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Cisco MeetingPlace Video Integration Administrator's Manual

Cisco MeetingPlace Video Integration Administrator's Manual

Cisco systems meetingplace video integration administration guide
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Administrator's Guide for
Cisco MeetingPlace Video Integration
Release 5.3
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Text Part Number: OL-6280-01

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Summary of Contents for Cisco MeetingPlace Video Integration

  • Page 1 Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-6280-01...
  • Page 2 CCSP, the Cisco Square Bridge logo, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco,...

  • Page 3: Table Of Contents

    Preparing to Install the Video Integration with DMZ Configurations Gathering Installation Values Installing Cisco MeetingPlace Video Integration OL-6280-01 3-14 3-18 3-18 Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 C O N T E N T S 3-11 3-12 3-12 3-13 3-14...
  • Page 4 C H A P T E R About the Cisco MeetingPlace MeetingTime Software Application About Video-Conferencing Access Information About Changing System Configuration Settings Changing Values Entered During Installation of Cisco MeetingPlace Video Integration Changing Settings in Other Components About Managing Video-Conferencing Resources About Configuring Port Parameters...
  • Page 5 General Troubleshooting Guidelines Problems Configuring and Initiating Cisco MeetingPlace Video Integration Problems Scheduling a Video Conference Problems Joining a Video Conference Problems During a Video Conference N D E X OL-6280-01 Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Contents...
  • Page 6 Contents Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 OL-6280-01...

  • Page 7: Audience

    This guide describes how to install, configure, manage, and troubleshoot the Cisco MeetingPlace Video Integration. This guide does not describe in detail how to set up Cisco MeetingPlace audio and web conferencing, nor does it describe how to set up or configure the Cisco IPVC MCU or any of its components, including H.323 gatekeepers, video endpoints, or gateways.

  • Page 8: Naming Conventions Used In This Guide

    All media (video, voice, and data) are linked but independent, so that each stream maintains its full feature set and functional richness. The following steps provide a simplified overview of how the Cisco MeetingPlace Video Integration solution works (in a system that includes e-mail notifications): You set up user profiles in Cisco MeetingPlace that control who can schedule video conferences.

  • Page 9: Features And Benefits Of Cisco Meetingplace Video Integration

    Video conferences can also be added to an existing Cisco MeetingPlace conference on an ad-hoc basis, if resources are available. For details about the end user experience and process for using Cisco MeetingPlace Video Integration, Chapter 5, “Using Cisco MeetingPlace Video Conferencing”...
  • Page 10 Cisco IOS H.323 Gatekeeper Cisco IOS H.323 Configuration Guide http://www.cisco.com/univercd/cc/td/doc/product/software/ios123/123cgcr/vvfax_c/callc_c/h323_ c/323confg/5gkconf.htm Or look for the link on the following page: http://www.cisco.com/univercd/cc/td/doc/product/software/ios123/123cgcr/vcl.htm Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Chapter 1 Introducing Cisco MeetingPlace Video Integration Release 5.3 OL-6280-01...
  • Page 11 Release 4.1 documentation http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/index.htm Release 4.0 documentation http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_0/index.htm Cisco IP Video Telephony Solution Reference Network Design (SRND) for Cisco CallManager Release 4.0 http://www.cisco.com/application/pdf/en/us/guest/netsol/ns268/c649/ccmigration_09186a008026c 609.pdf Cisco VT Advantage http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/ipcvl/index.htm OL-6280-01 Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Additional References...

  • Page 12: Additional References

    Chapter 1 Introducing Cisco MeetingPlace Video Integration Release 5.3 Additional References Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 OL-6280-01...

  • Page 13: Chapter 2 Cisco Meetingplace Video Integration Components And Process

    Cisco MeetingPlace Video Integration Components and Process This chapter describes the components that are required for the Cisco MeetingPlace Video Integration solution: • Overview of Components, page 2-1 Supported Cisco MeetingPlace System Configurations, page 2-4 • • About the Cisco MeetingPlace Video-Conferencing Process, page 2-4...
  • Page 14 Components Needed to Integrate Video Conferencing in Cisco MeetingPlace Component Cisco MeetingPlace audio server Cisco MeetingPlace H.323/SIP IP Gateways Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Chapter 2 Cisco MeetingPlace Video Integration Components and Process Cisco Video Integration CallManager Cisco...
  • Page 15 Cisco IPVC MCU and their corresponding participant IDs assigned by the Cisco MeetingPlace audio server. Monitors the link between the Cisco MeetingPlace audio server and the • Cisco IPVC MCU and supports recovery if the connection is lost. Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Overview of Components...

  • Page 16: Supported Cisco Meetingplace System Configurations

    Participants with video equipment connect to the Cisco IPVC MCU, which processes both the video and the audio channel of the video endpoints. Cisco MeetingPlace Video Integration mixes the audio streams from both systems to allow all participants to hear and speak to each other.

