Page 2 Download the latest drivers, view detailed installation instructions, and access the latest server information ❖ Toshiba Global Support Centre Calling within the United States (800) 457-7777 Calling from outside the United States (949) 859-4273 For troubleshooting information, see If Something Goes Wrong on page 245.
Page 3: Fcc Notice
™ port, PS/2 mouse port, USB port, and monitor port. Changes or modifications made to this equipment not expressly approved by Toshiba, or parties authorized by Toshiba, could void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: ❖...
Page 4 Toshiba dichiara, che il prodotto: Toshiba Magnia 3310/3310R (SYU3910W-00001, SYU3910W-00002, SYU3910W-00003, SYU3919W-R0001, SYU3919W-R0002, SYU3919W-R0003, SYU3910W-000Z1, SYU3910W-000Z2, SYU3910W-000Z3, SYU3919W-R00Z1, SYU3919W-R00Z2, SYU3919W-R00Z3) è conforme alle seguenti norme: Toshiba intygar att produkten: Toshiba Toshiba Magnia 3310/3310R (SYU3910W-00001, SYU3910W-00002, SYU3910W-00003, SYU3919W-R0001, SYU3919W-R0002, SYU3919W-R0003, SYU3910W-000Z1, SYU3910W-000Z2, SYU3910W-000Z3, SYU3919W-R00Z1, SYU3919W-R00Z2, SYU3919W-R00Z3) överensstämmer med föijande normer:...
Page 5: Warning Labels
This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
Page 6 Trademarks Magnia is a registered trademark and InTouch is a registered trademark of Toshiba America Information Systems, Inc. Intel, Pentium, LANDesk, and Xeon are registered trademarks of Intel Corporation. Wake-on-Lan is a registered trademark and PS/2 is a trademark of International Business Machines Corporation.
Page 7: Table Of Contents
Table of Contents About this guide..................14 Other documentation................. 15 Safety icons ....................15 Other icons used ................16 Warning, danger and caution labels............16 EPS-R cage Warning and Danger labels......... 16 Service options..................17 Maintenance contracts ................17 Cleaning the server ................... 17 Setting up your work environment .............
Page 8 Identifying the AC power connector and I/O signal ports ....37 Expansion slots ................38 Connecting peripheral devices ..............39 Connecting AC power................40 Inside the server..................41 Motherboard..................41 Cooling fans ..................41 CPU sockets ..................42 Internal battery ................. 42 Memory bank ...................
Page 9 Installing memory modules .............. 61 Removing a memory module ............66 CPU module ....................69 Before Installing and Removing a CPU module ....... 70 Replacing the Retention Clamp ............71 Removing the CPU Module.............. 72 Installing the CPU Module..............76 Post-Procedure After Installing/Removing the CPU Module ....
Page 10 Post Installation (Windows Server 2003) ........159 Post Installation (Windows 2000) ........... 160 Additional Software Manual Installations ........160 HarnessEye/web ................161 Toshiba Display Power Save Driver..........161 Troubleshooting ..................162 Errors occurring during RAID creation ........... 162 Error occurring during OS installation ..........164 Failure to create the System Partition ..........
Page 11 Errors occurring during SST startup ..........166 Error occurring from incorrect operation ........166 Chapter 5: Management Software ........... 167 HEW modules ..................167 Module Roles ................. 169 Security ....................170 Operating environment ................170 Module Configuration Notes............170 Management Console ..............171 Management Proxy ................
Page 12 LAN Alerting Configuration screen..........218 Configuration screen ..............219 Front Panel Indicators screen ............220 Collect Logs screen................ 221 Advanced Settings .................. 223 Agent Entry screen ................ 223 DB Backup screen ................. 225 Cleanup Error Log screen .............. 226 Alert Message Location screen............227 Alert Message Contents screen.............
Page 13 Remedy when Windows 2000 is Unusable ..........252 Abnormal system shutdown ..............253 Before calling for service ................. 253 Toshiba Technical Support ..............253 Chapter 7: Hardware Diagnostics ............ 254 HW Diagnostics Program Main Menu ............. 255 Diagnostics Test (01. DIAGNOSTIC TEST) ........256 Running Test (02.
Page 14: About This Guide
This guide introduces the features of the Toshiba Magnia 3310/3310R server and explains how to set up, configure, and maintain the server. Before using your Toshiba server, refer to this guide to gain an overall understanding of operating procedures and...
Page 15: Other Documentation
Other documentation Other documentation In addition to this user’s guide, the Toshiba Magnia 3310/3310R Server Setup Tool CD contains: ❖ The Safety Instruction Guide for Toshiba Servers, which contains general safety information. ❖ Other related documentation. Check the readme.txt file for a complete list of the documentation provided on the Magnia 3310/3310R Server Setup Tool CD.
Page 16: Other Icons Used
Warning, danger and caution labels Provides important information. It is extremely important that basic safety practices are followed when installing and maintaining the system. Other icons used Additional icons highlight other helpful or educational information: TECHNICAL NOTE: This icon highlights technical information about the server. HINT: This icon denotes helpful hints and tips.
Page 17: Service Options
EPS-R cage, and/or internal server components. Service options Toshiba offers a full line of service options built around its warranty programs. Refer to the warranty and service material included with the server for registration information, or visit our web site at www.support.toshiba.com.
Page 18: Developing Good Work Habits
Setting up your work environment Developing good work habits The key to avoiding discomfort or injury from repetitive strain is to vary your activities. If possible, schedule a variety of tasks into your working day. Finding ways to break up the routine can reduce stress and improve your efficiency.
Page 19: Seating And Posture
Setting up your work environment Seating and posture Correct posture and computer placement When using the computer, sit comfortably. Proper seating is a primary factor in reducing strain. ❖ Position your chair so that the keyboard is at or slightly below the level of your elbow. You should be able to type comfortably with your shoulders relaxed.
Page 20: Chapter 1 Getting Started
If you have no experience installing and removing computer hardware devices, or if the job seems difficult, consult an authorized Toshiba Magnia service provider. Toshiba assumes no liability for damages if you install and remove optional devices yourself.
Page 21 If debris or liquid gets in the server, shut it down immediately, set the power button to Off, and unplug the power cable from the AC outlet. Do not turn the server back on. Contact an authorized Toshiba Magnia service provider, immediately. ❖...
Page 22 In addition to the general environmental considerations, keep in mind these additional points: ❖ Use only the rack and rack-mount kit specified by Toshiba to install a rack model. ❖ The equipment rack must provide sufficient airflow to the server to maintain proper...
Page 23: Power Requirements
The current rating of the server is 4 amps. To ensure a continuous supply of power to the server, Toshiba recommends the use of an uninterruptible power supply (UPS). If you have questions about the wiring of your AC power source, consult an authorized electrician.
Page 24: Limiting Access To Server Controls
Getting Started Front of the server Front panel lock - Rotating the panel lock releases the access panel, allowing you to remove the panel and gain access to the server’s internal components. The Side Panel Lock is illustrated on the following page. Limiting access to server controls Pedestal model servers have an upper door and front door panel.
Page 25: Server Controls, Indicators And Drives
Getting Started Front of the server Server controls, indicators and drives Toshiba Magnia 3310 (pedestal) Front door (upper) Device bay CD-ROM drive System status indicators Operation buttons Floppy disk drive Hard disk drive Side panel lock HDD status indicator Removable door hinge...
Page 26: Getting Started
Sleep button ( Power button ( ) Operation buttons NMI button - Provided exclusively for use by authorized Toshiba Magnia service providers. Reset button - Restarts the server. To avoid data loss or corruption, never use the Reset button while the activity indicator on the floppy disk drive, CD-ROM drive, or hard disk drive(s) is on.
Page 27: System Indicators
Getting Started Front of the server System indicators Power indicator ( Disk indicator ( Fan fault indicator ( Power unit fault indicator ( System indicators The following table describes the operation of the system indicators. Indicator Status Description AC power is not being supplied to the server. Power Amber AC power is being supplied but the server is turned off.
Page 28: Device Bay
Getting Started Front of the server Detachable door hinges (pedestal model only) The hinges allow you to remove the server’s front door panels. Device bay The upper 5.25-inch device bay contains three slots (one occupied by the CD-ROM drive). CD-ROM drive CD-ROM drive status indicator Volume control Eject button...
Page 29 Getting Started Front of the server Stop/Eject button - Use to open and close the disc tray. To avoid damaging the CD-ROM drive, never press the eject button while the status indicator is on. Floppy disk drive (FDD) The floppy disk drive supports 3.5-inch double-density (720 KB) and high-density (1.44 MB) diskettes.
Page 30: Removing And Replacing The Server Panels
Getting Started Removing and replacing the server panels Removing and replacing the server panels To remove the front panel: Release the door lock and open the upper and lower doors as a single unit. Lift the lower panel to unhook its hinges and remove it from the server. Removing the front panel To install optional devices inside the server, you need to remove the side panel if your server is a pedestal model, or the top panel, if your server is a rack model.
Page 31: Replacing The Side Panel (Pedestal Model)
Getting Started Removing and replacing the server panels Slide the side panel toward the rear of the server to remove it. Removing the side panel Replacing the side panel (pedestal model) Follow these steps to replace the side panel: Carefully slide the side panel onto the server. Turn the side panel lock to the locking position.
Page 32: Replacing The Top Panel (Rack Models)
Getting Started Removing and replacing the server panels Grasp the handles on the server’s front panel, and carefully slide the server from the rack until the rail latches lock the server in its fully-extended position. Pulling out the server (rack model) Turn the side panel lock to release the lock.
Page 33: Rear View Of The Server
Power supply release (push down to release) AC receptacle Standard EPS-R module connectors Expansion slots Rear view of the server Power supply unit Toshiba Magnia 3310/3310R servers have two EPS-R power supply modules—providing the server with power supply redundancy and load sharing capabilities.
Page 34: Isolating Eps-R Cage And Cooling Fan Unit Failures
Power supply release (push down to release) Placing the security lock Isolating EPS-R cage and cooling fan unit failures To regulate the temperature inside the server, the Toshiba Magnia 3310/3310R is equipped with: ❖ Intake fan module(s) - For redundancy, up to two intake fan modules can be installed in tandem in the fan bays located in the forward lower section of the server chassis.
Page 35: Indication Of A Failure
Getting Started Isolating EPS-R cage and cooling fan unit failures exhaust fan duct EPS-R module Standard exhaust fan Redundant exhaust fan Standard intake fan Redundant intake fan Location of system cooling fans (fan duct not installed on all models) Indication of a failure A power supply and cooling fan can be added to the EPS-R cage to make them redundant.
Page 36: Hdd Status Indicators
HDD status indicators The Toshiba Magnia 3310/3310R server can accommodate up to 6 hard disk drives. The status of each hard disk drive is indicated by both a DC power indicator and a status indicator under each drive bay.
Page 37: Identifying The Ac Power Connector And I/O Signal Ports
Getting Started Isolating EPS-R cage and cooling fan unit failures Identifying the AC power connector and I/O signal ports This section provides a description of the server’s AC power connector and I/O port. It also provides information on connecting peripheral devices to the server. TECHNICAL NOTE: The output voltages from the I/O connectors on the back of the server do not exceed 12V.
Page 38: Expansion Slots
Getting Started Isolating EPS-R cage and cooling fan unit failures Icon Description Ethernet LAN Connectors Ether Communication status indicator (ACT) Flashing green - Data being transferred Off - No connection Link communication status indicator (LINK) Green - Connected, but waiting Off - Not operating Ether1 Link (1000/100 Mbps) indicator Green - 1000 Mbps...
Page 39: Connecting Peripheral Devices
Getting Started Connecting peripheral devices Connecting peripheral devices Use the I/O connectors on the back of the server to connect peripheral devices such as the keyboard, mouse, display and so on. Be sure the devices are properly connected before turning on the server. To connect peripheral devices to the server: Make sure that the server and all connected peripheral devices are turned off and that their power cables are not plugged into an AC outlet.
Page 40: Connecting Ac Power
Getting Started Connecting AC power Connecting AC power Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. Wash hands after handling. Before connecting the server to an AC outlet, make sure the power source has sufficient current capacity for the power requirements of the server system.
Page 41: Inside The Server
Getting Started Inside the server Inside the server Memory slots CPU socket Power 5.25" supply module Device bay Cooling fan (exhaust fan) Hard disk drive Internal battery Hard disk backplane board Expansion slots Cooling fan (intake fan) Motherboard Exhaust fan duct When a 3.06 GHz CPU module is installed, the exhaust fan duct is not required.
Page 42: Cpu Sockets
Getting Started Turning on the server CPU sockets Use to install CPU modules. For instructions, see Before Installing and Removing a CPU module on page 70. Internal battery The internal RTC (Real-Time Clock) battery supplies power to the server’s clock, which provides timing signals for system timesharing operations.
