Critical Service Status - Cisco MCS-7825-H3-IPC1 Service Manual

RTMT Monitoring of Cisco Unified CM System Health

Critical Service Status

The RTMT Critical Service window provides current status of all critical services as shown in
Figure
Figure 3-10
CriticalServiceDown alert is generated when any of service is down. By default, RTMT back-end service
checks for the status every 30 seconds. It is possible if the service goes down and comes back up within
that period, the CriticalServiceDown alert may not be generated.
CriticalServiceDown alert monitors only those services listed in RTMT Critical Services page. If you
suspect if service got restarted without generating Core files, check the RTMT Critical Service page has
elapsed time and Check RIS Troubleshooting perfmon log files and see if PID for service (process) is
changed.
The following CLI can be used to check the logs of Service Manager:
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The following CLI can be used to duplicate certain RTMT functions:
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Cisco Unified Communications Manager Managed Services Guide
3-24
Chapter 3
3-10.
Critical Service Window in RTMT
file get activelog platform/servm_startup.log
file get activelog platform/log/servm*.log
admin:utils service
show perf
show risdb
Managing and Monitoring the Health of Cisco Unified Communications Manager Systems
OL-22523-01