  • Page 17: How Video Conferences Are Scheduled

    About Configuring Port Parameters, page OL-6280-01 Cisco MeetingPlace audio server 4-7. Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 About the Cisco MeetingPlace Video-Conferencing Process Cisco IP/VC The audio and video channels of the video endpoints are processed by the Cisco IPVC MCU.

  • Page 18: How Video Conferences Start

    About the Cisco MeetingPlace Video-Conferencing Process How Video Conferences Start The Cisco IPVC MCU is configured to allow Cisco MeetingPlace Video Integration to control all H.323 video-conferencing resources and meeting operations on the Cisco IPVC MCU, including initiating meetings. Cisco MeetingPlace does not control SCCP resources on the Cisco IPVC MCU.
  • Page 19 If the participant is granted access, the Cisco IPVC MCU checks with Cisco MeetingPlace Video Integration to see if the meeting is in session and within the guard times. If so, the Cisco IPVC MCU admits the participant to the video conference and notifies Cisco MeetingPlace Video Integration that the participant has joined the conference.

  • Page 20: How Video Conferences Run

    Cisco MeetingPlace Video Integration, which passes the request to the Cisco IPVC MCU where it is performed. If the user terminates the connection by hanging up the video endpoint, the Cisco IPVC MCU notifies Cisco MeetingPlace Video Integration, which then notifies Cisco MeetingPlace Web Conferencing so that the status of that participant can be updated.

  • Page 21: How Video Conferences End

    The video conference on the Cisco IPVC MCU ends when the Cisco MeetingPlace conference ends, according to the standard rules for ending conferences on the Cisco MeetingPlace audio server. At this time, Cisco MeetingPlace Video Integration tells the Cisco IPVC MCU to terminate the video conference.
  • Page 22 Chapter 2 Cisco MeetingPlace Video Integration Components and Process About the Cisco MeetingPlace Video-Conferencing Process Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 2-10 OL-6280-01...

  • Page 23: Installing Cisco Meetingplace Video Integration

    • • Uninstalling Cisco MeetingPlace Video Integration, page 3-19 Before You Install Complete the following tasks in order before you run the Cisco MeetingPlace Video Integration installer: • Making Sure Component Systems Are Up and Running, page 3-1 Verifying your Video-Conferencing License, page 3-2 •...

  • Page 24: C H A P T E R 3 Installing Cisco Meetingplace Video Integration

    About Configuring the Cisco IPVC MCU to Use Cisco MeetingPlace Before you configure the Cisco IPVC MCU for Cisco MeetingPlace Video Integration, make sure that the Cisco IPVC MCU is working independently of Cisco MeetingPlace Video Integration and can host and manage video conferences.

  • Page 25: Before You Install

    Creating a Cisco IPVC MCU User for Cisco MeetingPlace Create a username and password that Cisco MeetingPlace Video Integration will use to log in to the Cisco IPVC MCU. Log in to the Cisco IP/VC Administrator of the Cisco IPVC MCU that you want Cisco MeetingPlace to Step 1 use.
  • Page 26 If video participants join a conference that has not yet started, they must wait in the waiting room. To play an announcement while participants wait, set the following parameter: Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Chapter 3...
  • Page 27 Cisco IPVC MCU, Release 3.5.24 includes three preconfigured services that are designed for Cisco MeetingPlace. OL-6280-01 Software Supporting Cisco MeetingPlace Release 3.5.24 or later releases Release 2.0.11 or later releases Does not support Cisco MeetingPlace Does not support Cisco MeetingPlace. Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Before You Install...
  • Page 28 Making Sure that a Conference Password Is Not Required, page 3-8 • Setting Conference View Parameters, page 3-8 • Setting Video Schemes Parameters, page 3-10 • Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Chapter 3 Supported Supported Views Endpoints Voice Activated and H.323...
  • Page 29 We recommend that you enable all audio-indication parameters. Click the Indications button. Step 1 The Indications Settings dialog box appears. Make sure that all parameters are checked. Step 2 Click OK. Step 3 OL-6280-01 Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Before You Install...
  • Page 30 To enable the Cisco IPVC MCU to switch the video to the speaker who is speaking the loudest, check Step 4 Enable voice activate. Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Using Preconfigured Service Templates, page Chapter 3 Installing Cisco MeetingPlace Video Integration 3-5.
  • Page 31 Set the following parameters for this view: Step 2 OL-6280-01 Using Preconfigured Service Templates, page 3-5 Value 1-participant layout 1-participant layout As desired Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Before You Install as a model for setting parameters, or...
  • Page 32 In the “Min bit rate” field, click the lowest bandwidth that you want this parameter to support. • To save these Video Scheme changes and to close this dialog box, click OK. Step 4 Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 3-10 Chapter 3 Installing Cisco MeetingPlace Video Integration...