Page 43: Using Wake-On-Lan
The Wake ON LAN function is enabled after booting up the OS to an idle state when the Wake On LAN function is enabled through the BIOS. The onboard network adapters on the Toshiba Magnia 3310/3310R (Ether1 and Ether2) support the Wake On LAN function. You can boot the server from a client machine over the network using Remote Wake On Tool.
Page 44: Power On Self Test (Post)
Getting Started Power On Self Test (POST) Set “Enable PME” to “Enabled”, and then select “OK”. TECHNICAL NOTE: If the server is turned on through the Wake-On-LAN function and turned off again before the Windows LAN driver is loaded, a startup fault may occur the next time you attempt to start the server using the Wake-On-LAN function.
Page 45: Starting The Server From The Hard Disk Drive
Getting Started Booting the server Make sure that the CD-ROM drive is empty. Insert the Startup Disk into the floppy drive. Press the power button to start the server. Starting the server from the hard disk drive If an operating system is installed on the server, you can start the server from the hard disk drive.
Page 46: Bios Setup
BIOS Setup Utility. Setting the system configuration The system configuration for your Toshiba Magnia 3310/3310R server was set at the factory. However, if you install optional items after shipment, you may need to reconfigure the server. For detailed information on configuring the server, see Chapter 3,...
Page 47: Performing An Abnormal System Shutdown
Getting Started Turning off the server Using the power switch to shutdown an ACPI-compliant system causes any running application software to abort before completing the normal termination process. This could result in data loss or damage any running applications. The buzzer should sound a continuous tone about 4 seconds after you press the power button.
Page 48: Chapter 2 Connecting Hardware Devices
If you have no experience installing/removing optional devices, or if the job seems difficult, please consult an authorized Toshiba Magnia service provider. Toshiba assumes no liability for damages if you install and/or remove optional devices yourself. Never handle any electrical component that is not described in this manual. Some parts carry high voltages and are dangerous.To avoid electric shock, shut down...
Page 49 ❖ If a failure occurs, consult your authorized Toshiba Magnia service provider. Internal server components can be seriously damaged by static electricity. Wear a wrist or heel ground cable to discharge static electricity carried on your body.
Page 50: Maintenance Overview
Connecting Hardware Devices Maintenance overview Maintenance overview Never disassemble the server more than described in this manual. Failure to observe this precaution could result in electric shock, cause a system fault, or void your warranty. When performing maintenance on the server, follow these general steps: Carefully read the precautions mentioned previously in this chapter.
Page 51: Working On Rack-Mounted Servers
Connecting Hardware Devices Maintenance overview In addition to the instructions in this chapter, refer to the manufacturer’s user manuals for the devices you are installing/removing. Working on rack-mounted servers Read the following warnings before performing maintenance on a rack-mounted server. Failure to adhere to these warnings can result in serious injury and/or damage to equipment.
Page 52: Sliding The Server Into The Rack
Tighten the two thumbscrews on the front panel to secure the server to the rack. Reconnect any cables that were disconnected from the server. Toshiba-supplied hardware items The following table lists the hardware items that Toshiba provides with your server. Type Usage Screw A Installing units except HDDs (or DAT) on the drive carrier or the rails.
Page 53: Cooling Fans
Connecting Hardware Devices Cooling fans When performing server maintenance: ❖ Use the appropriate type and size of screwdriver. A screwdriver that is too small or too large can damage the screw head. Check the screw type before use. Screw head and screwdriver ❖...
Page 54 Connecting Hardware Devices Cooling fans Remove the screw securing the intake fan module in place, then slide the module from the chassis. Removing the intake fan module Reinstall the access panel, reconnect all signal and power cables, then turn on the server.
Page 55 Connecting Hardware Devices Cooling fans Connect the fan cables to the motherboard. FAN-2R side of motherboard Redundant intake fan module side Attaching the fan connectors ❖ If you are installing a primary intake fan module, attach the fan cables to the J4 FAN 3 connector on the motherboard.
Page 56: Removing And Replacing A Primary Or Redundant Exhaust Fan
This section provides instructions for removing and installing either the primary exhaust fan or a redundant exhaust fan for Toshiba Magnia 3310/3310R servers. If you remove a primary exhaust fan for any reason, you must replace it before operating the server;...
Page 57 Connecting Hardware Devices Cooling fans If you are installing a redundant fan, remove the thumb screw securing the exhaust fan module cover to the server chassis, and remove the cover. If you are replacing an existing fan, skip this step and go to Step 3. Removing the exhaust fan module cover While lifting up on the exhaust fan module eject lever, pull the fan module from the server.
Page 58 Connecting Hardware Devices Cooling fans Turn down the guide sheet toward the CPU heat sink and position the new exhaust fan module in the server. Guide sheet Removing the exhaust fan module Slide the new exhaust fan module in the server until the eject lever for the exhaust fan module clicks to indicate a locked position.
Page 59 Connecting Hardware Devices Cooling fans Connecting the exhaust fan(s) J49 FAN 1 J51 FAN 1-R Fan connectors on the motherboard Reinstall the access panel, reconnect all signal and power cables, then turn on the server. For instructions, read Steps 6 through 9 in Maintenance overview on page...
Page 60: Memory Modules
Connecting Hardware Devices Memory modules Memory modules The server contains six memory module slots arranged in three banks. You can install one registered SDRAM Dual In-line Memory Module (DIMM) with Error-Correcting Control (ECC) in each slot, allowing you to expand system memory to a maximum of 6 GB.
Page 61: Installing Memory Modules
Connecting Hardware Devices Memory modules Installing memory modules When upgrading system memory, place the first memory module in the lowest numbered memory slot—slot 1B through slot 3A. If the memory modules are of different capacities, place them in order of increasing capacity. Install the memory module with the smallest capacity in slot 1.
Page 62 Connecting Hardware Devices Memory modules Turn the screws for securing the exhaust fan duct counterclockwise to release the module. When a 3.06 GHz CPU is installed, the exhaust fan duct is not attached and Steps 2 and 3 are not required. Releasing the lock of exhaust fan duct (fan duct not installed on all models) Slide the exhaust fan duct toward the rear of the server, and pull it from the server.
Page 63 Connecting Hardware Devices Memory modules Remove the exhaust fan unit cables from the motherboard. Removing the exhaust fan unit cable Turn the screw for securing the exhaust fan unit counterclockwise to release the module. Be sure to support the exhaust fan unit with your hands to prevent the fan unit from dropping while you are loosening the screws.
Page 64 Connecting Hardware Devices Memory modules Extend the hooks on both sides of the memory slot outwards and insert the memory module in the proper memory slot, paying heed to the position of each notch on the memory module. Insert the memory module until it is locked by the hooks on both sides.
Page 65 Connecting Hardware Devices Memory modules Attach the cable from the exhaust fan unit that you attached to the motherboard. Connect the standard exhaust fan module to J49 FAN 1 on the motherboard. If installed, connect the redundant exhaust fan module to J51 FAN 1-R on the motherboard.
Page 66: Removing A Memory Module
Connecting Hardware Devices Memory modules Lock the exhaust fan duct by turning the screw clockwise. Locking the exhaust fan duct (fan duct not installed on all models) Removing a memory module If the server is in operation, shut it down. Then remove the access panel. For detailed instructions, read Steps 1 through 4 in Maintenance overview on page 50.
Page 67 Connecting Hardware Devices Memory modules If necessary, rearrange the memory modules so that the first module is in the lowest numbered memory slot—starting with slot 1B through slot 3A. If the memory modules are of different capacities, place them in order of increasing capacity. Install the memory module with the smallest capacity in slot 1B.
Page 68 Connecting Hardware Devices Memory modules If expansion cards have been removed, install them according to the procedure. See Installing expansion cards on page 98 for more information Insert the exhaust fan duct and attach it in the server by sliding it toward the front of the server.
Page 69: Cpu Module
The base Toshiba Magnia 3310/3310R server is configured with a single CPU module with a specified frequency (clock speed) and cache size. If your server has a dual-CPU configuration, or you are upgrading your server to a dual-CPU configuration, you must install CPU modules with the same speed, cache size, and connector technology.
Page 70: Before Installing And Removing A Cpu Module
Connecting Hardware Devices CPU module Before Installing and Removing a CPU module Never disassemble the server beyond what is described in this manual. Failure to observe this precaution could result in electric shock, cause a system fault, or void your warranty. Never install or remove CPU modules immediately after turning off the server.
Page 71: Replacing The Retention Clamp
Connecting Hardware Devices CPU module Slide the exhaust fan duct toward the rear of the server, and pull it to remove it from the server. Removing the exhaust fan duct (fan duct not installed on all models) Replacing the Retention Clamp When you add a 3.06GHz CPU module, or replace a 2.40 GHz CPU module with a 3.06 GHz module, use the following procedure to replace the retention clamps.
Page 72: Removing The Cpu Module
Removing the heat sink Contact your Toshiba service station or sales representative if you have problems removing a heat sink. (Services will be provided for a fee.) Forcibly removing a heat sink may damage the CPU or CPU socket.
Page 73 Connecting Hardware Devices CPU module Raising the CPU lock lever Remove the CPU module. Removing the CPU module For a 3.06 GHz CPU module Disconnect the fan cable from the fan connector (J6 for CPU1 and J7 for CPU2). Disconnecting the fan cable (CPU1) Disconnecting the fan cable (CPU2)
Page 74 Connecting Hardware Devices CPU module Gently lift and release the left heat sink lock lever. Releasing the heat sink lock levers In the same way, lift and release the right heat sink lock lever. While lightly pressing toward the inside of the retention clamp, remove the claws at both ends of the fan from the holes to the left and right of the retention clamp.
Page 75 Removing the heat sink (CPU1) Removing the heat sink (CPU2) Contact your Toshiba service station or sales representative if you have problems removing a heat sink. (Services will be provided for a fee.) Forcibly removing a heat sink may damage the CPU or CPU socket.
Page 76: Installing The Cpu Module
Connecting Hardware Devices CPU module Installing the CPU Module A standard CPU module is installed in CPU socket 1. To add a CPU module, install it in CPU socket 2. Installing a 2.40 GHz CPU Module Flip the heat sink lock levers on the left and right of the CPU socket down in the direction of the arrows, and remove from the claw to lift up.
Page 77 Connecting Hardware Devices CPU module Align the CPU pins correctly with the holes in the socket, and, with extreme caution, allow the CPU to fall into the socket. If the CPU pins are properly aligned with the holes in the CPU socket, the CPU should fall into place without requiring any force on your part.
Page 78 Do not push the fin section of heat sink of the CPU module. This may cause the deformation of the heat sink. Used heat sinks cannot be reattached. To replace a heat sink, contact your Toshiba service station or sales representative. (Services will be provided for a fee.) Installing a 3.06 GHz CPU Module For the following cases, the retention clamps (the parts attached to the heat sink) need to be replaced.
Page 79 Connecting Hardware Devices CPU module Attaching the fan cable (CPU1) Attaching the fan cable (CPU2) Raise the CPU lock lever of the expansion CPU socket. Raising the CPU lock lever Before you install a CPU into a CPU socket, make sure that the lever of the CPU socket is fully opened (about 135 degrees).
Page 80 Connecting Hardware Devices CPU module Align the CPU pins correctly with the holes in the socket, and, with extreme caution, allow the CPU to fall into the socket. Press in the CPU module until both ends are even and flat. It should not require much, if any, manual assistance. Inserting the CPU module A standard CPU module is installed in CPU socket 1.
Page 81 Used heat sinks cannot be reattached. To replace a heat sink, contact your Toshiba service station or sales representative. (Services will be provided for a fee.) Latch both ends of the claws of the heat sink on one side of the retention holes. At this time, while lightly pressing the claws toward the inside of the retention clamp, insert the heat sink until the claws are completely secured.
Page 82: Post-Procedure After Installing/Removing The Cpu Module
Connecting Hardware Devices CPU module Securing the lock lever Post-Procedure After Installing/Removing the CPU Module When a 3.06 GHz CPU module is installed, Steps 1 and 2 (installing the exhaust fan duct) are not required. Insert the exhaust fan duct into the server by sliding it toward the front of the server. Attaching the exhaust fan duct (fan duct not installed on all models) Lock the exhaust fan duct by turning the screw clockwise.
Page 83 Earlier Windows 2000 Service Packs display a higher than the actual operating frequency in the Control Panel due to lack of support for Xeon CPUs operating at 2.20GHz or higher, This is not a problem in the Toshiba Magnia 3310/3310R. The problem can be corrected by installing Windows 2000 Service Pack 3 or later.
Page 84: Internal Battery
