Idsenginecritical - Cisco MCS-7825-H3-IPC1 Service Manual

Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Facility/Sub-Facility
CCM_CALLMANAGER-CALLMANAGER
Cisco Unified Serviceability Alarm Definition Catalog
CallManager/CallManager
Severity
Error (3)
Parameters
Device Name [String] IP Address [String] Device type. [Optional] [Enum]Device description
[Optional]. [String]
Enum Definitions for DeviceType
125—TRUNK
Recommended Action
In Real-Time Monitoring Tool, check the CallsActive and CallsInProgress counters for unusual activity
on the indicated H.323 trunk. If the CallsActive count is significantly higher than usual, a traffic load
issue may be occurring where the demand to send calls over the trunk is greater than the trunk's capacity.
Monitor the situation and collect existing trace files. If the ICTCallThrottlingEnd alarm is not issued in
a reasonable amount of time as deemed by your organization, contact TAC and supply the trace
information you have collected. For a routing loop condition, the CallsInProgress counter will be
significantly higher than usual. By examining trace files and CDR data for calls that occurred over the
indicated trunk, you may be able to detect a translation pattern, route list or other routing mechanism
that is part of the loop. Update the routing mechanism that resulted in the loop (generally the same
number is configured on both near end and far end devices) and then reset the affected route list in an
attempt to clear the route loop and if that fails, reset the affected trunk.

IDSEngineCritical

This alarm does not compromise data or prevent the use of the system but need to be monitored by the
Administrator.
History
Cisco Unified Communications
Release
8.0(1)
Facility/Sub-Facility
CCM_DB_LAYER-DB
Cisco Unified Serviceability Alarm Definition Catalog
System/DB
Severity
Error (3)
OL-22523-01
Action
Changed severity level to Error from Critical.
Cisco Unified Communications Manager Managed Services Guide
Error-Level Alarms
6-161