Using The Product Activity Log - IBM i 830 Repair Manual

Using the Product Activity Log

1. Find an entry in the Product Activity Log for the symptom you are using to
2. Find an SRC from the Product Activity Log that best matches the time and type
b. Location information is displayed by choosing the function key for
Additional details.
If location information is available, go to "Locations and Addresses" on
page 705 to determine the removal and installation procedure to use.
c. If the failing item is Licensed Internal Code, contact your next level of
support for the correct PTF to apply.
d. After exchanging an item, go to "Verifying the Repair" on page 920.
Once the problem has been resolved, close the log entry by selecting Close a
NEW entry on the Service Actions Log Report display.
This ends the procedure.
locate the problem.
a. On the command line, enter
STRSST
(the Start System Service Tools) command.
If you cannot get to SST, select DST (see "Accessing Dedicated Service
Tools" in the iSeries Service Functions ).
Note: Do not IPL the system to get to DST.
b. On the Start Service Tools Sign On display, type in a User ID with QSRV
authority and Password.
c. On the System Service Tools display, select the Start a Service Tool option
(see the iSeries Service Functions).
d. Select the Product Activity Log option on the Start a Service Tool display.
e. Select the Analyze log option on the Product Activity Log display.
f. On the Select Subsystem Data display, select the option to view All Logs.
Note: You can change the From: and To: Dates and Times from the 24-hour
default if the time that the customer reported having the problem was
more than 24 hours ago.
g. Use the defaults on the Select Analysis Report Options display by pressing
the Enter key.
h. Search the entries on the Log Analysis Report display.
Note: For example, a 6380 Tape Unit error would be identified as follows:
System Reference Code:
6380CC5F
Class: Perm
Resource Name:
TAP01
of problem the customer reported.
Did you find an SRC that matches the time and type of problem the customer
reported?
Starting Point
Chapter 1. Starting Problem Analysis
11