In normal use, the battery should last for about 5 years. If you are unsure how to replace the battery, contact a Toshiba authorized service provider. The server uses a lithium battery. Incorrect installation or use can cause damage by heat, fire, or explosion.
Page 85 Connecting Hardware Devices Internal battery Check the battery position and push the eject lever in the direction of the arrow until you can remove the battery. Eject lever Removing the battery Install the new battery with the positive (+) electrode facing up. Installing the battery Reinstall any expansion cards you removed.
Page 86: Scsi Devices
Connecting Hardware Devices SCSI devices SCSI devices Up to two SCSI-bus-compatible devices can be installed in the server’s available device bays. The SCSI adapter installed in the server is configured with a wide SCSI connector. To connect SCSI devices that have narrow connectors you must use an optional SCSI conversion connector.
Page 87: Terminating Scsi Devices
Connecting Hardware Devices SCSI devices When installing Windows 2000 using the Server Setup Tool with a hard disk drive connected to the onboard SCSI controller, setup the SAF-TE controller after the Windows 2000 installation. Refer to Operating System Installation page 125 in this guide for more information. Terminating SCSI devices The internal SCSI bus is terminated at the SCSI controller and at the end of the SCSI cable or the SCSI backplane.
Page 88: Installing Scsi Devices
SCSI devices Installing SCSI devices Use only SCSI devices recommended by Toshiba. Other devices may be the wrong size and shape to fit in the device bay, or they may cause unstable operation or other problems. Toshiba assumes no responsibility for devices not specifically recommended.
Page 89 Connecting Hardware Devices SCSI devices Position the rails on the SCSI device and secure them with two screws each. HINT: There are three types of predrilled holes on each rail. In most cases you will use the round holes when attaching the rails to a SCSI device. Attaching the rails to the SCSI device Partially position the device in the empty device bay slot, and then connect the power and signal cables.
Page 90: Removing Scsi Devices
Connecting Hardware Devices SCSI devices Slide the device into the device bay slot until the rail latches click, indicating that the device is locked into position. Locking the SCSI device into position Reinstall the access panel, reconnect all signal and power cables, then turn on the server.
Page 91: Hard Disk Drives (Hdds)
Connecting Hardware Devices Hard disk drives (HDDs) Position the device bay spacer in the vacant device bay slot and slide it back until the rail latches click, indicating that the spacer is locked into position. Installing the device bay spacer Reinstall the access panel, reconnect all signal and power cables, then turn on the server.
Page 92 Connecting Hardware Devices Hard disk drives (HDDs) The MegaRAID controller installed in Toshiba Magnia 3310/3310R servers supports the ® following standard RAID levels: ❖ RAID 0 (Striping) ❖ RAID 1 (Disk Mirroring) ❖ RAID 5 (Disk Striping with Distributed Parity)
Page 93: Raid Failures
RAID 5 array. For example, if you install the maximum six hard disk drives in a Toshiba Magnia 3310/3310R server and a drive fails, the read operation from a failed disk would yield five physical I/O operations.
Page 94 Connecting Hardware Devices Installing a hard disk drive Open the latch of the drive bay in which you are installing the hard disk drive. The drive tray spacer partially extends from the bay. Opening the drive bay latch Remove the drive tray spacer from the drive bay. Place the new HDD/drive tray assembly in the drive bay and slide it to the rear of the bay.
Page 95: Replacing A Hard Disk Drive
Replacing a hard disk drive This section provides information and instructions for replacing a hard disk drive in Toshiba Magnia 3310/3310R servers with and without RAID controllers. If the server has a RAID controller The number of hard disk drives that can fail without affecting system operation depends on RAID configuration of your server.
Page 96 Connecting Hardware Devices Installing a hard disk drive Replacing a hard disk drive Open the server’s upper and lower front doors. Locate the faulty hard disk drive. The status indicator of the faulty drive will be amber. Open the latch of the drive bay in which you are replacing the faulty hard disk drive. The hard disk drive partially extends from the drive bay.
Page 97: Expansion Cards
Connecting Hardware Devices Expansion cards Close the drive bay latch—applying a small amount of pressure to seat the HDD/ drive tray assembly into position. If the server is on, after a short time the DC power indicator illuminates. Continue with Step 8. Closing the drive bay latch If the server is off, plug the power cable into an AC outlet (or UPS), press the power button to turn on the server, and run any required system checks.
Page 98: Restrictions On Pci Expansion Cards
HINT: You must consider the configuration of the existing installed devices when setting the interrupt level for newly installed devices. Toshiba recommends that you use Appendix D, Device Log to record device settings. Cautions when adding RAID controllers and SCSI host adapters If a RAID controller or SCSI host adapter is added to the system, there may be more than one controller which controls hard disk drives and other start up devices.
Page 99 Connecting Hardware Devices Expansion cards If the server is in operation, shut it down. Then remove the access panel. For detailed instructions, read Steps 1 through 4 in Maintenance overview on page 50. Installing an expansion card while the power is on may damage the server and the expansion card.
Page 100: Removing Expansion Cards
Connecting Hardware Devices Expansion cards Removing expansion cards If the server is in operation, shut it down. Then remove the access panel. For detailed instructions, read Steps 1 through 4 in Maintenance overview on page 50. Removing an expansion card while the power is on may damage the server and the expansion card.
Page 101: Installing A Raid Controller
Connecting Hardware Devices Expansion cards Installing a RAID controller ® The Toshiba Magnia 3310/3310R server supports MegaRAID 320 Series RAID controllers. When replacing the cache memory backup battery, be sure to install it properly. Failure to install the battery properly can cause it to explode. For instructions, refer Replacing the internal battery on page 84.
Page 102 Connecting Hardware Devices Expansion cards Insert the RAID controller in the third PCI slot (PCI-3), then lower the card support to lock the card in place. Inserting the RAID controller Connect the SCSI cable to the SCSI connector on the RAID controller. Connect the SCSI cable to channel 0 when installing a RAID card that has two internal hard disk drive connectors.
Page 103: Power Supply Units
Connecting Hardware Devices Power supply units Power supply units The Toshiba Magnia 3310/3310R server can be configured with an optional second power supply configuration for load sharing and fault protection. EPS-R power supply units The Toshiba Magnia 3310 server supports a redundant power supply configuration, which allows the server to continue operating if one of the EPS-R power supply units fails.
Page 104 The procedures in this section require specific technical knowledge and experience. If you have no experience of installing/removing optional devices, or if the job seems difficult, consult your authorized service provider. Toshiba assumes no liability for damages if you install and/or remove optional devices yourself.
Page 105 Connecting Hardware Devices Power supply units Press the locking lever, slide the power supply unit into the EPS-R cage, then release the lever. Installing the EPS-R unit...
Page 106: Chapter 3: System Configuration Setup
Chapter 3 System Configuration Setup Your Toshiba Magnia 3310/3310R server is configured before it leaves the factory. However, you may need to reconfigure the server if you install or remove devices. BIOS Setup Utility The BIOS Setup Utility is a menu-driven utility program that allows you to view and change basic motherboard settings.
Page 107: Bios Setup Utility Menu Options
System Configuration Setup BIOS Setup Utility PhoenixBIOS Setup Utility Main Advanced Security Boot SysInfo Exit System Time: [XX:XX:XX] Item Specific Help System Date: [XX/XX/XXXX] Legacy Diskette A: [1.44MB 3 1/2"] <Tab>,<Shift-Tab> or <Enter>selects filed. Help ↑ ↓ Select Item -/+Change Values F9 Setup Defaults Esc Exit ←...
Page 108: Changing The Bios Settings
System Configuration Setup BIOS Setup Utility Changing the BIOS settings HINT: The items shown in black characters on each menu can have their settings modified. The blue and gray items on the BIOS screens cannot be changed. Move the black bar to the desired item using the arrow keys <↑> <↓>. Press the Enter key.
Page 109 System Configuration Setup BIOS Setup Utility I/O Device Configuration On Board Devices Installed O/S: [Win2000/.NET] Boot-time Diagnostic Screen: [Enabled] Reset Configuration Data: [No] Large Disk Access Mode: [DOS] PS/2 Mouse: [Enabled] Summary Screen: [Disabled] Legacy USB Support: [Disabled] Hyper-Threading: [Enabled] Memory Remapping: [Enabled] After AC Power Loss: [Last State] ❖...
Page 110 System Configuration Setup BIOS Setup Utility ❖ On Board Devices Specifies the settings for SCSI and LAN devices. ❖ Installed O/S Specify Win 2000/.NET. If Windows 2000 is installed on the server, select “Win2000”; otherwise, select “Other”. ❖ Boot time Diagnostic Screen Do not change this setting.
Page 111: Security Menu
System Configuration Setup BIOS Setup Utility Security menu This section describes the security settings available in the BIOS Setup Utility. All are recommended settings. Set User Password [Enter] Set Supervisor Password [Enter] Password on Boot: [Enabled] Diskette access: [User] ❖ Set User Password Allows User Password to be registered, changed, and/or deleted.
Page 112 This item may not display under certain system configurations. SysInfo menu >Machine Vendor >CPU >Memory >Peripherals >BIOS ❖ Machine Vendor Displays the following motherboard information: Manufacturer TOSHIBA Product MAGNIA3310 Version X.XX Serial Number XXXXXXXXXX ❖ Displays the following CPU information: Boot Strap Processor - Installed Speed...
Page 113 System Configuration Setup BIOS Setup Utility ❖ System Memory 640KB Extended Memory: XXXX MB Shadow RAM: 384 KB Installed Size DIMM 1B: XXXX MB (or Not Installed) DIMM 1A: XXXX MB (or Not Installed) DIMM 2B: XXXX MB (or Not Installed) DIMM 2A: XXXX MB (or Not Installed) DIMM 3B:...
Page 114: Onboard Scsi Utility
System Configuration Setup Onboard SCSI Utility ❖ Exit Saving Changes Saves changes and restarts the system. Performs the same function as pressing the F10 key. ❖ Exit Discarding Changes Discards all recent configuration changes, then restarts the server. When you select this item, the system displays the confirmation request message “Configuration has not been saved! Save before exiting?”...
Page 115: Menu Configuration
System Configuration Setup Onboard SCSI Utility Menu configuration When the SCSI Utility starts, the main menu displays. The server has two on board SCSI controllers, one of which is connected with the built-in hard disk drive and the other with the 5.25"...
Page 116: Setting Devices
System Configuration Setup Onboard SCSI Utility Setting devices Place the system in device setting screen mode, then select Configure/View SCSI Controller Settings to display the following screen: Sample utility screen ❖ SCSI Controller ID ID number of Host Adapter on this bus. ❖...
Page 117 System Configuration Setup Onboard SCSI Utility Set items Recommended Settings Adapter Properties SCSI Parity Host SCSI ID SCSI Bus Scan Order Low to High (0...Max) Removable Media SupporT Disabled CHS Mapping SCSI Plug and Play Mapping Spinup Delay (Secs) Secondary Cluster Server Termination Control Auto Device Selections...
Page 118: Installing The Raid Utility
System Configuration Setup Installing the RAID Utility Installing the RAID Utility When using RAID controllers, make sure you install the RAID Utility for the operating system. Install Power Console on Windows systems, or MegaRAID Manager on systems running NetWare. Installation of the incorrect utility will make it impossible for drives to be hot-swapped, or replaced, during operation of the drives if they experience a fault.
Page 119: Additional Options For Megaraid Bios Setup
System Configuration Setup Installing the RAID Utility Additional options for MegaRAID BIOS setup The options that can be used for the MegaRAID BIOS Setup Configuration Utility are listed below. These options are not shown in the MegaRAID User’s Manual. ❖ Objects - Adapter - Degraded Mode Bootup If you set this option to “Enabled,”...
Page 120: Chapter 4: Server Setup Tool
Chapter 4 Server Setup Tool Before starting the Server Setup Tool (SST), make sure you have: ❖ The SST CD-ROM ❖ The Windows operating system CD-ROM Starting SST The SST may not work correctly with certain optional hardware devices (for example, a SCSI card).
Page 121 Server Setup Tool Starting SST Power button MAGNIA 3310 Front View Insert the SST CD-ROM. The SST is a bootable CD-ROM. Use the Boot Menu in the BIOS Setup Utility to ensure that the CD-ROM is the first boot device.
Page 122: Starting Sst On Another System
Server Setup Tool Starting SST Starting SST on another system The Server Setup Tool can be started on another computer running Windows XP, Windows 2000, Windows Me, Windows 98, or Windows 95. To start the Server Setup Tool from another system: Place the SST CD-ROM into the CD-ROM drive.
Page 123: Raid Configuration
Server Setup Tool Starting SST RAID Configuration After selecting the Setup option from the SST Main menu, the RAID Configuration screen displays. The following screen appears only if a MegaRAID 320-1 card is installed. RAID Configuration screen Simplified Setup Allows you to specify a RAID type, Hot Spare option, and other RAID configuration information.
Page 124: Simplified Raid Configuration Setup
Server Setup Tool Starting SST Simplified RAID Configuration Setup If you select the Simplified Setup option, the Simplified RAID Configuration Setup screen appears. Simplified RAID Configuration Setup screen RAID0 (one or more HDDs required) Multiple HDDs are grouped and constructed as one unique logical device. Data is recorded randomly, write and read performance is high.
Page 125: Operating System Installation
Server Setup Tool Starting SST Initialization (can be used if RAID Controller IB installed and RAID5 is selected) Initialization is run after the array is created. If not selected, the Initialization is run in the background. HDD Assignment Select the number of HDDs for the RAID configuration from the list. When “MAX” has been selected, the RAID array is structured with the maximum number of HDDs (6).
