Trouble During Faxing; Sending Problems - Xerox DocuCentre-III C4100 Manual

Trouble during Faxing

This section describes how to solve fax problems.
Note • The print features are not available for some models. An optional package is necessary. For

Sending Problems

Follow the procedure below if you cannot send a fax.
Symptom
A Transmission
Report - Job
Undelivered is
output.
The phone line
has a problem.
The operation is
incorrect.
more information, contact our Customer Support Center.
Cause
The fax was not sent due to
an error.
The phone line is not
connected correctly.
The phone dialing method is
not available.
An error occurred with the
phone line.
The destination machine is
abnormal
An incorrect fax number is
used.
The number is not for fax.
The auditron mode is
enabled and the fax is sent
directly from the computer.

Trouble during Faxing

Remedy
Check the "Transmission Results" in the
Transmission Report - Job Undelivered. If
an error code is displayed, refer to "Error
Code" (P.360).
The machine is equipped with some
connectors to connect phone lines to. The
communication is disabled unless the
phone line is connected to a correct
connector.
When the cable connection is correct, the
on-hook feature allows you to call through
general lines.
Specify the same dialing method as the
subscribed one (Tone/10pps) for the
machine.
Use a telephone near the machine to
check whether to be able to make a phone
call. If the phone call is disabled, the
problem is the phone line, not the machine.
The data cannot be sent if the recipient's
machine condition is one of the following:
the power is off, the receiving mode is
"manual", and the G3 reception mode is
not supported.
Call the recipient to check the machine
condition.
Check the fax number and try sending
again.
If no peep sound is heard from the receiver
when you call the number, the number is
not for fax.
When the auditron mode is enabled and
you send a fax directly from the computer,
you must set the user ID and passcode
registered on the machine to the driver.
For details on the auditron mode, refer to
"Authentication and Account Administration"
(P.291). For details on how to directly send a
fax from the computer, refer to "10 Computer
Operations" > "Sending Fax" in the User
Guide.
14
337