Trouble During Printing; Unable To Print - Xerox DocuCentre-III C4100 Manual

14 Problem Solving

Trouble during Printing

This section describes how to solve print problems.
Note

Unable to Print

Follow the procedure below if you cannot print a document.
Data remains in
the printer icon.
The data has
14
been sent to the
machine.
334
• The print features are not available for some models. An optional package is necessary. For
more information, contact our Customer Support Center.
Symptom Cause
The machine is not powered
on.
The network cable is
disconnected from the
computer.
The network cable is
disconnected from the
machine.
The print mode is off on the
machine.
An error occurred with the
machine.
The IP address or SMB
network path is not correctly
set.
The network between the
computer and machine is
abnormal.
The port is not enabled.
The hard disk space of the
machine is insufficient.
The machine is connected
to multiple computers.
Out of paper.
No paper for the specified
paper size.
Printing is interrupted by a
copy operation.
An error occurred on the
machine.
Remedy
Turn the machine's power switch on.
Connect the network cable to the
computer.
Connect the network cable to the machine.
Refer to "Interface Cables" (P.17).
Press the <Machine Status> button to
check the [Print Mode] on the [Machine
Status] screen. If [Print Mode] is set to [Off-
line], select [On-line].
Check the error details.
Set the correct IP address or SMB network
path.
Refer to "Printer Environment Settings"
(P.223).
Check with your network administrator.
Enable the port.
Delete unnecessary data to increase free
space.
Wait for a while, and then try printing
again.
Supply paper to the machine.
Set the specified size paper.
Refer to "Loading Paper" (P.29).
Cancel the interrupting operation.
Check the error details.