Cisco MCS-7825-H3-IPC1 Service Manual page 451

Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
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OL-22523-01
Definition
An internal phone error occurred during the download attempt; reset the phone to correct
the issue.
The Load server or TFTP server could not process the phone's firmware load request. It's
possible that congestion is causing a delay in TFTP response. To allow the phone to
attempt the download again, wait a few minutes then reset the phone. The phone will
attempt to download its firmware load again. If resetting the phone does not solve the
issue, restart the Load server or TFTP server (whichever server provides firmware loads).
An encryption error occurred on the phone while trying to load the new firmware load
(image); reset the phone to correct the issue.
The downloaded firmware load (image) is not encrypted. Verify that correct load (image)
name is provided to the phone and that the server that provides firmware loads has that
encrypted load (image) file.
The downloaded firmware load (image) cannot be decrypted using the decryption key on
the phone (resulting in an encryption key mismatch). If you have provided the image
encryption key, try re-encrypting the image with the key that matches the key already on
the phone, then attempt the download again. Otherwise, collect the phone logs from the
time of this alarm (review the steps in the Administration Guide for the appropriate phone
model to learn how to access the phone logs) and contact the Cisco Technical Assistance
Center (TAC).
There is a problem with the encryption of the downloaded firmware load (image). Collect
pertinent details such as the device's MAC address, device type, the firmware load ID, and
phone logs from the time of this alarm (review the steps in the Administration Guide for
the appropriate phone model to learn how to access the phone logs), and contact the Cisco
Technical Assistance Center (TAC).
The phone did not receive a load server name or IP address and as a result, does not have
the server information needed to download a firmware load. Check the Device
Configuration page in Cisco Unified CM Administration to ensure that the IP address of
the Load server or TFTP server is accurately configured. If the information is inaccurate
or not present, supply the correct information and restart the phone. If the information is
accurate, restart the phone. If this alarm recurs, contact the Cisco Technical Assistance
Center (TAC).
The phone attempted an action that is not allowed by the Load server or TFTP server; reset
the phone to attempt to clear the condition.
The device has exceeded the internally-configured time allowed for a response from the
Load server or TFTP server when requesting the firmware load file. It's possible that
congestion is causing a delay in TFTP response. To allow the phone to attempt the
download again, wait a few minutes then reset the phone. The phone will attempt to
download the file again. If resetting the phone does not solve the issue, restart the Load
server or TFTP server (whichever server provides the firmware load files).
The data that the phone received from the Load server or TFTP server was not intact; not
enough information was received. Restart the phone to begin the download process again.
The data that the phone received from the Load server or TFTP server was not intact; too
much information was received. Restart the phone to begin the download process again.
The phone cannot connect to the network; check for network connectivity to the image
firmware load server or the TFTP server and correct any broken connection. Restart the
phone to attempt connection again unless the restart occurs automatically.
Cisco Unified Communications Manager Managed Services Guide
Warning-Level Alarms
6-217