Cisco CRS-1 - Carrier Routing System Router Manuals

Cisco CRS-1 - Carrier Routing System Router Administration Manual (436 pages)

Customer Response Solutions Release 4.1(1)

Brand: Cisco | Category: Software | Size: 3.49 MB

- 4
  Table of Contents
- 23
  Related Documentation
- 25
  Obtaining Documentation
- 26
  Cisco Product Security Overview
- 26
  Documentation Feedback
- 26
  Ordering Documentation
- 28
  Obtaining Technical Assistance
- 29
  Submitting a Service Request
- 30
  Definitions of Service Request Severity
- 31
  Obtaining Additional Publications and Information
- 38
  Unified IP IVR
- 39
  Unified CCX
- 40
  About CRS Cluster Architecture
  - 41
    About the CRS Active Server
  - 42
    About the Cisco CRS Engine
  - 44
    Setting Up Cisco CRS
  - 49
    Running and Managing Cisco CRS
  - 50
    Where to Go From Here
- 40
  Unified QM
- 51
  Introducing the CRS Administration Web Interface
  - 52
    Accessing the CRS Administration Web Interface
  - 53
    The CRS Administration Menu Bar and Menus
  - 54
    CRS Configuration Web Pages
    - 55
      Using the Navigation Bar
    - 55
      Using Other Hyperlinks and Buttons
  - 57
    Cisco Customer Response Solutions: Configuration
  - 59
    Provisioning Telephony and Media
  - 62
    Provisioning the JTAPI Subsystem
  - 77
    Updating the JTAPI Client
  - 78
    Provisioning the Cisco Media Subsystem
  - 80
    Provisioning ASR and TTS in Cisco CRS
- 93
  Provisioning Cisco Unified CCX
  - 94
    About Unified CCX
    - 96
      Unified CCX Subsystem Provisioning Checklist
  - 97
    Configuring the RM JTAPI Provider
    - 97
      Provisioning the RM JTAPI Provider
    - 98
      Associating Agent Extensions with the RM JTAPI Provider
  - 99
    Configuring Unified CM for Unified CCX
    - 99
      Displaying Unified CM Cluster Nodes in Unified CCX
  - 100
    Invoking Unified CM Administration
  - 101
    Defining Unified CM Users As Agents
    - 101
      Guidelines for Configuring Agent Phones
    - 101
      Assigning Unified CM Users As Unified CCX Agents
- 104
  Creating, Modifying, and Deleting Resource Groups
  - 104
    Creating a Resource Group
  - 105
    Modifying an Existing Resource Group Name
  - 106
    Deleting a Resource Group
- 107
  Creating, Modifying, and Deleting Skills
  - 107
    Creating a Skill
  - 108
    Modifying an Existing Skill Name
  - 108
    Deleting a Skill
- 109
  Configuring Agents
  - 110
    Implications of Deleting Agents in Unified CM
  - 111
    Assigning a Resource Group and Skills to an Individual Agent
  - 113
    Assigning Resource Groups and Skills to Agents in Bulk
  - 114
    Removing Skills From Individual Agents
  - 115
    Removing Skills From Agents in Bulk
- 116
  Creating, Modifying, and Deleting Csqs
  - 118
    Creating a CSQ
  - 123
    Modifying an Existing CSQ
  - 123
    Deleting a CSQ
  - 124
    Resource Pool Selection Criteria: Between Skills and Groups
  - 125
    Resource Skill Selection Criteria Within a CSQ
- 127
  Configuring and Using Remote Monitoring
  - 128
    Creating a Remote Monitoring Supervisor
  - 129
    Assigning Resources and Csqs to a Supervisor
- 130
  Configuring Agent-Based Routing
- 131
  Creating, Modifying, and Deleting Teams
  - 132
    Creating a Team Supervisor
  - 133
    Creating Teams
  - 134
    Modifying Agents On Teams
  - 135
    Deleting a Team
  - 135
    Unified Gateway Auto-Configuration Details
  - 138
    About Additional Subsystems
  - 139
    Provisioning the Unified ICME Subsystem
  - 144
    Provisioning the HTTP Subsystem
    - 145
      Configuring HTTP Triggers
    - 146
      Changing Port Numbers
  - 148
    Provisioning the Database Subsystem
    - 149
      Defining an ODBC Data Source
    - 150
      Provisioning the Database Subsystem
    - 151
      Adding a New Data Source
    - 151
      Defining an ODBC Data Source
  - 152
    Provisioning the Email Subsystem
- 156
  Configuring Cisco Applications
  - 156
    About CRS Applications
  - 171
    Adding Application Triggers
    - 172
      Adding a JTAPI Trigger
      - 173
        Adding JTAPI Triggers From the JTAPI Subsystem
    - 174
      Adding an HTTP Trigger
      - 175
        Adding HTTP Triggers From an Application Web Page
      - 175
        Adding HTTP Triggers From the HTTP Subsystem
  - 178
    Managing Scripts
    - 179
      Uploading New Scripts
    - 181
      Viewing or Downloading a Script File
    - 183
      Refreshing Scripts
      - 183
        Individual Script Refresh
      - 184
        Bulk Script Refresh
    - 186
      Renaming a Script or Folder
    - 187
      Deleting a Script or Folder
    - 188
      Sample Scripts
- 190
  Managing Prompts, Grammars, Documents, and Custom Files
  - 190
    Managing Prompt Files
  - 191
    Managing Grammar Files
  - 192
    Managing Document Files
  - 194
    Managing Document Files
  - 195
    Managing Languages
    - 196
      Creating a New Language
    - 197
      Renaming a Language
    - 197
      Deleting a Language
    - 198
      Upload Zip Files to a Language Folder
    - 199
      Unzipping a Document File After Uploading
  - 199
    Recording and Uploading Prompt Files
    - 201
      Recording a Prompt
    - 203
      Add Spoken Name Prompts
  - 203
    Managing Custom Files
  - 206
    Managing AAR Files
    - 209
      Creating AAR Files
    - 209
      Uploading AAR Files
    - 209
      The META-INF Directory
    - 210
      The Prompts, Grammars, Documents, and Scripts Directories
      - 210
        The Prompts Directory
      - 210
        The Grammars Directory
      - 211
        The Documents Directory
      - 211
        The Scripts Directory
    - 211
      AAR Manifest
    - 213
      Attribute Types
      - 213
        Main Attributes
      - 215
        Per-Entry Attributes
      - 216
        The META-INF Directory Attributes
- 221
  Managing the Cisco CRS System
  - 222
    Control Center Terminology
  - 223
    About Control Center Management
  - 226
    High Availability and Automatic Failover
    - 227
      Network Partitions
  - 227
    Managing the Control Center
    - 230
      Adding Licenses and Activating Components
      - 230
        Adding a License
    - 231
      Activating a Component
    - 232
      Removing a Server
  - 233
    Disabling a Server
  - 234
    Starting, Stopping, and Restarting Cisco CRS Services
  - 235
    Reelect Master
  - 236
    Server Traces
  - 237
    Server Details
- 238
  Managing the Cisco CRS Engine
  - 238
    Monitoring Service Status
  - 239
    Controlling the Auto Refresh Interval
- 240
  Managing CRS LDAP Server Information
  - 241
    Adding LDAP Server Information
  - 245
    Additional DCD Information
  - 246
    Additional AD Information
  - 246
    Additional ND Information
  - 246
    Migrating LDAP Information
- 252
  Managing System Parameters
- 257
  Exiting the CRS Administration
- 257
  Tracing Configuration
  - 258
    CRS Log Collection Tool
- 258
  Cisco CRS Utilities
  - 259
    CRS Admin Utility

