Unable To Send E-Mail; The Image Is Not What Was Expected - Xerox DocuCentre-III C4100 Manual

14 Problem Solving

Unable to Send E-mail

Follow the procedure below if you cannot send a scanned document using the e-mail
feature.
A Transmission
Report - Job
Undelivered is
output.
Unable to send
e-mail.

The Image is not What was Expected

Follow the procedure below if the image is not what was expected.
The image is
dirty.
The image is too
dark, or too light.
14
Part of the image
is missing.
344
Symptom Cause
Unable to transmit due to an
error.
The mail address is
incorrect.
The data size exceeded the
maximum e-mail size.
Symptom Cause
The document glass or the
document cover is dirty.
The document is a
transparent type such as a
transparency film.
The document is colored,
rough or a blueprint.
Glossy printing paper is
scanned.
The scan density is set to
[Darken], or to [Lighten].
The setting for [Original
Type] is inappropriate for
the document.
The document is pasted or
folded.
Remedy
Check the "Transmission Results" in the
Transmission Report - Job Undelivered. If
the error code is listed, refer to "Error
Code" (P.360).
Enter the correct mail address.
Change the maximum e-mail size, or lower
the resolution.
Refer to "Maximum Total Data Size" (P.173),
or "5 Scan" in the User Guide.
Remedy
Clean the document glass or the document
cover.
Refer to "Cleaning the Document Cover and
Document Glass" (P.62).
If the document is transparent, dirt on the
document cover will appear on the image.
Place a white sheet of paper on the
document when scanning.
Adjust the copy density or image quality
when scanning.
Glossy printing paper easily sticks to the
document glass, and shadows are
sometimes scanned and reproduced as
dirt. Place a transparency such as a
transparent film under the document when
scanning.
Adjust the scan density.
Refer to "5 Scan" > "Advanced Settings" in the
User Guide.
Select an image quality type appropriate
for the document.
Refer to "5 Scan" > "Advanced Settings" in the
User Guide.
The folded or pasted part of the document
may not touch the document glass. Place a
stack of white sheets on the document to
remove the gap.