Cisco IP Communicator Manuals

Manuals and User Guides for Cisco IP Communicator. We have 2 Cisco IP Communicator manuals available for free PDF download: Administration Manual, User Manual

Cisco IP Communicator Administration Manual

Cisco IP Communicator Administration Manual (162 pages)

Brand: Cisco | Category: Conference Phone | Size: 2.56 MB
Table of contents
Table Of Contents3................................................................................................................................................................
Preface9................................................................................................................................................................
Overview9................................................................................................................................................................
Audience9................................................................................................................................................................
Organization10................................................................................................................................................................
Related Documentation11................................................................................................................................................................
Obtaining Documentation12................................................................................................................................................................
Cisco.com12................................................................................................................................................................
Documentation Cd-rom13................................................................................................................................................................
Ordering Documentation13................................................................................................................................................................
Documentation Feedback14................................................................................................................................................................
Obtaining Technical Assistance14................................................................................................................................................................
Technical Assistance Center15................................................................................................................................................................
Cisco Tac Website15................................................................................................................................................................
Cisco Tac Escalation Center16................................................................................................................................................................
Obtaining Additional Publications And Information17................................................................................................................................................................
Document Conventions18................................................................................................................................................................
Statement 1071-warning Definition19................................................................................................................................................................
Keyboard Shortcuts30................................................................................................................................................................
Supported Audio Formats33................................................................................................................................................................
How Cisco Ip Communicator Interacts With Cisco Callmanager33................................................................................................................................................................
Understanding The Startup Process34................................................................................................................................................................
Understanding Qos Modifications36................................................................................................................................................................
Using Cisco Ip Communicator In Other Languages37................................................................................................................................................................
Chapter 2 Preparing To Deploy Cisco Ip Communicator39................................................................................................................................................................
Installation Prerequisites40................................................................................................................................................................
Network Requirements40................................................................................................................................................................
Cisco Callmanager Configuration Requirements41................................................................................................................................................................
Client Pc Requirements41................................................................................................................................................................
Platform Requirements42................................................................................................................................................................
Hardware Requirements43................................................................................................................................................................
Deployment And Configuration Checklist43................................................................................................................................................................
Adding Devices To The Cisco Callmanager Database48................................................................................................................................................................
Adding Devices With Auto-registration49................................................................................................................................................................
Adding Devices With Auto-registration And Taps49................................................................................................................................................................
Adding Devices With Cisco Callmanager Administration50................................................................................................................................................................
Adding Devices With Bat51................................................................................................................................................................
Collecting Mac Addresses Before Adding Devices52................................................................................................................................................................
Running The Cisco Ip Communicator Administration Tool52................................................................................................................................................................
Chapter 3 Deploying And Updating Cisco Ip Communicator57................................................................................................................................................................
Installing Headsets And Other Audio Devices57................................................................................................................................................................
Deploying The Application58................................................................................................................................................................
Deployment Methods59................................................................................................................................................................
Deploying To A Shared Location59................................................................................................................................................................
Using A Software Deployment Tool60................................................................................................................................................................
Using The Installer On The Client Pc61................................................................................................................................................................
Customizing Deployment With Command Line Options61................................................................................................................................................................
Updating The Application63................................................................................................................................................................
Using Autoupdate64................................................................................................................................................................
Configuring Software Version Verification64................................................................................................................................................................
Specifying A Default Software Load For All Cisco Ip Communicator Devices64................................................................................................................................................................
Specifying A Non-default Software Load For A Specific Device64................................................................................................................................................................
Pushing Updates Using A Software Deployment Tool66................................................................................................................................................................
Chapter 4 Configuring The Application69................................................................................................................................................................
An Overview Of Post-installation Configuration Tasks70................................................................................................................................................................
Understanding Post-installation Configuration Tasks74................................................................................................................................................................
Required Post-installation Tasks74................................................................................................................................................................
Selecting And Tuning Audio Devices74................................................................................................................................................................
Specifying A Tftp Server76................................................................................................................................................................
Selecting A Device Name77................................................................................................................................................................
Resolving Audio Ip Address Auto-detection Problems77................................................................................................................................................................
Providing Password Information80................................................................................................................................................................
Recommended Or Optional Post-installation Tasks82................................................................................................................................................................