Page 126: Windows 2003 Quick Installation
Server Setup Tool Starting SST Install MS-DOS Allows you to install MS-DOS for NetWare. To install NetWare, create the NetWare installation diskettes using the Utility menu. Selecting this option will create a disk partition from 50 MB to 2,048 MB. No Installation Bypasses the operating system installation.
Page 127 Server Setup Tool Starting SST Create Disk Partition After specifying the Locale Settings, the Create Disk Partition screen appears. Create Disk Partition screen ❖ Select a file system. FAT16 Creates the file system using the FAT16 (File Allocation Table with 16-bit entries) format.
Page 128 Server Setup Tool Starting SST ❖ Enter the following user settings: User Name Name of the system administrator. Organization Company or organization name (optional). Product ID/CD Key Windows 2003 Product ID or CD-key. Computer Name Identifies the computer to the rest of the network. The identifying name should be 15 alphanumeric characters or less (you must use at least one alpha character in the computer name).
Page 129 Server Setup Tool Starting SST Server Role Setting After specifying the License Mode Setting, the Server Role Setting screen appears. Server Role setting screen Domain Member Configures the computer as part of the domain, controlled by a domain controller. Workgroup User accounts and resources are controlled by individual computers.
Page 130 Server Setup Tool Starting SST Onboard 1Gbps LAN Adapter (Ether1) Can be used with the 1000Base-T/100Base-TX-TX/10Base-T ethernet LAN. This is the default selection. Onboard 100Mbps LAN Adapter (Ether2) Can be used with the T/100Base-TX/10Base ethernet LAN. The LAN driver for the onboard LAN adapter (Ether 2) must be installed, regardless of the setting made on this screen.
Page 131 Server Setup Tool Starting SST DNS/WINS Setting-1 After specifying the settings on the TCP/IP Protocol Settings-1 screen, the DNS/WINS Setting-1 screen appears which allows you to specify the Primary DNS Server Address, Secondary DNS Server Address, Primary WINS Server Address and Secondary WINS Server Address for on-board LAN Controller (1 Gbps LAN adapter).
Page 132 Server Setup Tool Starting SST Enter a Subnet Mask. Enter the Default Gateway Address. To have the DHCP server automatically assign the IP addresses, Subnet Masks and Default Gateway to your computer, select Assign an IP Address from DHCP Server. After making your entries, click Next.
Page 133 Server Setup Tool Starting SST Network Services Setting After completing the settings on the TCP/IP Protocol Settings -2 screen (if you have specified the Onboard 100Mbps LAN Adapter on the LAN Adapter Selection screen) or the TCP/IP Protocol Settings -1 screen (if you have not specified the Onboard 100Mbps LAN Adapter on the LAN Adapter Selection screen), the Network Services Setting screen appears.
Page 134 Server Setup Tool Starting SST Domain/Workgroup Setting After completing the settings on the Network Services Setting screen, the Domain/ Workgroup Setting screen appears. Use this screen to specify the computer’s domain or workgroup. Domain/Workgroup Setting screen To specify the domain or workgroup to which your computer belongs: Enter the domain or workgroup name.
Page 135 Server Setup Tool Starting SST Update Driver Settings After making your entries on the Domain/Workgroup settings screen, the Update Driver Settings screen appears. Update Driver Settings screen SCSI Driver Driver for a SCSI controller (if the ASC-29160N SCSI controller is not installed, this item will be unavailable for selection).
Page 136 Server Setup Tool Starting SST Services and Application Installation Clicking Next on the Update Driver Settings screen displays the Services and Application Installation screen. Services and Application Installation screen HarnessEye/web Agent Used to manage the server, and monitor hardware for errors. Only the Agent function is available for installation.
Page 137 Server Setup Tool Starting SST HarnessEye/web Setting If you select the HarnessEye/web option on the Services and Application Installation screen, the HarnessEye/web Setting screen appears. HarnessEye/web Setting screen To specify the Management Proxy and the Alias, select Regist Agent Information. Management Proxy Enter the name or the IP address of the Management Proxy Server to which the Agent is registered.
Page 138 Server Setup Tool Starting SST Interval Select the integrity check interval time from the drop-down list. ❖ After making your entries, click Next. Setup Option After you specify HarnessEye/web options (if you selected HarnessEye/web Agent on the Services and Application Installation screen) or Services and Application options (if you did not select HarnessEye/web Agent on the Services and Application Installation screen), the Setup Option screen appears.
Page 139: Windows 2000 Quick Installation
Server Setup Tool Starting SST Confirm Parameter Settings After you specify setup installation options, the Confirm Parameter Settings screen appears. This screen displays a window listing the configuration and setup parameters you have selected. Confirm Parameter Settings screen Review the information displayed on the Confirm Parameter Settings screen. To change a setting, highlight the item and click Jump.
Page 140 Server Setup Tool Starting SST Create Disk Partition After specifying the Locale Settings, the Create Disk Partition screen appears. Create Disk Partition screen ❖ Select a file system. FAT16 Creates the file system using the FAT16 (File Allocation Table with 16-bit entries) format.
Page 141 Server Setup Tool Starting SST User Name Name of the system administrator. Organization Company or organization name (optional). Product ID/CD Key Windows 2000 Product ID or CD-key. Computer Name Identifies the computer to the rest of the network. The identifying name should be 15 alphanumeric characters or less (you must use at least one alpha character in the computer name).
Page 142 Server Setup Tool Starting SST Server Role Setting After specifying the License Mode Setting, the Server Role Setting screen appears. Server Role setting screen Domain Member Configures the computer as part of the domain, controlled by a domain controller. Workgroup User accounts and resources are controlled by individual computers.
Page 143 Server Setup Tool Starting SST Onboard 1Gbps LAN Adapter (Ether1) Can be used with the 1000Base-T/100Base-TX-TX/10Base-T ethernet LAN. This is the default selection. Onboard 100Mbps LAN Adapter (Ether2) Can be used with the T/100Base-TX/10Base ethernet LAN. The LAN driver for the onboard LAN adapter (Ether 2) must be installed, regardless of the setting made on this screen.
Page 144 Server Setup Tool Starting SST TCP/IP Protocol Setting-1 If you have specified TCP/IP as the network communication protocol on the Network Protocol Setting-1 screen, the TCP/IP Protocol Setting-1 screen appears. The TCP/IP Protocol Setting-1 screen allows you to specify an IP Address, Subnet Mask and Default Gateway Address for the on-board LAN Controller (1Gbps LAN controller).
Page 145 Server Setup Tool Starting SST DNS/WINS Setting-1 After specifying the settings on the TCP/IP Protocol Settings-1 screen, the DNS/WINS Setting screen-1 appears which allows you to specify the Primary DNS Server Address, Secondary DNS Server Address, Primary WINS Server Address and Secondary WINS Server Address for on-board LAN Controller.
Page 146 Server Setup Tool Starting SST TCP/IP Protocol Transport Control Protocol/Internet Protocol. If you select this option, the SNMP service will automatically be installed. NetBEUI Protocol NetBIOS user interface. ❖ Select the communication protocol being used, and then click Next. TCP/IP Protocol Setting-2 If you have specified TCP/IP as the network communication protocol on the Network Protocol Setting-2 screen, the TCP/IP Protocol Setting-2 screen appears.
Page 147 Server Setup Tool Starting SST DNS/WINS Setting-2 After specifying the settings on the TCP/IP Protocol Settings-2 screen, the DNS/WINS Setting screen-2 appears which allows you to specify the Primary DNS Server Address, Secondary DNS Server Address, Primary WINS Server Address and Secondary WINS Server Address for on-board LAN Controller.
Page 148 Server Setup Tool Starting SST Internet Information Services (IIS) The Microsoft Internet Information Services. Dynamic Host Configuration Protocol (DHCP) This allows a temporary IP address to be automatically assigned to a host, when the host is connected to the network. Domain Name System (DNS) DNS is a service that allows Domain Names to be translated into Internet Protocol addresses.
Page 149 Server Setup Tool Starting SST If the server has already been registered for a domain, or you want to make the server a part of a workgroup, click Next. In this case, it is not necessary to create the computer account. In the Administrator text box, enter the name of the manager or administrator account that has permission to add computers to the specified domain.
Page 150 Server Setup Tool Starting SST ❖ Select the device you want to install. Drivers are located on the SST CD-ROM. If you have newer drivers on disk, insert the disk into the floppy drive before selecting the device from the option list. If you want to use the driver on the SST CD-ROM, click Next.
Page 151 Server Setup Tool Starting SST ❖ To install each application driver from diskette or CD-ROM, select the From FD/CD option. If you did not select TCP/IP protocol, the SNMP service is not installed. To use other HarnessEye/Web options, you must manually install them after Windows 2000 has been installed.
Page 152 Server Setup Tool Starting SST Consistency Check If you selected the SCSI RAID Utility option and are running Windows 2000, the Consistency Schedule screen displays. Consistency Schedule screen Start time Select the integrity check start time from the drop-down list. Start day of the week Select the integrity check day from the drop-down list.
Page 153 Server Setup Tool Starting SST Beep sound in case of disk change Sounds an audible alert (beep) to change storage media (CD-ROM and diskette). Start installation according to parameter settings at boot time The next time the SST starts, installation begins automatically after a confirmation message using the configuration information stored on the Startup Disk.
Page 154: Windows 2003 Manual Installation Using Sst
In some cases, Windows 2003 may not be installed correctly if a magnetic-optical (MO) or other disk drive is connected to the Toshiba Magnia 3100/3100R. During a Windows 2003 installation, disconnect the signal cable from the MO disk drive before the installation, then reconnect it after the installation is finished.
Page 155 Installation program is set to VGA mode (640 x 480 resolution). The video driver supplied on the Magnia 3310/3310R Server Setup Tool (SST) CD-ROM fixes a conflict between Windows 2003 power management features and the video driver installed by Windows 2003 Server installation program.
Page 156: Windows 2000 Manual Installation Using Sst
After installing the Windows 2000 Server Service Pack, you need to update the LAN driver. The following procedure shows you how to update the LAN driver. Insert the Magnia 3310/3310R Server Setup Tool (SST) CD-ROM in the CD-ROM drive. Right click “My Computer” and select “Properties.”...
Page 157 Installation program is set to VGA mode (640 x 480 resolution). The video driver supplied on the Magnia 3310/3310R Server Setup Tool (SST) CD-ROM fixes a conflict between Windows 2003 power management features and the video driver installed by Windows 2003 Server installation program.
Page 158: Windows 2003/2000 Manual Installation Without Sst
Windows 2003/2000 Manual Installation without SST To install the Windows Server 2003 Standard Edition/Enterprise Edition or Windows 2000 Server/Windows 2000 Advanced Server without using the Toshiba Server Setup Tool's automatic installation procedure, you must create installation diskettes from the “Create Floppy Disks” menu.
Page 159: Post Installation (Windows Server 2003)
Setting the Physical Address Extension Make this setting only when your system memory is larger than the 4GB and you are using Windows Server 2003 Enterprise Edition. To set up the Physical Address Extension, refer to your MAGNIA 3310 User’s Guide.
Page 160: Post Installation (Windows 2000)
MegaRAID 518 Card and <CD-ROM>\Public\RAID\LSI\520\PCP for MegaRAID 520 Card directory. Locate Setup.exe in this directory. For details, refer to the MegaRAID Series 518/520 Software Guide. Install the TOSHIBA Display Power Save Driver. Insert the CD-ROM, and run the “Setup.exe” which can be located at <CD-ROM>\PUBLIC\UTILS\TOSHIBA\DPS.
Page 161: Harnesseye/Web
User’s Guide. Toshiba Display Power Save Driver The Toshiba Display Power Save Driver is a device driver for Windows 2000 that controls the monitor’s power-saving function. After selecting Install Windows 2000 in the SST procedure, the driver will be automatically installed.
Page 162: Troubleshooting
Server Setup Tool Troubleshooting Troubleshooting When an error occurs during installation, SST displays error messages. Use these messages to solve the problem according to the procedure described, and perform the installation procedures from the beginning. Errors occurring during RAID creation Failed to communicate with the RAID controller.
Page 163 Server Setup Tool Troubleshooting Failure to initialize the RAID controller. Point: During the RAID creation. Reason: Problem occurred inside the RAID controller. Action: Check that the HDD(s) are operating correctly, by using HW Diagnostics Program. Check that the RAID controller is operating correctly, by using HW Diagnostics Program.
Page 164: Error Occurring During Os Installation
Server Setup Tool Troubleshooting Check that the HDD(s) are operating correctly, by using HW Diagnostics Program. Check that the SCSI cable is connected correctly. Hard disks not found. Point: During the HDD access. Reason: Response was not returned from the HDD. Action: Check that the HDD(s) are operating correctly, by using HW Diagnostics Program.
Page 165: Failure To Create The System Partition
Server Setup Tool Troubleshooting Failure to copy the necessary files for installation. Point: During the Windows 2000 installation. Reason: The copy of files for Windows 2000 installation (from CD-ROM to HDD) was failed. Action: Perform the Windows 2000 installation from the beginning again. When you are not still able to install correctly, perform the Windows 2000 installation manually.
Page 166: Errors Occurring During Sst Startup
