Chapter 1. Starting Problem Analysis - IBM i 830 Repair Manual

v For instructions on displaying SRCs, see the "System Reference Code
(SRC)" section in the iSeries Service Functions information.
v Use the Help Key text that is available through these procedures for
additional information.
v If the Verification of System Password Failed display appears during IPL,
see "System Password" in the iSeries Service Functions information for
instructions.
1. Make sure that the system operator has collected all the necessary information
for the reported problem. If not, you will need to work with the system
operator and collect the information by referring to the topic "Troubleshooting
Your System" in the http://www.ibm.com/eserver/iseries/infocenter or
"Getting Started With iSeries" on the Information Center CD.
2. Record the IPL type and mode before starting this service call.
Note: When you complete this service call, return the system to this IPL type
and mode or to the IPL type and mode specified by the customer.
DANGER
To prevent power from switching on automatically during service
procedures, select manual or secure mode on the system unit control panel
or disconnect the cables that connect to J15 and J16 on the frame being
serviced. (RSFTD211)
3. You must determine if the system has multiple logical partitions or only one
Primary partition. Go to "Determining if the System Has Logical Partitions" on
page 943, before continuing with this procedure.
4. All systems have a minimum of one logical partition and it's name is
"Primary". In step 3 you determined if this system has multiple logical
partitions. Does this system have multiple logical partitions?
Yes You must look for configuration changes and missing resources in the
logical partition (primary or secondary) that reported the problem.
Continue with the next step in this procedure to look for configuration
changes in the logical partition with the problem.
No You must look for configuration changes and missing resources in the
Primary partition. Continue with the next step in this procedure to look
for configuration changes in the Primary partition.
5. Can you get to SST or DST for the partition with the problem (Primary or a
logical secondary)?
No Yes
↓
Many system problems occur after changing the system configuration
or installing or changing a program. If the configuration has been
changed or if a program has been installed or changed, verify that all is
correct before continuing with this procedure.
Check the system configuration:
Use the display hardware configuration service function to
check for any missing or failed hardware.
To display missing or failed hardware perform the following:
a. On the command line, enter
Starting Point

Chapter 1. Starting Problem Analysis

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