Modifying Advanced Audio Settings82................................................................................................................................................................
Specifying Low-bandwidth For Remote Use83................................................................................................................................................................
Selecting An Audio Port Range84................................................................................................................................................................
Configuring Settings For Remote Use84................................................................................................................................................................
Understanding Local Configuration84................................................................................................................................................................
Helping Users With Post-installation Configuration Tasks86................................................................................................................................................................
Configuring Features And Services89................................................................................................................................................................
Telephony Features Available For Cisco Ip Communicator90................................................................................................................................................................
C H A P T E R 5 Configuring Features And Services91................................................................................................................................................................
Configuring Corporate And Personal Directories93................................................................................................................................................................
Searching Directories With Cisco Ip Communicator93................................................................................................................................................................
Integrating Cisco Callmanager With A Directory Server94................................................................................................................................................................
Configuring Quick Search95................................................................................................................................................................
Understanding How Quick Search Works95................................................................................................................................................................
How To Configure Quick Search Using The Directory Wizard95................................................................................................................................................................
How To Configure Quick Search Manually95................................................................................................................................................................
Specifying User Authentication Information For Quick Search95................................................................................................................................................................
Applying Dialing Rules To Quick Search Dialing95................................................................................................................................................................
Configuring Personal Directory101................................................................................................................................................................
Modifying Phone Button Templates103................................................................................................................................................................
Configuring Softkey Templates103................................................................................................................................................................
Setting Up Services104................................................................................................................................................................
Adding Users To Cisco Callmanager105................................................................................................................................................................
Disabling Local Settings Access106................................................................................................................................................................
Chapter 6 Customizing Cisco Ip Communicator109................................................................................................................................................................
Creating Custom Phone Rings109................................................................................................................................................................
Ringlist.xml File Format Requirements110................................................................................................................................................................
Pcm File Requirements For Custom Ring Types111................................................................................................................................................................
Configuring A Custom Phone Ring112................................................................................................................................................................
Creating Custom Background Images113................................................................................................................................................................
List.xml File Format Requirements113................................................................................................................................................................
Png File Requirements For Custom Background Images114................................................................................................................................................................
Configuring A Background Image116................................................................................................................................................................
Configuring The Idle Display117................................................................................................................................................................
An Overview Of Operational Information119................................................................................................................................................................
C H A P T E R 7 Viewing Operational Information120................................................................................................................................................................
Viewing Operational Information Locally On The Cisco Ip Communicator Interface121................................................................................................................................................................
Viewing The Device Configuration Screen Locally121................................................................................................................................................................
Viewing The Status Menu Locally123................................................................................................................................................................
Viewing The Call Statistics Screen Locally126................................................................................................................................................................
Viewing Operational Information Remotely From A Web Page127................................................................................................................................................................
Accessing The Web Page For A Device128................................................................................................................................................................
Viewing Device Information Remotely129................................................................................................................................................................
Viewing Network Configuration Remotely129................................................................................................................................................................
Viewing Device Logs Remotely131................................................................................................................................................................
Viewing Streaming Statistics Remotely133................................................................................................................................................................
Chapter 8 Troubleshooting Cisco Ip Communicator135................................................................................................................................................................
Resolving Installation Problems136................................................................................................................................................................
Resolving Startup Problems137................................................................................................................................................................
General Troubleshooting Tips139................................................................................................................................................................
Using The Quality Report Tool144................................................................................................................................................................
Using The Error Reporting Tool145................................................................................................................................................................
Appendix147................................................................................................................................................................
Providing Information To Users Via A Website147................................................................................................................................................................
Helping Users Obtain Support For Cisco Ip Communicator148................................................................................................................................................................
Helping Users Install Cisco Ip Communicator148................................................................................................................................................................
Appendix A Providing Information To User Via A Website148................................................................................................................................................................
Helping Users Subscribe To Services And Configure Features148................................................................................................................................................................
Helping Users Access A Voice Messaging System149................................................................................................................................................................
Helping Users Configure A Personal Directory149................................................................................................................................................................
Helping Users Provide Troubleshooting Information151................................................................................................................................................................
I N D E X153................................................................................................................................................................