Server Setup Tool Troubleshooting Errors occurring during SST startup The machine is not supported. Point: During SST start up. Reason: When the SST was started on unsupported server or HW configuration. Action: Use SST after turning off the power of the server and checking that the server and HW configuration are supported by SST.
Page 167: Chapter 5 Management Software
Chapter 5 Management Software HarnessEye/web (HEW) is a web-based server management software system. Using the proxy network address, a HEW Agent can be monitored. Additionally, server information can also be monitored for errors. HEW modules HEW consists of three basic modules: ❖...
Page 168 Displays CPU and memory use rates. If threshold values are set, events will be written to the Agent event log when either rate exceeds the specified threshold. Mobile IP Software Displays mobile IP server information. This feature is not available on a Magnia 3310/ 3310R. Software Access Point Displays information about a software access point.
Page 169: Module Roles
SNMP trap must be activated using HEWCONF. This utility is located in \\Program files\HEW\Agent. Auto-shutdown Automatically shuts down the server. This feature is not available on a Magnia 3310/ 3310R. Log collection Collects error log information on the Agent machine.
Page 170: Security
Management Software Security Install the HEW Management Proxy on at least one Magnia Server that resides on the network. Management Console The Management Console receives error information from the Management Proxy and displays them as Alert Messages. It also allows the use of an Internet browser to obtain Agent information or to setup alert events on the Agent machine.
Page 171: Management Console
Hardware Environment Operating Environment Windows 2000 (Server or Advanced Server) Windows 2003 Server (Standard or Enterprise) Software IIS (Version 4.0, Windows 2000, Version 5.0) Agent Supported Magnia 3310 Windows 2000 (Server or Advanced Server) Windows Server 2003 (Standard or Enterprise)
Page 172: Before Installing Harness Eye/Web
Management Software Before Installing Harness Eye/web Before Installing Harness Eye/web This section describes the HarnessEye/web installation procedure. Keep the following points in mind: ❖ RAID configuration information is available only if the RAID controller card, driver and SNMP agent software are installed, properly configured and running on the server at the time of HEW Agent installation.
Page 173 Management Software Before Installing Harness Eye/web Select Public under the Accepted community names. This community should have READ WRITE or READ CREATE rights. To modify the rights, click Edit when the public community is highlighted. You can then modify the Community Rights for public.
Page 174: Installing Harnesseye/Web
Installing HarnessEye/web To Install HarnessEye/web: Log on as Administrator or as a user with equivalent rights. Open Explorer and double-click SETUP.EXE in the Public\Utils\TOSHIBA\HEYE directory on the Toshiba Software and Documentation CD. The HarnessEye/web Setup Welcome Screen displays. HarnessEye/web Setup Welcome screen...
Page 175 Management Software Installing HarnessEye/web Select Next. The following screen asks you to choose a Destination Location for the installation. Choose Destination Location screen Specify the installation destination and click Next. The Component Selection dialog box displays. Component Selection window Each main module you select will have additional configuration screens that setup will display.
Page 176 Management Software Installing HarnessEye/web The available sub-components of the Agent module depend on the Magnia Server model on which the installation is being performed. See the table below to determine which sub- components are available based on Magnia Server model number. Magnia Magnia Z300...
Page 177 Management Software Installing HarnessEye/web If you selected the HEW Agent Software module on the previous screen, the Agent Registration Screen displays. Agent Registration Screen Select whether you want to register the Agent as part of the current Setup process or register the Agent manually at a later time. If you choose to register the HEW Agent at a later time, you will need to use the Agent Information Add/Delete Tool.
Page 178 Management Software Installing HarnessEye/web this Agent machine for resolving the host name into a valid IP address. Refer to the OS specific networking documentation for more information. If the registration fails, it will be necessary to run the registration process manually using the Agent Information Add/Delete Tool.
Page 179 Management Software Installing HarnessEye/web The Management Proxy Setting displays. Management Proxy Settings window Specify the Management Proxy to which the Management Console is to be connected. You can specify more than one Management Proxy. Management proxies can be added or removed after installation. After specifying the management proxy(s), click Next to start the installation.
Page 180: Removing Harnesseye/Web
Management Software Removing HarnessEye/web Removing HarnessEye/web Select HarnessEye/web from Add/Remove Programs. Click Add/Remove. After HarnessEye/web is removed, some files and folders may not have been removed. If so, reboot the computer and then remove the files and folders using Windows Explorer. In Windows Server 2003: Open the Control Panel.
Page 181: Using Harnesseye/Web
Management Software Using HarnessEye/web Using HarnessEye/web To start HEW, click Start from the Windows taskbar, point to Programs, HEW, and select LocalHTML. Initial Screen When HEW starts, the following screen displays. The Management Proxies displayed are the ones that were defined when HEW was installed. The screen actually displayed may be different based on the machine model and the Agent components installed.
Page 182: Management Software
Management Software Using HarnessEye/web If the server is not operating, the following screen displays. Item Explanation Power Off Turns the Management Proxy machine power off. Power On Turns the Management Proxy machine power on. Reset Turns the Management Proxy machine power off and then restarts it.
Page 183: Agent List Screen
Management Software Using HarnessEye/web Agent List screen When you click Agent List, the management Agents are listed. Item Explanation Help Displays Help information. Management Proxy Allows selection of a Management Proxy. The Agents managed by the selected Management Proxy are listed on the right pane.
Page 184: Remote Console Screen
Management Software Using HarnessEye/web Remote Console screen When the Remote Console button is selected on the Agent List screen, the Remote Console screen displays. This screen displays before the Operating System starts on the Agent machine. After the Operating System starts, the following screen displays: You can now login using your Administrator password.
Page 185: Main Summary Screen
Management Software Using HarnessEye/web Main Summary screen When an Agent is selected from the Agent List, the Main screen displays showing system performance information. The panel on the left hand side of the screen allows you to select additional options (some options may not be available for selection based on your server configuration).
Page 186 Management Software Using HarnessEye/web Out-of- Function In-band band Error Log Remote Power Control Configure Alerts S.E.L. (System Event Log) Performance Settings Performance LAN Alerting Configuration Configuration Collect Logs When the Operating System is stopped and Summary is selected, the following screen displays.
Page 187: Details Screen
Management Software Using HarnessEye/web Details screen When you click Details, the following screen displays. Depending on the Summary item you selected to view details, the following information will display. System Details Item Explanation Processor Time Displays CPU use time. Processor Queue Displays the waiting queue time.
Page 188 Management Software Using HarnessEye/web Disk Details Item Explanation Logical Drive Size Displays the used volume size for each fixed HDD. Network Details Item Explanation Server Sessions Displays the number of server sessions. Errors Logon Displays the number of server logon errors. Work Item Displays the frequency that STATUS_DATA_NOT_ACCEPTED Shortages...
Page 189: Product Information Screen
Management Software Using HarnessEye/web Product Information screen When you click Product Information, the following screen displays. The displayed items do not cover product information on all software products installed on agents. Item Explanation Category Displays the product category. Components Lists hardware components. Value Displays information obtained for each component.
Page 190: Sensor Status Screen
Management Software Using HarnessEye/web Sensor Status screen When you click Sensor Status with the OS running, the following screen displays. Item Explanation Status Displays the sensor status. The types of possible status vary depending on the sensor type. Sensor Type Displays the type of sensor.
Page 191 Management Software Using HarnessEye/web When the operating system is stopped, and Sensor Status is selected, the following screen displays: Item Explanation Status Displays the sensor status. The types of possible status vary depending on the sensor type. Sensor Type Displays the type of sensor. Sensor Name Displays the name of the specific sensor.
Page 192: Ide Raid Status Screen
Management Software Using HarnessEye/web IDE RAID Status screen If you click IDE RAID Status for an Agent where IDE RAID is in use, the following screen displays. Item Explanation Controller Displays IDE RAID controller information. Index Displays the controller index. Controller ID Displays the controller ID.
Page 193 Management Software Using HarnessEye/web Status Displays the array status. Stripe Size Displays the stripe size. Capacity Displays the total storage size of the array. Logical Drives Displays the logical drive letters. Error Limit Displays the error limit. Physical Displays physical disk information. Index Displays the physical disk index.
Page 194: Scsi Raid Status Screen
Management Software Using HarnessEye/web SCSI RAID Status screen If you click SCSI RAID Status for an Agent where SCSI RAID is in use, the following screen displays. Item Explanation Adapter Displays adapter information. Index Displays the adapter number. Logical Drives Displays the number of logical drives.
Page 195 Management Software Using HarnessEye/web Item Explanation Read Policy Displays the read policy. Write Policy Displays the write policy. Cache Policy Displays the cache policy. Number Of Spans Displays the number of arrays spanned by this logical drive. Number Of Stripes Displays the number of stripes.
Page 196: Mobile Ip Software Screen
Management Software Using HarnessEye/web Mobile IP Software screen If you click Mobile IP Software when Mobile IP Software is in use, the following screen displays. Item Explanation Service Status tab Specifies the service status (running or not running). PC List tab Displays a list of PCs registered with the Mobile IP Software server.
Page 197 Management Software Using HarnessEye/web PC List Tab The PC List tab displays the following information: Item Explanation PC List Displays the list of PCs registered with the Mobile IP Software server. IP Address IP address of each PC. PC Type Specifies whether the PC is a Mobile IP Software Client or HA/ FA Server.
Page 198 Management Software Using HarnessEye/web Home Agent Tab When you click the Home Agent tab, the following screen displays: The Home Agent tab displays the following information: Item Explanation Home Agent Status Displays the Home Agent state. Home Agent Displays whether the Home Agent is operating or not. Mobile Agent Displays the list of Mobile PCs registered in the Home Agent.
Page 199 Management Software Using HarnessEye/web Foreign Agent Tab When you click the Foreign Agent tab, the following screen displays: The Foreign Agent tab displays the following information: Item Explanation Foreign Agent Displays the Foreign Agent state. Status Foreign Agent Displays whether the Foreign Agent is operating or not. Visiting Agent Displays the mobile state of the Mobile IP Software Client.
Page 200: Software Access Point Screen
Software Access Point screen When you click Software Access Point, the following screen displays when the Software Access Point installed on the Agent machine is version 2.0. Item Explanation TOSHIBA Wireless Displays the state of the service. Authentication Service TOSHIBA MAGNIA Displays the state of the service.
Page 201: Error Log
Management Software Using HarnessEye/web Error Log When you click Error Log, the error logs are displayed. The error logs displayed are the result of filtering each Agent’s system log (according to user settings) and forwarding via Management Proxy(s). Item Explanation Level Displays the error level.
Page 202: Remote Power Control Screen
Management Software Using HarnessEye/web Remote Power Control screen When you click Remote Power Control with the Operating System running, the following screen displays. Item Explanation Agent Name Displays the Agent Name. Shutdown and Turns the power off on the Agent machine after shutdown. Power Off Shutdown and Restarts the Agent machine after shutdown.
Page 203 Management Software Using HarnessEye/web Item Explanation Agent Name Displays the Agent Name. Agent Status Displays the Agent Status. Power off Turns the Agent machine power OFF. WITHOUT Shutdown Power On Turns the Agent machine power ON. Restart WITHOUT Turns the Agent machine power OFF and then restarts it. Shutdown Output Forced Forces a system dump file on the Agent machine.
Page 204: Configure Alerts Screen
Management Software Using HarnessEye/web Configure Alerts screen When you click Configure Alerts, the following screen displays. Item Explanation Filter Settings tab Lists notification conditions. Exception Settings Lists exception conditions. Others tab Specifies other settings. button Displays the next 10 items. button Displays the previous 10 items.
Page 205: Filter Settings Tab
Management Software Using HarnessEye/web Filter Settings tab If you click a Detail button (the condition number data button for the data you want to display) while the Filter Settings tab is active, the following screen displays. Item Explanation Logfile Displays the log file name. Event Type Displays the event type(s).
Page 206 Management Software Using HarnessEye/web If you click the Edit button while the Filter Settings tab is active, the following screen displays. Item Explanation Logfile Select the type of log file. Event Type Select the target event type(s). Specify one or more types. At least one type must be selected.