Cisco CRS-1 - Carrier Routing System Router Getting Started Manual (289 pages)

Carrier Routing System

Brand: Cisco | Category: Network Router | Size: 4.53 MB

Cisco CRS-1 - Carrier Routing System Router Troubleshooting Manual (264 pages)

IOS XR Troubleshooting Guide

Brand: Cisco | Category: Network Router | Size: 3.34 MB

Cisco CRS-1 - Carrier Routing System Router Migration Manual (250 pages)

Carrier Routing System

Brand: Cisco | Category: Network Router | Size: 5.76 MB

Cisco CRS-1 - Carrier Routing System Router Installation Manual (148 pages)

Carrier Routing System 4-Slot Line Card Chassis

Brand: Cisco | Category: Chassis | Size: 5.84 MB

- 1
  Installation Guide
- 3
  Table of Contents
- 4
  Removing a Pillow Block
- 7
  Audience
- 7
  Document Organization
- 7
  Objective
- 8
  Document Conventions
- 9
  Related Documentation
- 10
  Changes to This Document
- 11
  Obtaining Documentation and Submitting a Service Request
- 13
  Chassis Overview
14
Chapter 1 Overview

Cisco CRS-1 - Carrier Routing System Router Configuration Manual (232 pages)

IOS XR System Security Configuration guide

Brand: Cisco | Category: Network Router | Size: 1.97 MB

Cisco CRS-1 - Carrier Routing System Router Api Manual (127 pages)

Carrier Routing System XML API Guide

Brand: Cisco | Category: Network Router | Size: 1.44 MB

Cisco CRS-1 - Carrier Routing System Router Hardware Installation Manual (104 pages)

Carrier Routing System SIP and SPA

Brand: Cisco | Category: Network Router | Size: 5.2 MB

Cisco CRS-1 - Carrier Routing System Router System Description (102 pages)

Carrier Routing System 8-Slot Line Card Chassis Enhanced Router

Brand: Cisco | Category: Network Hardware | Size: 4.7 MB

Cisco CRS-1 - Carrier Routing System Router System Description (78 pages)

