Contacting Customer Support To Obtain Return Materials Authorization For The Srx5400 Services Gateway; Information You Might Need To Supply To Jtac - Juniper SRX5400 Hardware Manual

Locating the SRX5400 Services Gateway Craft Interface Serial Number Label
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Contacting Customer Support to Obtain Return Materials Authorization for the
SRX5400 Services Gateway

Information You Might Need to Supply to JTAC

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Documentation
Copyright © 2014, Juniper Networks, Inc.
Appendix G: Contacting Customer Support and Returning the SRX5400 Services Gateway Hardware
The serial number is located on the back of the craft interface panel (see
Figure 81 on page 225).
Figure 81: Craft Interface Serial Number Label
AA1234
Listing the SRX5400 Services Gateway Component Serial Numbers with the CLI on
page 222
Locating the SRX5400 Services Gateway Chassis Serial Number Label on page 223
Locating the SRX5400 Services Gateway Power Supply Serial Number Labels on
page 223
Information You Might Need to Supply to JTAC on page 225
Required Tools and Parts for Packing the SRX5400 Services Gateway on page 226
Packing SRX5400 Services Gateway Components for Shipment on page 228
Information You Might Need to Supply to JTAC on page 225
Contacting Customer Support on page 226
When requesting support from JTAC by telephone, be prepared to provide the following
information:
Your existing case number, if you have one
Details of the failure or problem
Type of activity being performed on the services gateway when the problem occurred
Configuration data displayed by one or more
Your name, organization name, telephone number, fax number, and shipping address
Return Procedure for the SRX5400 Services Gateway on page 221
Listing the SRX5400 Services Gateway Component Serial Numbers with the CLI on
page 222
Contacting Customer Support on page 226
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