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MCS-7825-H3-IPC1
Service manual
Cisco MCS-7825-H3-IPC1 Service Manual
Managed services guide
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Contents
Table of Contents
Troubleshooting
Bookmarks
Table of Contents
Table of Contents
Related Documentation
Cisco Product Security Overview
Obtaining Documentation and Submitting a Service Request
Cisco Unified Communications Manager
Supported Deployment Models
Chapter 1 Overview
Managed Services
Cisco Unified Serviceability
Cisco Unified Reporting
Trace Collection
Trace Tools
Troubleshooting Trace
Cisco Unified Real-Time Monitoring Tool
Call Detail Record Analysis and Reporting
Call Detail Records and Call Management Records
Management Information Base
Cisco Unified Communications Manager, Release 8.5(1)
Chapter 2 New and Changed Information
Audit Log Support for Cisco Unity Connection
Alarm Additions and Changes
Enhanced Reason Codes
New Perfmon Counters for Cisco SIP Normalization
SNMP Mibs
Supported Servers
Serviceability - Session Manager Edition (SME)
Default Settings for Alarm Configuration Settings
New Cisco Unity Connection Alerts
Logging on to CAR
Configuring the Trunk
Configuring Trunk Utilization Reports
Cisco Dialed Number Analyzer Server
Cisco Unified Communications Manager, Release 8.0(2)
Cisco Unified Communications Manager Server
Cisco Intercompany Media Engine Server
Cisco Unified Communications Manager, Release 8.0(1)
Cisco Unified Serviceability
New Alarm Additions and Changes
Obsolete Alarms
Cisco Unified Real-Time Monitoring Tool
Cisco Unified CDR Analysis and Reporting
New CAR Object and Counters
New Cisco CAR DB Alarms
CAR and CDRM Alarm Interface
Cisco Unified Call Detail Records
Hunt/Cti Integration for CAR Reporting
System-Wide Call Tracking End-To-End Call Trace
End-To-End Call Trace
New CDR Fields to Support Call Control Discovery
New CDR Fields to Support External Call Control
Remote Destination to Number Mapping and Cdrs
Cisco Unified Reporting
New CDR Fields for Hunt List Support
New CDR Support for Isac Codec
MIB Updates for 8.0(1)
CHAPTER 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems
Overview of Supported Interfaces
Critical Processes to Monitor
C H a P T E R 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems
Available Supported Mibs
RTMT Monitoring of Cisco Unified CM System Health
RTMT Summary View
CPU Usage
Iowait Monitoring
Virtual Memory
Disk Usage
Disk Name Mapping
Cisco Unified CM Process and CPU Usage
Database Replication and Cisco Unified Communication Manager Nodes
Codeyellow
RIS Data Collector Perfmonlog
Critical Service Status
Syslog Messages
RTMT Alerts as Syslog Messages and Traps
Recovery, Hardware Migration, and Backup/Restore
Backup/Restore
Platform Monitoring
Using SNMP Mibs
Mibs and MCS Types
Using Command Line Interface
Hardware Migration
Platform Security
Cisco Security Agent Support
Locked-Down System
Role-Based Access Control
Security Patching and Updating
Software Configuration Management
Detecting Installed Release and Packages
General Install/Upgrade Procedures
Available Reports
RTMT Reports
Cisco Unified Reporting
Serviceability Reports
General Health and Troubleshooting Tips
Call Detail Records and Call Maintenance Records
Perfmon Counters
Using of Onboard Agents
Historical Information Download
Integration with Uninterruptible Power Supplies (UPS)
Native Hardware out of Band Management (OOB)
Phone Registration Status
Cisco Callmanager Service Stops Responding
Database Replication Fails between the Publisher and the Subscriber
Database Replication Does Not Occur on Lost Node
Database Tables out of Sync Do Not Trigger Alert
Reset Database Replication When Reverting to Prior Release
Useful Commands and Utilities