Page 207 Management Software Using HarnessEye/web Example1: If you want to set the following condition: Application log, Error, “Example” as an event source name, 1234 and 3000 to 3030 as event IDs, “Error” as Description Keyword, 1A2B as Data Filter Bytes, 2nd byte as Data Filter Offset, 60 seconds as Event Merging Interval.
Page 208 Management Software Using HarnessEye/web Others tab If you select the Others tab, the following screen displays. Item Explanation Display alerts on Select whether alerts is displayed on the front panel indicator the front panel or not. indicator Submit Submits the current conditions to the Agent. When the Agent machine is a Magnia 33103310R, this screen is not displayed.
Page 209: System Event Log)
Management Software Using HarnessEye/web S.E.L. (System Event Log) The S.E.L. is the log stored in memory. When you click S.E.L. with the OS running, the following screen displays. In this window, the upper frame contains the main S.E.L screen, displaying 10 logs at a time, starting with the latest error and proceeding in reverse chronological order.
Page 210 Management Software Using HarnessEye/web Event type icon meanings Icon Type Information Warning Error Unknown Service Setting tab When you click the Service Setting tab, the following screen displays. Item Explanation Service Setting Sets the Service of S.E.L. on Agent. Update interval Specifies the monitoring interval in seconds.
Page 211 Management Software Using HarnessEye/web Back Up tab When you click the Back Up tab, the following screen displays. In this frame, you can set the SEL file backup options. Automatic backup and manual backup can both be set. Automatic backup Select the Do Automatic Backup check box to enable automatic backup Specify the maximum size allowed for the backup file.
Page 212 Management Software Using HarnessEye/web The following arguments can be input in the header information. ITEM ARGUMENT The date which started logging %STARTLOGDATE the System Event Log The date which logged latest %ENDLOGDATE System Event Log by the Agent Log File Download tab When you click the Log File Download tab, the following screen displays.
Page 213 Management Software Using HarnessEye/web When you click the Create Log File button, the following screen displays. You can use this screen to download the log file in text form. Click the file name (SEL_1256_3c48a703.log in the above example) to display the download dialog box, from which you can start downloading.
Page 214 Right-click Web Sites and choose Properties. Click the Web Site tab. Change the Connection Timeout value, and click OK. Execute IISTool.exe in the \Public\Utils\Toshiba\HEYE\Tools directory on the Server Setup Tool CD. Change the value and click OK. When you click S.E.L. with the OS stopped, the following screen displays.
Page 215: Performance Settings Screen
Management Software Using HarnessEye/web Performance Settings screen This screen allows you to specify monitoring performance parameters. When you click Performance Settings, the following screen displays. Item Explanation Watch this item Select this check box to direct the Agent Performance Monitoring Service to monitor specified items. Watchdog Interval Specifies the interval of the Agent Performance Monitoring Service using a number from 2 to 3600.
Page 216 Management Software Using HarnessEye/web Item Explanation Pool Nonpaged Monitors the maximum number of bytes of a nonpaged pool Peak that the server uses at any particular moment. % Committed Bytes Monitors virtual memory size. in Use Pool Nonpaged Monitors the number of pool nonpaged bytes (system memory Bytes area for objects that exist in the physical memory but not written to disk).
Page 217: Performance Screen
Management Software Using HarnessEye/web Performance screen This screen displays the thresholds and current utilization of the CPU and memory. You can also change the threshold levels. When you click Performance, the following screen displays. Item Explanation Watch this item Displays CPU and memory status. Alert Level Displays thresholds.
Page 218: Lan Alerting Configuration Screen
Management Software Using HarnessEye/web Status meanings Icon Status Current utilization does not exceed the threshold. Current utilization exceeds the threshold. The service is not monitoring the threshold. Under the following conditions, the Performance function writes to an event log. ❖ Watch this item option in the performance set up screen of CPU or a Memory is selected.
Page 219: Configuration Screen
Management Software Using HarnessEye/web Disable Disables the destination setting. Enable Enables the destination setting. IP Address Specifies the SNMP trap destination IP address. MAC Address Specifies the SNMP trap destination MAC IP address. Use the Default Select this option when the SNMP trap reports using the Gateway Default Gateway.
Page 220: Front Panel Indicators Screen
Front Panel Indicators screen This screen is not available on a Magnia 3310/3310R. On {Panel View 1}, information specific to the machine currently selected can be displayed or edited. {Panel View 2} displays alarm information when an alarm is reported to the Management Proxy.
Page 221: Collect Logs Screen
Management Software Using HarnessEye/web Collect Logs screen When you click Collect Logs, the following screen displays. On this screen, you can specify the data collected from the Agent Machine. Item Explanation Alert Date Specifies the date the error occurred. Alert Type Specifies the error type.
Page 222 Collects the Dr. Watson log. Power Console Log Collects the power console log. TOSHIBA RAID Collects the TOSHIBA RAID log. TOSHIBA RAID Collects the TOSHIBA RAID dump log. Dump 3DM Disk Collects the 3DM Disk Management log. Management Log Backplane Log Collects the Backplane log.
Page 223: Advanced Settings
Management Software Advanced Settings Advanced Settings To access the Advanced Settings options, click Start, point to Programs, then HEW. and then click LocalHTML. Click the Advanced Settings link on the top right side. The following screen appears: The following functions are available for selection on the Advanced Setting tab. ❖...
Page 224 Management Software Advanced Settings When you select the New Entry button in the Agent Entry screen, the following screen displays. Item Explanation Node Name Specify the node name. Alias Name Specify the alias name. IP Address Specify the IP address. Adds the IP address.
Page 225: Db Backup Screen
Management Software Advanced Settings DB Backup screen When you select Backup, the following screen displays. Item Explanation Maintenance You can specify a database maintenance schedule. Schedule Never Disables maintenance on the database. Every day Performs database maintenance every day. Once a Week Performs database maintenance every week.
Page 226: Cleanup Error Log Screen
Management Software Advanced Settings Cleanup Error Log screen When you select Cleanup Error Log, the following screen displays. You can execute an Error Log cleanup based on the set conditions. Data can be saved and downloaded as a cleanup file and deleted from the error log. Item Explanation Cleanup Error Log...
Page 227: Alert Message Location Screen
Management Software Advanced Settings Alert Message Location screen When you select Alert Message Location, the following screen displays. Item Explanation Registered List You can specify destinations for Alert Messages. Displays an addition window on the lower half of the screen so that you can specify a computer name or an IP address of the Management Console machine.
Page 228 Management Software Advanced Settings When you click the Filter button, the following screen displays. Item Explanation Alert Message You can set Alert Message filtering. Filter Setting Alert Message is sent when an error corresponding to any of the selected items occurs. Logfile and Event Select the Logfile and Event Type settings.
Page 229: Alert Message Contents Screen
Management Software Advanced Settings Alert Message Contents screen When you select Alert Message Contents, the following screen displays. Item Explanation Alert Message You can design the Alert Message display format. Message Format Specifies the format using desired character strings in combination with command arguments explained below.
Page 230: Email Address Screen
Management Software Advanced Settings Example: The following line can be typed into the [Message Format] edit box: “Event Type: %ET occurred in Source Name: %SN, Log File: %LF.” The resulting Alert Message might appear as follows: “Event Type: Information occurred in Source Name: EventLog, Log File: system.” Email Address screen When you select Email Address, the following screen displays.
Page 231: Email Contents Screen
Management Software Advanced Settings Email Contents screen When you select Email Contents, the following screen displays. Item Explanation Email Message You can design the e-mail message headers and text. Email “Subject” Specify the e-mail Subject line. Header Email Server Specify the SMTP server name. Email “From”...
Page 232: Screen Settings Screen
Management Software Advanced Settings Screen Settings screen When you select Screen Settings, the following screen displays. This screen allows you to specify the number of Agent Information screen’s contained in the Error Log, functions refresh interval, and each port number. Item Explanation Number of Error...
Page 233 Management Software Advanced Settings Refresh Interval of Specify the refresh interval (in seconds). Mobile IP Software Information screen Refresh Interval of Specify the refresh interval (in seconds). Software Access Point Information screen MegaRAID Specify the port number for the MegaRAID Configuration Configuration Console.
Page 234: Agent Information Add/Delete Tool
C:\HEW\Agent. Activate this command from a command prompt. Using the tool Start the Management Proxy to make the TOSHIBA HEW Agent Register Service available. Enter the following command at the command prompt on the agent machine. Specifies whether to add or delete agent information.
Page 235: Management Proxy Add/Delete Tool
Management Software Management Proxy Add/Delete Tool Management Proxy Add/Delete Tool The Management Proxy Add/Delete Tool can be used to add or delete a Management Proxy name. If a management proxy is added, this tool creates an HTML file for connection to the Management Proxy. Starting the tool If the HEW manager function is installed in the C:\HEW folder, then the Management Proxy Add/Delete Tool (mpreg.exe) is stored in C:\HEW\Manager.
Page 236: Alert Message Function
Management Software Alert Message Function Alert Message Function If a fault occurs on an Agent, the Alert Message function displays the Alert Message window on the Manager screen. Starting the Function The Alert Message function automatically starts from the Startup folder when the Manager starts.
Page 237 Management Software Alert Message Function The Alert Message window is shown below: Alert Message window Item Explanation Agent column Displays the Agent on which a fault occurred. Date column Displays the date and time the fault occurred. Contents column Displays information about the fault, in the format defined by the user.
Page 238 Management Software Alert Message Function When the Detail button is clicked or an event is selected and double-clicked in the list view, the following detail window is displayed. Detail window Item Explanation Agent Displays the Agent on which the fault occurred. Date Displays the date and time the fault occurred.
Page 239: Local Configuration Tool
If you want to use this tool on the machine without the HEW Agent function, you need to copy “HewConf” directory from the \Public\Utils\Toshiba\HEYE directory on the Server Setup Tool installation CD to a directory you want to copy. Activate this file to start the Local Configuration Tool.
Page 240 Panel Control screen This screen is not available on a Magnia 3310/3310R. In “Panel View 1,” information specific to the machine currently selected can be displayed or edited. “Panel View 2” displays alarm information when an alarm is reported to the...
Page 241 Management Software Local Configuration Tool Setting of transmitting Trap to Insight Manager screen If an error occurs on a Magnia Server, it is possible to transmit a SNMP trap to a Compaq Insight Manager. Item Explanation Trap is transmitted If it is checked, it confirmed this function. to InsightManager Specifies this setting.
Page 242: Remote Management
Management Software Remote Management Remote Management To setup the LAN environment: Open Network, Properties and then click the Protocols tab. Click Add. In the Select Network Protocol window, select Point To Point Tunneling Protocol in Network Protocol, and click OK. Set Number of Virtual Private Networks, and click OK.
Page 243: Connection From The Guest
Management Software Remote Management In this example, vpn is entered for the entry name. In the Server window, select the I am calling the Internet check box and then click Next. Even though the input box is labeled Phone number, specify the name or IP address of the host instead of a phone number, and then click Next.
Page 244: Verifying Connection On The Guest Side
Management Software Remote Management Verifying Connection on the Guest Side To verify the guest side connection: Open the Control Panel and then double-click Dial-Up Networking Monitor to start the Dial-Up Networking Monitor. Double-click Summary to verify that vpn is enabled. Verifying Connection on the Host Side To verify the host side connection: Open the Control Panel and then double-click Dial-Up Networking Monitor to start...
Page 245: Chapter 6: If Something Goes Wrong
253 for more information. Identifying the problem The Toshiba Magnia 3310/3310R server is designed with redundant features to allow it to remain in service in the event of certain common failure conditions occur. Therefore, unless a critical fault has occurred, it should not be necessary to turn off the server during maintenance.
Page 246: Startup Sequence
Write down any error message that appears on screen and take note of the tones generated by the speaker (“beep” code). This information will be very useful if you need to contact Toshiba for assistance or service.
Page 247: Startup Problems
If Something Goes Wrong Application software problems Startup problems If an error occurs during server startup, check the following: ❖ Is the power cable connected properly to an appropriately grounded AC power outlet? ❖ Is the AC switch set to On? ❖...
Page 248: Common Hardware Problems
