Xerox DocuCentre-III C4100 Manual page 406

14 Problem Solving
Error Code
C P F S M O
027-548
027-549
027-564
027-565
027-566
027-569
14
027-572
027-573
027-574
027-576
027-578
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
404
Category
O O [Cause]
[Remedy] The user name on the server needs to be set without using
O [Cause]
[Remedy] Try again. If the problem persists, contact our Customer
O [Cause]
[Remedy] Check if the connection between the authentication server
O [Cause]
[Remedy] Try again. If the problem persists, contact our Customer
O [Cause]
[Remedy] Check on CentreWare Internet Services that SMB (TCP/
O [Cause]
[Remedy] Check on CentreWare Internet Services that SMB (TCP/
O [Cause]
[Remedy] Try again. If the problem persists, contact our Customer
Cause and Remedy
SMB protocol error. An invalid character was detected in
the specified user name.
unauthorized characters by the network administrator.
To check the user name on the server, take the following
actions:
1. Select [Start] > [Programs] > [Administrative Tools] >
[Active Directory Users and Computers] on the Active
Directory domain controller where the user information
is set.
2. Select [Active Directory Users and Computers] >
[Server] > [Domains] > [Users] from the left side frame
of the [Active Directory Users and Computers] window,
to display the user information.
3. Right-click the target user from the right side frame of
the [Active Directory Domains and Trusts] window to
select [Properties].
4. Select the [Account] tab in the [User Properties]
window, check the user name of [User Log On Name
(Prior to Windows 2000)].
SMB protocol error
Support Center.
SMB protocol error. The SMB server was not found.
and the machine has been established via a network. For
example, check the following points:
Network cable connection
TCP/IP settings
Connection via Port 137 (UDP)/Port 138 (UDP)/Port 139
(TCP)
SMB protocol error
Support Center.
SMB protocol error. SMB (TCP/IP) is not active.
IP) is active on the [Port Status] screen of the [Properties]
tab.
The SMB (TCP/IP) port is not activated.
IP) is active on the [Port Status] screen of the [Properties]
tab.
SMB protocol error
Support Center.