Xerox DocuCentre-III C4100 Manual page 388

14 Problem Solving
Error Code
C P F S M O
018-566
018-567
018-568
018-569
018-570
14
018-571
018-572
018-573
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
386
Category
O O [Cause]
[Remedy] Check the followings:
O O [Cause]
[Remedy] Check if the destination HTTP server for the scanned
O [Cause]
[Remedy] Check the followings:
O O [Cause]
[Remedy] 1) Check if the destination HTTP server for the scanned
O O [Cause]
[Remedy] Check the followings:
O O [Cause]
[Remedy] Perform the same operation again. If the problem persists,
O [Cause]
[Remedy] Check if the specified context name is correct.
O [Cause]
[Remedy] Check if the specified connection name is correct.
Cause and Remedy
Unable to connect to the HTTP server.
The network cable connection on the machine
The destination HTTP server for the scanned document is
accessible by PC.
The followings may be the cause:
The communication is disconnected while reading or
writing due to some reason.
Close process of the file failed due to some reason
document is accessible by PC.
An SSL/TLS connection error occurred.
The destination HTTP server for the scanned document is
accessible by PC.
SSL settings for the HTTP server is correct.
The HTTP server name
The HTTP server path name
The SSL server certificate may have a problem.
document is accessible by PC.
2) Check if the SSL server certificate is registered on the
HTTP server.
3) Check if the SSL server certificate is valid.
Check the followings:
- the certificate is unexpired
- the time set on the machine is correct
- the certificate is not on the discard list
4) Check the certificate path to the SSL server certificate,
and import the required CA certificate.
5) If the SSL server certificated is not registered on the
HTTP server, disable the [Verify Remote Server
Certificate] setting.
A client certificate authentication error occurred on the
HTTP server.
The destination HTTP server for the scanned document is
accessible by PC.
The SSL client certificate is registered on the machine.
The device certificate is correctly registered on the HTTP
server.
An internal error occurred.
contact our Customer Support Center.
The specified context name contains invalid characters.
The specified connection name contains invalid
characters.