Coredumpfilefound - Cisco MCS-7825-H3-IPC1 Service Manual

Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Critical-Level Alarms
Cisco Unified Serviceability Alarm Definition Catalog
CallManager/CallManager
Severity
Critical
Parameters
Expected Average Delay [UInt] Entry Latency [UInt] Exit Latency [UInt] Sample Size [UInt] Total
Code Yellow Entry [UInt]
Recommended Action
Memory problems or high CPU usage are generally at the root of a Code Yellow state. A bad disk could
also be the cause. Also, trace level settings can consume tremendous amounts of CPU (especially when
the Enable SDL TCP Event Trace checkbox is enabled on the SDL Trace Configuration window in Cisco
Unified Serviceability). Check these areas to try to correct the Code Yellow condition. You can also
determine the level of fragmentation on the hard disk by issuing the File Fragmentation command from
the CLI for the trace directories. Monitor the situation and collect existing trace files. If the
CodeYellowExit alarm is not issued in a reasonable amount of time as deemed by your organization, or
if the system is frequently entering Code Yellow state, contact TAC and supply the trace information you
have collected.

CoreDumpFileFound

The new core dump files have been found in the system. One of the component has crashed and generated
a core dump. Use admin cli or RTMT to featch the backtrace.
Facility/Sub-Facility
CCM_TCT-LPMTCT
Cisco Unified Serviceability Alarm Definition Catalog
System/LpmTct
Severity
Critical (2)
Parameters
TotalCoresFound [String] CoreDetails [String] Core1 [String] Core2 [String] Core3 [String]
Core4 [String] Core5 [String] Core6 [String]
Recommended Action
This serious internal error should be investigated by the Cisco Technical Assistance Center (TAC).
Before contacting TAC, Login to cli on CCM serve and run "active analyze core file name" to generate
the backtrace of the core dump. The core file name is listed in the alert details. After the analyze
command is executed, collect the backtrace using cli command "file get activelog analyze" or "Collect
Traces" option from RTMT. Send these backtraces to Cisco TAC for further analysis.
Cisco Unified Communications Manager Managed Services Guide
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