTAC by telephone, be prepared to provide the following
information:
Your existing case number, if you have one

Serial Number ID Label

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