Returning The Srx5800 Chassis Or Components; Contacting Customer Support | 459 - Juniper SRX5800 Hardware Manual

Returning the SRX5800 Chassis or Components

IN THIS SECTION

Contacting Customer Support | 459

Return Procedure for the SRX5800 Services Gateway | 460
Listing the SRX5800 Services Gateway Component Serial Numbers with the Command-Line Interface | 461
Locating the SRX5800 Services Gateway Chassis Serial Number Label | 462
Locating the SRX5800 Services Gateway Power Supply Serial Number Label | 463
Locating the SRX5800 Services Gateway Craft Interface Serial Number Label | 466
Information You Might Need to Supply to JTAC | 467
Required Tools and Parts for Packing the SRX5800 Services Gateway | 467
Packing the SRX5800 Services Gateway for Shipment | 468
Packing SRX5800 Services Gateway Components for Shipment | 469
Contacting Customer Support
Once you have located the serial numbers of the services gateway or component, you can return the
services gateway or component for repair or replacement. For this, you need to contact Juniper Networks
Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
On the Web: Using the Service Request Manager link at
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 12-digit service request number
followed by the pound (#) key if this is an existing case, or press the star (*) key to be
routed to the next available support engineer.
https://support.juniper.net/support/
459