Using The Product Activity Log; System Service Tools - IBM Power System POWER7 Series Common Service Procedures

v Yes: Perform the following steps:
– Check that the workstation is operational.
– Verify that the cabling and addressing for the workstation is correct.
– Perform any actions indicated in the system operator message.
If you need further assistance, contact your next level of support. This ends the procedure.
3. Does the problem involve a removable media resource?
No: Continue with the next step.
Yes: Go to "Using the product activity log" to resolve the problem. This ends the procedure.
4. Does the problem involve a communications resource?
v No: Contact your next level of support. This ends the procedure.
v Yes: Are there any system operator messages that indicate a communications-related problem has
occurred?
– No: Contact your next level of support. This ends the procedure.
– Yes: Perform any actions indicated in the system operator message. If you need further
assistance, contact your next level of support. This ends the procedure.

Using the product activity log

This procedure can help you learn how to use the product activity log (PAL).
1. To locate a problem, find an entry in the product activity log for the symptom you are seeing.
a. On the command line, enter the Start System Service Tools (SST) command:
STRSST
If you cannot get to SST, select DST.
Note: Do not perform an IPL on the system or partition to get to DST.
b. On the Start Service Tools Sign On display, type a user ID with service authority and password.
c. From the System Service Tools display, select Start a Service Tool > Product activity log >
Analyze log.
d. On the Select Subsystem Data display, select the option to view All Logs.
Note: You can change the From: and To: Dates and Times from the 24-hour default if the time that
the customer reported having the problem was more than 24 hours ago.
e. Use the defaults on the Select Analysis Report Options display by pressing the Enter key.
f. Search the entries on the Log Analysis Report display.
Note: For example, a 6380 Tape Unit error would be identified as follows:
System Reference Code: 6380CC5F
Class: Perm
Resource Name: TAP01
2. Find an SRC from the product activity log that best matches the time and type of the problem the
customer reported.
Did you find an SRC that matches the time and type of problem the customer reported?
Yes: Use the SRC information to correct the problem. This ends the procedure.
No: Contact your next level of support. This ends the procedure.

System service tools

This information describes how to use system service tools (SST).
Common service procedures
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