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Cisco IP Communicator User Manual

Cisco IP Communicator User Manual (80 pages)

Brand: Cisco | Category: Cell Phone | Size: 1.68 MB
Table of contents
Table Of Contents3................................................................................................................................................................
Getting Started With Cisco Ip Communicator7................................................................................................................................................................
What Is Cisco Ip Communicator7................................................................................................................................................................
Hardware And Platform Requirements8................................................................................................................................................................
Quick Start Checklist8................................................................................................................................................................
Installing Audio Devices9................................................................................................................................................................
Installing And Launching Cisco Ip Communicator10................................................................................................................................................................
Installing Cisco Ip Communicator On Your Computer10................................................................................................................................................................
Launching Cisco Ip Communicator11................................................................................................................................................................
Using The Audio Tuning Wizard12................................................................................................................................................................
Configuration And Registration Tasks14................................................................................................................................................................
Testing Cisco Ip Communicator15................................................................................................................................................................
An Overview Of Cisco Ip Communicator16................................................................................................................................................................
Cisco Ip Communicator Features16................................................................................................................................................................
Using The Cisco Ip Communicator Interface16................................................................................................................................................................
Cisco Ip With Default Skin Selected17................................................................................................................................................................
Phone Screen Features20................................................................................................................................................................
Call-handling And Navigation Tips21................................................................................................................................................................
Using Keyboard Shortcuts21................................................................................................................................................................
Using The Right-click Menu22................................................................................................................................................................
Closing And Minimizing Cisco Ip Communicator23................................................................................................................................................................
Understanding Lines Vs. Calls23................................................................................................................................................................
Going On-hook And Off-hook24................................................................................................................................................................
Using Online Help24................................................................................................................................................................
Understanding Feature Availability24................................................................................................................................................................
Using Cisco Ip Communicator To Handle Calls25................................................................................................................................................................
Basic Call Handling25................................................................................................................................................................
Placing A Call26................................................................................................................................................................
Answering A Call28................................................................................................................................................................
Ending A Call29................................................................................................................................................................
Using Hold And Resume30................................................................................................................................................................
Using Mute30................................................................................................................................................................
Transferring A Connected Call31................................................................................................................................................................
Switching Between Calls31................................................................................................................................................................
Starting Or Joining A Standard Conference Call32................................................................................................................................................................
Forwarding Your Calls To Another Number33................................................................................................................................................................
Advanced Call Handling34................................................................................................................................................................
Storing And Retrieving Parked Calls34................................................................................................................................................................
Redirecting A Ringing Call To Cisco Ip Communicator35................................................................................................................................................................
Starting Or Joining A Meet-me Conference Call35................................................................................................................................................................
Understanding Shared Lines36................................................................................................................................................................
Adding Yourself To A Shared-line Call36................................................................................................................................................................
Customizing Cisco Ip Communicator Settings37................................................................................................................................................................
An Overview Of Settings37................................................................................................................................................................
Adjusting The Volume For A Call37................................................................................................................................................................
Customizing Rings And Message Indicators38................................................................................................................................................................
Customizing The Phone Screen39................................................................................................................................................................
Setting Up Speed Dial Buttons39................................................................................................................................................................
Viewing And Customizing Preferences40................................................................................................................................................................
User Settings40................................................................................................................................................................
Network Settings42................................................................................................................................................................
Audio Settings44................................................................................................................................................................
Understanding Audio Modes45................................................................................................................................................................
Network Audio Settings48................................................................................................................................................................
Advanced Audio Settings49................................................................................................................................................................
Directories Settings51................................................................................................................................................................
Using Headsets And Other Audio Devices52................................................................................................................................................................
Using A Headset52................................................................................................................................................................
Using Your Computer As A Speakerphone54................................................................................................................................................................
Using A Usb Handset55................................................................................................................................................................
Removing And Re-installing Audio Devices56................................................................................................................................................................
Obtaining Audio Devices56................................................................................................................................................................
Using Voice Messaging, Call Logs, And Directories57................................................................................................................................................................
Using A Voice Message Service57................................................................................................................................................................
Searching Your Call Logs And Directories58................................................................................................................................................................
Using The Quick Search Feature59................................................................................................................................................................
Entering Password Information For Quick Search59................................................................................................................................................................
Accessing Your User Options Web Pages61................................................................................................................................................................
Logging In To The User Options Web Pages61................................................................................................................................................................
Subscribing To Phone Services62................................................................................................................................................................
Troubleshooting Cisco Ip Communicator63................................................................................................................................................................
General Troubleshooting Issues63................................................................................................................................................................
Voice Quality Issues66................................................................................................................................................................

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