Common hardware problems This section lists some common problems and their solutions. If you are unable to resolve the problem, contact an authorized Toshiba Magnia service provider or your hardware vendor. The front panel power indicator light is not on ❖...
Page 249: The Fdd Indicator Light Is Not On
If Something Goes Wrong Common hardware problems ❖ When Windows 2000 is used, is the screen resolution and synchronization frequency supported by the monitor? Start the server in VGA mode to check for normal operation. The FDD indicator light is not on ❖...
Page 250: Loading Of Raid Controller Bios Stops Midway
If Something Goes Wrong Common hardware problems Are the CPU, memory, and keyboard properly connected? Connecting Hardware Devices on page 48. Run the BIOS Setup Utility to check the BIOS setup. BIOS Setup Utility on page 106. Loading of RAID controller BIOS stops midway Probable causes are that the RAID controller and hard disk drive are not properly connected, or that the RAID configuration is damaged or has not been built.
Page 251: The Os Does Not Boot, Or The Os Bootup Stops Midway
If Something Goes Wrong Common hardware problems The OS does not boot, or the OS bootup stops midway There are various factors, ranging from the hardware connection to the installed OS status which could be causing the problem. Execute the following procedure to isolate the problem.
Page 252: Remedy When Windows 2000 Is Usable
Toshiba Technical Support. On a system equipped with a redundant Hard Disk Drive (HDD), if you can confirm that one of the devices is malfunctioning, contact Toshiba Technical Support with the system running. If one of the devices has malfunctioned on a system equipped with a redundant Hard Disk Drive (HDD), the malfunctioning device can be hot-swapped.
Page 253: Abnormal System Shutdown
Before calling for service If you cannot solve the problem yourself, please confirm and record the following information prior to contacting Toshiba Technical Support: ❖ Product name and model number of the server (located on the rear of the server) ❖...
Page 254: Chapter 7: Hardware Diagnostics
System Setup Utilities and check the error log for problems detected by the system board. The HW Diagnostics program is on the Magnia 3310/3310R Server Setup Tool CD and can be created by selecting the Create Floppy Disk option. If the server is running, shut it down and turn it off.
Page 255: Hw Diagnostics Program Main Menu
Hardware Diagnostics HW Diagnostics Program Main Menu HW Diagnostics Program Main Menu The HW Diagnostics Program Main Menu appears when the Enter key is pressed while on the HW Diagnostics Program screen. From the HW Diagnostics Program Main Menu, you may select the following: ❖...
Page 256: Diagnostics Test (01. Diagnostic Test)
Hardware Diagnostics HW Diagnostics Program Main Menu Diagnostics Test (01. DIAGNOSTIC TEST) Using the arrow keys, highlight 01. DIAGNOSTIC TEST on the HW Diagnostics Program Main Menu. Press Enter. The Diagnostics Test Menu appears. Select one of the following tests: 01.
Page 257 Hardware Diagnostics HW Diagnostics Program Main Menu [ TEST PARAMETER ] 01. Go to Test 02. Test Loop : NO 03. Error Stop : YES TEST PARAMETER Screen for 01. DIAGNOSTIC TEST Select one of the following, using the arrow keys: ❖...
Page 258: Running Test (02. Running Test)
Hardware Diagnostics HW Diagnostics Program Main Menu Running Test (02. RUNNING TEST) Using the arrow keys, highlight 02. RUNNING TEST on the HW Diagnostics Program Main Menu. Press Enter. When a test is selected, the TEST PARAMETER Screen appears: [ TEST PARAMETER ] 01.
Page 259 Hardware Diagnostics HW Diagnostics Program Main Menu Select this option to return to the HW Diagnostics Main Menu. 02. TEST ITEM EDIT. Select this option to see the items currently in RUNNING TEST and to add or delete individual tests. Highlight, using the arrow keys, 02.
Page 260 Hardware Diagnostics HW Diagnostics Program Main Menu To save test items: Press Enter to exit the test items selection menu. The message "Do you save data?" appears. Select one of the following: ❖ YES to save the settings. ❖ NO to not save the settings. The edited test items are saved in the system RAM memory.
Page 261 Hardware Diagnostics HW Diagnostics Program Main Menu ❖ STATUS provides the status of the test being executed. If any error occurs during the test, the message "ERROR OCCURRED!" is displayed. The error name is also displayed next to ADDRESS. Details of Test Items and Error Log Information The following are available Test Items and the Error Log results information: ❖...
Page 262 Hardware Diagnostics HW Diagnostics Program Main Menu ❖ 03. PS/2 MOUSE test checks whether or not a PS/2 mouse is connected. During the test, no message appears on the screen. KEYBOARD TEST (KBD) Error Log Status Error name Meaning CLOCK LINE ERROR L Clock line error (LOW) CLOCK LINE ERROR H Clock line error (HIGH)
Page 263 Hardware Diagnostics HW Diagnostics Program Main Menu This system does not support the 1.2 MB format type. FLOPPY DISK TEST (FDD) Error Log Status Error name Meaning BAD COMMAND ERROR Bad command error ADDRESS MARK NOT FOUND The address mark has not been found WRITE PROTECTED Floppy disk is write-protected...
Page 264 Hardware Diagnostics HW Diagnostics Program Main Menu ❖ 06. SCSI HDD TEST checks the HDD functions connected to the SCSI-Bus through ASPI driver software. Before starting the test, select the following parameters. Parameter Meaning HOST ID NUMBER Sets the target host adapter number. When you choose "ALL", the subtest tests all disks connected to the server, and the next options, SCSI ID and CHANNEL number will be ignored.
Page 265 Hardware Diagnostics HW Diagnostics Program Main Menu MEDIUM ERROR Error occurred because of the failure of a medium HARDWARE ERROR Hard error that is impossible to recover occurred during command execution ILLEGAL REQUEST CBD is illegal UNIT ATTENTION Function of hard disk drive has been changed DATA PROTECT Data protection error...
Page 266 Hardware Diagnostics HW Diagnostics Program Main Menu - 01. NPX test checks the Addition and Multiplication functions of the coprocessor. ❖ 08. CACHE MEMORY TEST tests the L2 caching unit. CACHE MEMORY TEST (CAH) Error Log Status Error name Meaning MEMORY PARITY ERROR Memory parity error PROTECT MODE ERROR...
Page 267 NUMBER” are ignored and the result codes are displayed for all channels. ❖ 10. CD-ROM TEST checks the computer's CD-ROM functions Insert the Magnia 3310/3310R Server Setup Tool CD for this test. - 01. Sequential Address Read subtest is a sequential reading of one block unit of all the logical addresses.
Page 268 Hardware Diagnostics HW Diagnostics Program Main Menu Sense data (2 byte) Sense data (12 byte) Sense Key Sense data (13 byte) Expansion Sense code Sense data (14 byte) Expansion Sense code The CD-ROM test tests only one IDE CD-ROM. The CD_ROM test searches for the CD-ROM device in the following order: IDE (PrM, PrS, ScM, ScS), SCSI (ID0, ID1...).
Page 269 Hardware Diagnostics HW Diagnostics Program Main Menu Check that all LEDs for the hard disk drives are flashing orange. Then press Enter. The following message appears: SAF-TE LED Steady ON (Rebuild Interrupted) Press any key Check that all LEDs for the hard disk drives are lit orange. Then press Enter. The following message appears: SAF-TE LED Blinking (Rebuilding Flag) Press any key...
Page 270: Log Utilities
Hardware Diagnostics HW Diagnostics Program Main Menu Log Utilities 03. LOG UTILITIES logs error information generated while a test is in progress. The results are stored in RAM. Select 03. LOG UTILITIES from the HW Diagnostics Program Main Menu to check the error logs.
Page 271 Hardware Diagnostics HW Diagnostics Program Main Menu STS shows the error status. The meaning of the error status depends on the test item. ADDR shows the address where the error occurred WD shows the write-data at the occurrence of the error. RD shows the read-data at the occurrence of the error.
Page 272 Hardware Diagnostics HW Diagnostics Program Main Menu The above screen is just one example. Information on screens varies depending on the configuration. Use the following keys to check and change your configuration: Function Up and Down Arrows Moves the cursor to the connected device to check the detailed information Changes the screen to view each information tab Terminates the configuration screen and returns to the...
Page 273 Hardware Diagnostics HW Diagnostics Program Main Menu SMC INFO The screen shows the revision information for management devices on the server and expansion disk units. MAIN Chassis Shows the revision information of BMC, SMC, DMC0 and DMC1 installed on the server. If a device is not installed, it shows "NON".
Page 274: Appendix A: Specifications
This appendix describes the Toshiba Magnia 3310/3310R specifications and build-to- order (BTO) options available at the time this user’s guide was published. The most current specifications and BTO options are available on the Toshiba America Information Systems’ Web site at www.support.toshiba.com.
Page 275 MEMORY: SD-RAM Type PC2100 DDR 200 MHz ECC Registered Available Standard Configurations 512 MB / 1 GB / 2 GB Maximum 12 GB ECC/Parity Support Access Speed 50 ns Data Bus Width 72 Bit (64 Bit+ECC/ Address width=12 Bit) Local Clock Bus Speed 133 MHz Socket type (arranged in banks of 4) 168 Pin DIMM...
Page 276 ETHERNET SUPPORT Interface 1 Chipset Support Network 1000/100/10Base-TX Wake-On-LAN™ Support Yes (not from Hibernate) Port RJ-45 Interface 2 Chipset Support Network 100Base-TX/10BaseT Wake-On-LAN™ Support Yes (not from Hibernate) Port RJ-45 EXPANSION BAY ROTATION CAPACITY Ultra 320 10,000 rpm 36 GB (Up to 6 total) 73 GB 146 GB...
Page 277 DIMENSIONS Measurements Pedestal model 8.4 in. x 18.3 in. x 25.8 in. 213 mm x 465 mm x 655 mm Weight 88 lbs (40kg) Rack-mounted model 17.5 in. x 8.3 in. x 25 in. 445mm x 211mm x 635mm Weight 96.8 lbs (44 Kg) CERTIFIED SOFTWARE Windows 2000 Server...
Page 278 COMPONENT STORAGE 720 KB / 1.44 MB Form Factor 3.5" Height 1" HDD Options (18 GB) Part Number CA05904-B14600TS F/W 0107 Form Factor 3.5" Height 1" Interface (All Models) Ultra160 Buffer 8 MB Hot swappable Certifications SMART, SCA2 HDD Options (36 GB) Part Number CA05904-B24600TS F/W 0107 Form Factor...
Page 279 RAID Controller Options Toshiba Part Number MegaRAID SCSI 320-1 and MegaRAID SCSI 320-2 Processor type Single channel Ultra 320 LVD/SE Dual channel Ultra 320 LVD/SE 0 Ready Universal 64-bit, 66MHz PCI Local Bus support Burst Data Transfer Rate 132 MB/s...
Page 280: Appendix B: Interface
Appendix B: Interface RGB interface DEFINITION: In the following tables, I/O denotes input/output as seen by the server. RGB connector Pin number Signal name Description Red video signal Green video signal Blue video signal Unused Not used Signal ground Signal ground Signal ground Signal ground Unused...
Page 281: Rgb Interface Synchronizing Signals
RGB interface synchronizing signals The supported display modes depend on the installed operating system and the type of monitor connected to the server. Resolution 640 x 480 800 x 600 1024 x 768 Colors 256, 64K, 16M 256, 64K, 16M 256, 64K, 16M Scanning Non-interlaced...
Page 282 Parallel (printer) interface Printer connector Pin number Signal name Meaning _STROBE Synchronizing output signal for loading PD0-to-PD7 data RD0-PD7 Output signal for sending the 0th-to-7th bit data _ACK Request pulse generated from the printer immediately after its BUSY status has been released BUSY DC-level signal indicating whether the printer is ready to receive data...
Page 283: Usb Interface
USB interface LAN connector Pin number Signal name Meaning Cable power DATA- Data (-) DATA+ Data (+) Cable ground LAN interface 1 2 3 LAN connector 1000 Base-TX 100 Base-TX number Signal Name Signal name Meaning MX1+ Transmit Data (+) MX1- Transmit Data (-) MX2+...
Page 284 Expansion slots (64bit/100MHz PCI-X) 5V system environment Pin number Side B Side A -12V TRST# INTA# INTB# INTC# INTD# PRSNT1# Reserved Reserved +3.3V PRSNT2# Reserved Connector key Connector key Connector key Connector key Reserved 3.3Vaux RST# +3.3V GNT# REQ# +3.3V PME# AD[31] AD[30]...
Page 285 5V system environment Pin number Side B Side A +3.3V TRDY# DEVSEL# PCIXCAP STOP# LOCK# +3.3V PERR# Reserved +3.3V Reserved SERR# +3.3V C/BE[1]# AD[15] AD[14] +3.3V AD[13] AD[12] AD[11] AD[10] M66EN AD[09] AD08 C/BE[0]# AD[07] +3.3V +3.3V AD[06] AD[05] AD[04] AD[03] AD[02] AD[01]...
Page 286 AD[57] AD[56] AD[55] AD[54] AD[53] +3.3V AD[52] AD[52] AD[50] AD[49] +3.3V AD[48] AD[47] AD[46] AD[45] AD[44] AD[43] AD[42] AD[41] +3.3V AD[40] AD[39] AD[38] AD[37] +3.3V AD[36] AD[35] AD[34] AD[33] AD[32] Reserved Reserved Reserved Reserved...
Page 287 Expansion slots (32bit/33MHz PCI) 5V system environment Pin number Side B Side A -12V TRST# +12V INTA# INTB# INTC# INTD# PRSNT1# Reserved Reserved +5V(I/O) PRSNT2# Reserved Reserved Reserved RST# +5V(I/O) GNT# REQ# Reserved AD[31] AD[30] AD[29] (3.3V) AD[28] AD[27] AD[26] AD[25] (+3.3V) AD[24]...
Page 288 5V system environment Pin number Side B Side A (+3.3V) TRDY# DEVSEL# STOP# LOCK# (+3.3V) PERR# Reserved (+3.3V) Reserved SERR# (+3.3V) C/BE[1]# AD[15] AD[14] (+3.3V) AD[13] AD[12] AD[11] AD[10] AD[09] Connector Key Connector Key AD08 C/BE[0]# AD[07] (+3.3V) (+3.3V) AD[06] AD[05] AD[04] AD[03]...
Page 289: Appendix C: Jumper Settings
Appendix C: Jumper Settings Password If you forget the registered password, set jumper SW1 on the motherboard to clear the password, then restart the server. SW1-4ON Clears the password. Protect Hardware setup information To return hardware setup information to the default settings, perform the following steps: Set jumper SW1-1 on the motherboard to “Clear,”...
Page 290 SW1 Location on motherboard 1. CMOS clear: Data in the flash memory is cleared if the server is started with this switch in the “ON” position. 2. Not used: Do not change the setting. 3. Not used: Do not change the setting. 4.
Page 291: Appendix D: Sensor List
Appendix D: Sensor List The following table provides a list of sensors installed in the system. These sensors are intended for use with server monitoring software. Sensor Event/ No on Sensor Reading Comments: Type Type Sensor Usage Voltage Threshold CPU VTT Sensor (02H) (01H) Voltage...
Page 292 Sensor Event/ No on Sensor Reading Comments: Type Type Sensor Usage Voltage Threshold CPU 1 CORE Voltage Sensor (02H) (01H) Voltage Threshold VCC 3.3 Sensor 2 (02H) (01H) Voltage Threshold Power Supply 5V Sensor (02H) (01H) Temperature Threshold SYS Temperature Sensor 2 (01H) (01H) Temperature...
Page 293 Sensor Event/ No on Sensor Reading Comments: Type Type Sensor Usage Current Digital USB 0 Over Current Sensor (03H) Discrete (09H) Current Digital USB 1 Over Current Sensor (03H) Discrete (09H) Processor Sensor CPU 1 IERR and Thermal Trip (07H) Specific sensor (6FH)