Related Documentation
CHAPTER 4 Simple Network Management Protocol4-1
Overview
C H a P T E R 4 Simple Network Management Protocol
SNMP Versioning
SNMP and Cisco Unified CM Basics
SNMP Basic Commands
SNMP and Cisco Mibs
SNMP Community Strings and Users
SNMP Tips
SNMP Trace Configuration
SNMP Traps and Informs
SNMP Troubleshooting
SNMP/R Mibs
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, Perfmon Counters, and Alerts
Cisco Unified Real-Time Monitoring
Performance Monitoring in RTMT
Perfmon Alert Notifications
Cisco Analog Access
Cisco Annunciator Device
Cisco Callmanager
Perfmon Objects and Counters for Cisco Unified Communications Manager
Cisco Callmanager External Call Control
Cisco Callmanager SAF
Cisco Callmanager System Performance
Cisco Ctimanager
Cisco Dual-Mode Mobility
Cisco Extension Mobility
Cisco Feature Control Policy
Cisco Gatekeeper
Cisco H.323
Cisco Hunt Lists
Cisco HW Conference Bridge Device
Cisco IP Manager Assistant
Cisco Lines
Cisco Locations
Cisco Media Streaming Application
Cisco Messaging Interface
Cisco MGCP BRI Device
Cisco MGCP FXO Device
Cisco MGCP FXS Device
Cisco MGCP Gateways
Cisco MGCP PRI Device
Cisco MGCP T1 cas Device
Cisco Mobility Manager
Cisco Music on Hold (MOH) Device
Cisco MTP Device
Cisco Phones
Cisco Presence Feature
Cisco QSIG Feature
Cisco Signaling Performance
Cisco SIP
Cisco SIP Normalization
Cisco SIP Stack
Cisco SIP Station
Cisco SW Conf Bridge Device
Cisco TFTP Server
Cisco Transcode Device
Cisco Video Conference Bridge
Cisco Web Dialer
Cisco WSM Connector
Cisco Tomcat Connector
Perfmon Objects and Counters for System
Cisco Tomcat JVM
Cisco Tomcat Web Application
Database Change Notification Client
Database Change Notification Server
Database Change Notification Subscription
Database Local DSN
DB User Host Information Counters
Enterprise Replication Dbspace Monitors
Enterprise Replication Perfmon Counters
Memory
Network Interface
Number of Replicates Created and State of Replication
Partition
Process
Processor
System
Tcp
Thread
Cisco Intercompany Media Engine Performance Objects and Alerts
Cisco Intercompany Media Engine Server Objects
IME Configuration Manager
IME Server
IME Server System Performance
Cisco Intercompany Media Engine Server Alerts
Cisco Unified Communications Manager Server Objects
IME Client
Cisco Unified Communications Manager Server Alerts
IME Client Instance
CHAPTER 6 Cisco Unified Serviceability Alarms and Ciscolog Messages
C H a P T E R 6 Cisco Unified Serviceability Alarms and Ciscolog Messages
Ciscolog Format
Log File and Syslog Outputs
Clock Synchronization
Multipart Messages
Standard Syslog Server Implementations
Ciscolog Message Format
HOST Field
Message Length Limit
SEQNUM Field
TIMESTAMP Field
HEADER Field
TAGS Field
MESSAGE Field
Internationalization
Versioning
Preconfigured System Alarm Notifications
Authenticationfailed
Ciscodrffailure
Coredumpfilefound
Cpupegging
Criticalservicedown
Hardwarefailure
Logfilesearchstringfound
Logpartitionhighwatermarkexceeded
Logpartitionlowwatermarkexceeded
Lowactivepartitionavailablediskspace
Lowavailablevirtualmemory
Lowinactivepartitionavailablediskspace
Lowswappartitionavailablediskspace
Serverdown
Sparepartitionhighwatermarkexceeded
Sparepartitionlowwatermarkexceeded
Syslogseveritymatchfound
Syslogstringmatchfound
Systemversionmismatched
Totalprocessesandthreadsexceededthreshold
Preconfigured Callmanager Alarm Notifications
Beginthrottlingcalllistblfsubscriptions
Beginthrottlingcalllistblfsubscriptions
Callprocessingnodecpupegging
Routelistexhausted
Cdragentsendfilefailed
Cdrfiledeliveryfailed
Cdrhighwatermarkexceeded
Cdrmaximumdiskspaceexceeded
Codeyellow
Dbchangenotifyfailure
Dbreplicationfailure
Ddrblockprevention
Ddrdown
Excessivevoicequalityreports
Imedistributedcacheinactive