Cisco MCS-7825-H3-IPC1 Service Manual page 351

Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Enum Definitions - Reason Code
Value
0
0x8CCC0075
(2362179701)
0x8CCC0060
(2362179680)
0x8CCC005E
(2362179678)
0x8CCC00D1
(2362179793)
0x8CCC005F
(2362179679)
0x8CCC00D0
(2362179792)
Recommended Action
Review the reason code and the recommended action within the reason code.
OL-22523-01
Definition
Unknown
Login request to authenticate user has timed out. Possible causes
include LDAP server misconfiguration such as LDAP server referrals
misconfiguration or Unified CM node experiencing high CPU usage.
Recommended action is to verify the CPU utilization is in the safe range
for Unified CM (this can be monitored using RTMT via CPU Pegging
Alert)
Directory login failed. Verify that credentials are not misconfigured,
check the userID and password configured in the application matches
with what is configured in Unified CM Admin under (User Manage-
ment > End User or Application User)
Directory is unavailable. Verify that the LDAP server is reachable from
Unified CM node, make sure that the network connectivity between
Unified CM and the LDAP server by pinging the LDAP server host from
Cisco Unified OS Administration and take steps to establish connectiv-
ity if it has been lost
Application is connecting to a non secure port but has security privileg-
es enabled for the user associated with the application. Check the user
group configuration for the user in Unified CM Admin under (User
Management > End User/Application User), select the user and verify
the associated permissions information
Standard CTI Use permission is not enabled. Users associated with ap-
plications are required to be included in "Standard CTI Enabled" user
group. Verify the user group configuration for the user in Unified CM
Admin under (User Management > End User/Application User), select
the user and review the associated permissions information
User is not enabled for a secure connection but the application connect-
ing to secure port. Consider the application configuration and security
configuration for the user, for TAPI applications review the Control
Panel >Phone and Modem Options > Advanced > select a CiscoTSP >
Configure... > Security and disable "Secure Connection to CTIMan-
ager". For JTAPI applications from JTPrefs choose Security and disable
"Enable Secure Connection". Also check the user group configuration
for the user in Unified CM Admin under (User Management > End Us-
er/Application User), select the user and verify the associated permis-
sions information
Cisco Unified Communications Manager Managed Services Guide
Error-Level Alarms
6-117