Page 294: Appendix E: Unit Logs
Appendix E: Unit Logs About the unit logs Unit logs are listed on following pages. Use these logs to record system component additions and information on removed optional items. The information that has been recorded may need to be used when executing various utilities. The unit logs consist of a log concerning the basic system configuration, and a log relating to added units (system components).
Page 295 CPUs The base Toshiba Magnia 3310/3310R server is configured with a single CPU module with a specified frequency (clock speed) and cache size. If your server has a dual-CPU configuration, or you are upgrading your server to a dual-CPU configuration, you must install CPU modules that have the same speed, cache size, and connector technology.
Page 296: Scsi Units
SCSI units Connected to: Maker/Model No./Type No. SCSI ID Date installed Internal Added Expansion cards Slot Maker/Model No./Type No. Memory Date installed PCI-1 PCI-2 PCI-3 PCI-4 PCI-5 PCI-6 Other optional items Slot Maker/Model No./Type No. Settings, etc. Date installed Serial port 1 (COM1) Serial port 2 (COM2) Parallel port (Printer port)
Page 297 Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms Amps Alternating Current ACPI: Advanced Configuration Power Interface ANSI: American National Standards Institute APM: Advanced Power Management ASCII: American Standard Code for Information Interchange ATAPI: Advanced Technology Attachment Packet Interface AVI:...
Page 298 CPU: Central Processing Unit CRC: Cyclic Redundancy Check CRT: Cathode Ray Tube CTS: Clear To Send Direct Current DCD: Data Carrier Detect DDS: Disk Drive Subsystem DIMM: Dual Inline Memory Module DIP: Dual In-line Package DMA: Direct Memory Access DOS: Disk Operating System DPI: Dots per Inch...
Page 299 EISA: Extended Industry Standard Architecture EMP: Emergency Management Port EPP: Enhanced Parallel Port ESCD: Extended System Configuration Data ESD: Electrostatic Discharge FAT: File Allocation Table FCC: Federal Communications Commission FDC: Floppy Disk Controller FIR: Fast Infrared FPS: Frames per Second FTP: File Transfer Protocol Gigabyte...
Page 300 ISA: Industry Standard Architecture ISDN: Integrated Services Digital Network Kilobyte KBD: Keyboard Kbps: Kilobits per second LAN: Local Area Network LBA: Logical Block Addressing LCD: Liquid Crystal Display LDSM: LAN Desk Server Manager LED: Light-Emitting Diode LFB: Linear Frame Buffer LPT1: Line Printer Port 1 (parallel port) LSI:...
Page 301 NLM: Network Loadable Module NMI: Non-Maskable Interrupt NPX: Numerical Processor eXtension PCI: Peripheral Component Interconnect PIO: Programmed Input/Output POST: Power On Self Test PnP: Plug and Play P-P: Peak to Peak RAID: Redundant Array of Independent Disks RAM: Random Access Memory RFI: Radio Frequency Interference RGB:...
Page 302 SSU: System Setup Utility SVGA: Super Video Graphics Adapter TSR: Terminate and Stay Resident TXD: Transmitted Data UART: Universal Asynchronous Receiver/Transmitter URL: Universal Resource Locator UPS: Uninterruptable Power Supply USB: Universal Serial Bus Volts VRM: Voltage Regulator Module VGA: Video Graphics Adapter VRAM: Video Random Access Memory WAN:...
Page 303 address: 1) A number that identifies the location of information, such as the name of a file or a value for processing, in a computer system or network. A device may use a specific memory address to transfer information to and from the computer. See also hexadecimal.
Page 304 application: A computer program that you use to perform tasks of a specific type. Applications include word processors, spreadsheets and database management systems. See also program. array: 1) A table of values that a program treats as a single unit. 2) A set of hard disk drives that are linked together to provide a very large amount of data storage.
Page 305 backup: A copy of a file, usually on removable disk or tape, kept in case the original is lost or damaged. It’s a good idea to keep backup copies of all your important files. bandwidth: The amount of data that can be transmitted per second over a communications channel.
Page 306 binary: The base-two number system, in which the only digits are 0 and 1. This system is used in computers since it can be implemented as a series of electronic signals that are either off (0) or on (1). From right to left, the digits in a binary number have the values 1 2 4 8 16 and so on.
Page 307 boot disk controller: The controller for the disk drive that the BIOS uses to load the operating system. By default, this is the controller for the primary floppy disk drive (A:). If you designate another disk drive as the boot drive, its controller becomes the boot disk controller.
Page 308 cache buffer: A block of memory in a file server used as temporary storage for data being transferred to and from a workstation. File server performance is greatly increased with cache buffers which allow workstations to access data from memory rather than disk. capacity: The amount of information that can be stored in a computer’s memory or on a storage device such as a hard disk, diskette, or CD-ROM.
Page 309 chip: A small piece of silicon containing computer logic and circuits for processing, memory, input/output and/or control functions. Chips are mounted on printed circuit boards. choose: To use the mouse or keyboard to select a menu item, a button or an icon. click: To press and release a mouse button.
Page 310 compression: The translation of data (video, audio, digital or a combination) to a more compact form for storage or transmission. In computer terms, files are compressed by removing repetitive and blank characters. Depending on the type of file, this can result in a size reduction of over 90%. Modems use compression to reduce the amount of time needed to send or receive a file.
Page 311 CD-ROM drive or printer. The operating system loads many device drivers when you turn the computer on. diagnostic tools: Tools used to help solve installation and configuration problems. The Toshiba Server Setup Tool and System Setup Utility are examples of diagnostic tools.
Page 312 dialog box: 1) A box requesting information. Typically it contains a combination of buttons, lists and text-entry boxes. 2) A box containing a message. It may tell you that a process has completed successfully. Alternatively, it may be a warning that the computer cannot do what you asked or that obeying your instructions may destroy data.
Page 313 disc: An optical storage medium for computer information. It consists of a shiny, non- magnetic metal platter on which information is recorded and read back using laser technology. See also CD-ROM. disk: 1) The general term for any circular platter that can store computer information. 2) A magnetic storage medium, such as a hard disk or diskette.
Page 314 document: 1) A file containing a report, letter, user guide, and so on. 2) In Windows 95 or Windows 98, any file that contains the information you are working on. See also file. documentation: The set of manuals and/or other instructions written for the users of a computer system or program.
Page 315 EISA: Extended ISA, an expansion bus design which maintains compatibility with ISA but provides a 32-bit data path and additional features. It provides much faster data throughput than ISA and is used in high performance servers. emulation: A technique in which a device or program imitates another device or program. enable: To turn on a computer option.
Page 316 external device: Any device connected to a port on your computer. Examples of external devices are printers, tape backup units, and scanners. faceplate: A protective cover that can be removed to permit the installation of an additional device. file: A collection of related information (such as the information required for a program or document) saved on disk with a unique name .
Page 317 folder (also called directory): Part of the organizational structure that allows the operating system to locate files (documents). Each folder holds a number of related files and folders (subdirectories). font: A complete set of characters of one design and size, used to display information on the screen or output it to a printer.
Page 318 GUI (Graphical User Interface): A user interface that uses a mouse and a bit-mapped graphics display to make basic computer operations substantially easier for the user. Standard features include message boxes, a clipboard, dialog boxes, scroll boxes, WYSIWYG (what-you-see-is-what-you-get) on-screen page presentation and multiple on-screen windows.
Page 319 hub: A central connecting device in a network that joins communications lines together in a star configuration. A switching hub also routes messages and packets among the computers connected to the network. hypermedia: A method of providing multiple connected pathways through a body of information, allowing users to jump easily from a topic to related or supplementary material, which may be text, graphics, audio, images or video.
Page 320 Integrated Services Digital Network (ISDN): A world-wide communications network for delivering telephone and data services. It uses two types of communications channel: a B channel which carries voice, graphics and data at 64 Kbps, and a D channel which carries control information for signalling at 16 Kbps. A basic ISDN installation typically provides two B channels and one D channel.
Page 321 kilobyte (KB): A unit of data storage equal to 1024 bytes. Although kilo means 1000, for computers it refers to 1024, or 2 raised to the 10th power. See also byte. laser disc: Reflective-optical videodisc, recorded and read by laser light. legacy device: 1) A peripheral device or card that does not have Plug and Play capability built into it.
Page 322 math coprocessor: A special processor that performs arithmetic calculations on exponential numbers. Since a computer’s main processor calculates with integers, a math coprocessor can greatly improve system speed if you work with large spreadsheets or some graphics programs. Some processor chips include a built-in math coprocessor.
Page 323 monitor: An external device that uses rows and columns of pixels to display alphanumeric characters or graphical images. A cathode ray tube (CRT) is a common type of monitor. motherboard: The main printed circuit board in the computer. It contains the processor chip, memory and other major system components.
Page 324 network: A collection of interconnected, individually controlled computers, together with the hardware and software used to connect them. A network allows users to share data and peripheral devices, such as printers, and to exchange electronic mail. Network Interface Controller (NIC): A controller that acts as the communications interface between a personal computer and a network.
Page 325 operating system: A set of programs that controls how the computer works. Operating system functions include creating programs and data files, and controlling the flow of information between the processor, memory and devices. Examples of operating systems used by computers are MS-DOS, Windows 95 and Novell NetWare.
Page 326 path (full path): The unique identifier for a file consisting of the file name preceded by the drive, the top-level directory or folder and any lower-level directories or folders. peripheral devices: Computer devices other than the CPU and memory. A peripheral device may be internal (inside the case), or external (outside the case).
Page 327 The FCC regulates the amount of RFI a computing device can leak past its shielding. A Class A device is sufficient for office use. Class B is a more stringent classification applying to equipment for home use. Toshiba desktop and notebook computers are Class B devices, Toshiba servers are Class A.
Page 328 radio frequency interference (RFI) shield: A metal shield enclosing the printed circuit boards of the printer or computer to prevent interference with radio and TV reception. random access memory (RAM): High-speed memory which holds a copy of the operating system, any currently executing programs, and any information undergoing processing.
Page 329 Examples of these system resources are memory, interrupt request (IRQ) lines, direct memory access (DMA) channels, and port addresses. On the server, you use the Toshiba System Setup Tool to configure system resources.
Page 330 RS232-C: The standard defining control, data and status signals for cables allowing asynchronous communication with computers, printers, and other peripheral devices. SCSI channel: A standard communications protocol for external and internal device expansion, such as hard drives, tape drives, and CD-ROM drives. SCSI ID: A unique identifier assigned to each SCSI device connected to a SCSI bus.
Page 331 Stand by: A feature in Windows 98 that, like Windows 95’s Suspend command or Toshiba’s Resume Mode, allows you to turn off the computer without exiting your applications and to continue from where you left off when you turn on the computer again.
Page 332 swap area: An area of hard disk that acts as an extension of RAM. Programs, or parts of programs, that are in active use but currently in a waiting state can be shifted to this area (swapped out) so that others can run in RAM. It is a form of virtual memory.
Page 333 Wake-on-LAN (WOL): The Wake-on-LAN function turns on the server when the client PC sends the necessary code. warm boot: Restarting the computer without turning it off. See also boot, restart. .WAV file: Digital audio uses computer-based technology to record, handle and recreate sound.
Page 334 Index ergonomics Error Log expansion slots PCI-type card Agent Agent Entry Agent Information fans Agent Information Add/Delete Tool cooling fans Agent List location Alert Delivery Configuration floppy disk drive Alert Message Contents Front Panel Indicators Alert Message Location Email Address Email Contents guidelines Alert Message function...
Page 335 Onboard SCSI Utility server, illustrated specifications Toshiba Magnia 3030/3030R Panel Control system components password record logs clearing unit logs Performance power button troubleshooting connecting application software...

This manual is also suitable for:

Magnia 3310r

Toshiba Magnia 3310 User Manual

Chapter 1 Getting Started

Chapter 2 Connecting Hardware Devices

Chapter 3: System Configuration Setup

Chapter 4: Server Setup Tool

Chapter 5 Management Software

Chapter 6: If Something Goes Wrong

Chapter 7: Hardware Diagnostics

Appendix A: Specifications

Appendix B: Interface

Appendix C: Jumper Settings

Appendix D: Sensor List

Appendix E: Unit Logs

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Summary of Contents for Toshiba Magnia 3310