Unable To Send Scan Data In E-Mail - Xerox WorkCentre 5022 User Manual

Symptom
Unable to load data
from the scanner
due to a TWAIN
communication
error.
Operation stopped
while loading data.

Unable to Send Scan Data in E-mail

Symptom
Unable to send an e-
mail.
® ®
Xerox WorkCentre 5022/5024 Multifunction Printer
User Guide
Possible Cause
The scan driver is not installed.
Is the file size too large?
Possible Cause
The registered e-mail address is
incorrect.
The maximum data size for
outgoing e-mail was exceeded.
The port for Send E-mail is not
set to Enabled.
The e-mail address for the
machine has not been
registered.
The registered SMTP server
setting is incorrect.
The authentication for the
SMTP server is not operated
correctly.
The registered login name for
the SMTP server is incorrect.
The registered password for the
SMTP server is incorrect.
Remedy
Install the scan driver.
Lower the resolution setting, and then try loading
the data again.
Remedy
Check the entered e-mail address.
Lower the resolution, and reduce the size of the
attached data.
Refer to Resolution on page 7-19.
Refer to Maximum Attachment Size
Check the port setting for Send E-mail.
Refer to Required Information
Input the Administrator's e-mail address.
Refer to Administrator's E-mail Address
21.
Check the SMTP server setting.
Refer to SMTP Server (Connectivity > Protocols)
page 2-28.
Check the authentication method for the SMTP
server.
Refer to SMTP Server (Connectivity > Protocols)
page 2-28.
For the SMTP server requiring authentication, the e-
mail address of the login user must be registered.
Check the registered login name.
Refer to SMTP Server (Connectivity > Protocols)
page 2-28.
Check the registered password for the
authenticated user.
Refer to SMTP Server (Connectivity > Protocols)
page 2-28.
Problem Solving
on page 9-33.
on page 2-28.
on page 2-
on
on
on
on
13-21