Network-Related Problems; When Using Smb - Xerox DocuCentre-III C4100 Manual

14 Problem Solving

Network-related Problems

This section describes how to solve network related problems.

When using SMB

The possible causes, check points, and remedies for problems when using SMB are as
follows.
When you cannot communicate with the printer
The computer and the
machine are using different
protocols.
The machine belongs to
different networks (subnets).
The host name for the
machine is already in use.
When you cannot communicate with the printer or other SMB machines
If [Auto Master Mode] of SMB
is set to [Enabled], the
number of machines whose
information can be stored is
limited. That depends on the
14 network environment.
When you cannot print
The machine is processing a
request from a different
computer.
(When [Receiving Buffer -
SMB] is set to [No Spooling])
346
Cause
While [Search for Other
Computers] ([Start] >
[Search] > [Other
Computers]) on the computer
is showing the printer,
[Network Computer] does not
show the printer.
While [Search for Other
Computers] ([Start] >
[Search] > [Other
Computers]) on the computer
is showing the printer,
[Network Computer] does not
show the printer.
Print out [Configuration
Report] to confirm if
"Repetitive Host Name" is
printed in the SMB status
information.
Cause
The machine or other SMB
machines cannot be
searched from the Network
Computers icon.
Cause
Confirm the machine is
processing a print job. (A
write error dialog should be
displayed to indicate that
there is no room for the print
job.)
Check point
Configure the machine and
each computer to use the
same SMB operational
protocol.
When the machine and the
computers are on different
networks, consult your
network administrator.
Use CentreWare Internet
Services to change the host
name to a unique name, or
initialize the machine settings
to their default.
Check point
Confirm the setting of [Auto
Master Mode] of SMB. If
enabled, uncheck the
[Enabled] check box.
Check point
Wait till the machine finishes
processing the print job, or
change the machine setting
to [Spool to Memory] or
[Spool to Hard Disk].
Remedy
Remedy
Remedy