Carrier Routing System 4-Slot Line Card Chassis

Brand: Cisco | Category: Chassis | Size: 2.99 MB

11
Chapter 1 Cisco CRS 4-Slot Line Card Chassis Overview
21
Chapter 2 Chassis Power System
- 21
  Power System Overview
  - 22
    AC Power Architecture
- 22
  AC Power System
  - 22
    AC Power Shelf
  - 23
    Chapter 2 Chassi Power System
  - 24
    AC Rectifier
    - 25
      AC Rectifier Indicators
- 27
  DC Power System
34
Chapter 3 Chassis Cooling System
- 34
  Chapter 3 Chassi Cooling System
- 34
  Cooling System Overview
  - 34
    Chassis Airflow
  - 35
    Cooling System Operation
  - 36
    Cooling System Redundancy
- 37
  Fan Tray
- 38
  Fan Tray
40
Chapter 4 Switch Fabric
- 40
  Switch Fabric Operation
- 41
  Switch Fabric Cards
  - 41
    Switch Fabric Card Description
  - 44
    Switch Fabric Card Components
    - 44
      Switch Fabric Card Physical Characteristics

Cisco CRS-1 - Carrier Routing System Router Site Planning Manual (70 pages)

Carrier Routing System 8-Slot Line Card Chassis

Brand: Cisco | Category: Chassis | Size: 2.68 MB

Cisco CRS-1 - Carrier Routing System Router Manuals

Table of Contents

Table of Contents

3 Table of Contents

Table of Contents

13 Chapter 1 General Troubleshooting

83 Chapter 2 Troubleshooting Booting

141 Chapter 5 Troubleshooting Interfaces

157 Chapter 6 Troubleshooting the Control Plane Ethernet Network

Table of Contents

3 Table of Contents

11 Contents

11 Migrating to a Cisco CRS-3 Carrier Routing System

99 Contents

Table of Contents

14 Chapter 1 Overview

Table of Contents

86 Table of Contents

112 Prerequisites for Implementing Internet Key Exchange

Table of Contents

15 Chapter 1 Cisco CRS-1 Series XML API Overview

25 Chapter 2 Cisco CRS-1 Series XML Router Configuration and Management

47 Chapter 3 Cisco CRS-1 Series XML Operational Requests and Fault Management

51 Chapter 4 Cisco CRS-1 Series XML and Native Data Operations

Table of Contents

7 Preface

13 SIP and SPA Product Overview

19 Overview: Cisco CRS-1 SPA Interface Processor

27 Overview: Cisco CRS-1 Shared Port Adapters

40 8-Port Oc-12C/Stm-4 Multirate POS SPA Overview

45 2-Port and 4-Port Oc-48C/Stm-16 POS/RPR SPA Overview

48 1-Port Oc-192C/Stm-64 POS/RPR XFP SPA Overview

52 1-Port Oc-192C/Stm-64 POS/RPR VSR Optics SPA Overview

Table of Contents

7 Preface

11 Cisco CRS Carrier Routing System 8-Slot Line Card Chassis Enhanced Router Overview

25 Cisco CRS 8-Slot Line Card Chassis Enhanced Router Power Systems

43 Cooling System

49 Switch Fabric

Table of Contents

11 Chapter 1 Cisco CRS 4-Slot Line Card Chassis Overview

21 Chapter 2 Chassis Power System

34 Chapter 3 Chassis Cooling System

40 Chapter 4 Switch Fabric

Table of Contents

9 Chapter 1 Cisco CRS Carrier Routing System

19 Chapter 2 Power and Cooling

41 Chapter 3 Technical and Environmental Specifications

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Cisco Categories

3
Table of Contents

13
Chapter 1 General Troubleshooting

83
Chapter 2 Troubleshooting Booting

141
Chapter 5 Troubleshooting Interfaces

157
Chapter 6 Troubleshooting the Control Plane Ethernet Network

3
Table of Contents

11
Contents

11
Migrating to a Cisco CRS-3 Carrier Routing System

99
Contents

14
Chapter 1 Overview

86
Table of Contents

112
Prerequisites for Implementing Internet Key Exchange

15
Chapter 1 Cisco CRS-1 Series XML API Overview

25
Chapter 2 Cisco CRS-1 Series XML Router Configuration and Management

47
Chapter 3 Cisco CRS-1 Series XML Operational Requests and Fault Management

51
Chapter 4 Cisco CRS-1 Series XML and Native Data Operations

7
Preface

13
SIP and SPA Product Overview

19
Overview: Cisco CRS-1 SPA Interface Processor

27
Overview: Cisco CRS-1 Shared Port Adapters

40
8-Port Oc-12C/Stm-4 Multirate POS SPA Overview

45
2-Port and 4-Port Oc-48C/Stm-16 POS/RPR SPA Overview

48
1-Port Oc-192C/Stm-64 POS/RPR XFP SPA Overview

52
1-Port Oc-192C/Stm-64 POS/RPR VSR Optics SPA Overview

7
Preface

11
Cisco CRS Carrier Routing System 8-Slot Line Card Chassis Enhanced Router Overview

25
Cisco CRS 8-Slot Line Card Chassis Enhanced Router Power Systems

43
Cooling System

49
Switch Fabric

11
Chapter 1 Cisco CRS 4-Slot Line Card Chassis Overview

21
Chapter 2 Chassis Power System

34
Chapter 3 Chassis Cooling System

40
Chapter 4 Switch Fabric

9
Chapter 1 Cisco CRS Carrier Routing System

19
Chapter 2 Power and Cooling

41
Chapter 3 Technical and Environmental Specifications