  • Page 33: Configuring The Cisco Meetingplace Audio Server

    To save your service, click OK at the bottom of the Service page. Configuring the Cisco MeetingPlace Audio Server Perform the following tasks before you install Cisco MeetingPlace Video Integration. Modifying the Translation Table If your Cisco MeetingPlace system supports IP phones only, you do not need to change the translation Step 1 table on the Cisco MeetingPlace audio server.

  • Page 34: Configuring Cisco Meetingplace H.323/Sip Ip Gateway

    If your Cisco MeetingPlace system is configured for load balancing, set the system to allow ad-hoc video conferencing. Perform the following steps even if Cisco MeetingPlace Video Integration is not installed on a server in Note a cluster that includes load balancing.

  • Page 35: About Installing And Configuring Video Endpoints

    Balancing in Ad Hoc Video Meetings to No. How Load Balancing Works If the server with Cisco MeetingPlace Video Integration is not available at the start of a conference, the meeting rolls to another server after 5 times the Load Stats Poll Period value on the Cisco MeetingPlace Web Conferencing Site Administration page.

  • Page 36: Configuring Cisco Meetingplace H.323/Sip Ip Gateway

    For complete information about customizing meeting notification templates, see the Administrator’s Guide for Cisco MeetingPlace for Outlook Release 5.3. When the system includes Cisco MeetingPlace Video Integration, three video-specific templates are used. By default, these templates include parameters for dial in numbers for IP and ISDN video endpoints.
  • Page 37 Chapter 3 Installing Cisco MeetingPlace Video Integration There are many ways to set up Cisco CallManager to work with Cisco MeetingPlace Video Integration. For example, you can use the guidelines in the Cisco IP Video Telephony Solution Reference Network Design to set up Cisco CallManager to route all calls, or you can follow the example in this section to have the gatekeeper route H.323 calls.
  • Page 38 • Click Add a New Route Pattern/Hunt Pilot. Step 2 Enter options: Step 3 Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 3-16 Chapter 3 Installing Cisco MeetingPlace Video Integration Value The IP address of your Cisco IPVC MCU.

  • Page 39: Preparing To Install The Video Integration With Dmz Configurations

    (SMA) configurations; they are described fully in the Administrator’s Guide for Cisco MeetingPlace Web Conferencing Release 5.3. Cisco MeetingPlace Video Integration must be installed on one and only one server on which Cisco MeetingPlace Web Conferencing is installed: If it is installed behind the firewall, only internal participants can attend video conferences.

  • Page 40: Gathering Installation Values

    Installing Cisco MeetingPlace Video Integration If you will install Cisco MeetingPlace Video Integration in the DMZ, and if the Cisco IPVC MCU is Step 2 installed behind the firewall, open TCP port 3336 through the firewall to allow you to connect Cisco MeetingPlace Video Integration to the Cisco IPVC MCU.

  • Page 41: Uninstalling Cisco Meetingplace Video Integration

    User profiles. Uninstalling Cisco MeetingPlace Video Integration To uninstall Cisco MeetingPlace Video Integration, use Add/Remove Programs in the Control Panel, or run the installer again. The uninstall process will automatically stop the Cisco MeetingPlace Web Conferencing service and other Cisco MeetingPlace services including the Cisco MeetingPlace Video Integration service.
  • Page 42 Chapter 3 Installing Cisco MeetingPlace Video Integration Uninstalling Cisco MeetingPlace Video Integration Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 3-20 OL-6280-01...

  • Page 43: Configuring And Managing Cisco Meetingplace Video Integration

    About the Cisco MeetingPlace MeetingTime Software Application Some parameters relevant to Cisco MeetingPlace Video Integration can be viewed or modified in Cisco MeetingPlace MeetingTime, the PC-based utility for the Cisco MeetingPlace audio server. For complete information about MeetingTime, see the Administrator’s Guide for Cisco MeetingPlace Audio Server Release 5.3.

  • Page 44: C H A P T E R 4 Configuring And Managing Cisco Meetingplace Video Integration

    About Changing System Configuration Settings Cisco MeetingPlace Video Integration components are configured to work together. Settings in each component enable communication between the components. If you change settings in one component, you must also change the corresponding setting you entered in other components.

  • Page 45: Changing Values Entered During Installation Of Cisco Meetingplace Video Integration

    Configuring and Managing Cisco MeetingPlace Video Integration If you need to change values that you entered during installation of Cisco MeetingPlace Video Integration, or change configuration settings in any of the other component parts needed to make the system work, see the following sections.

  • Page 46: About Managing Video-Conferencing Resources

    Table 4-2 contains conference and port parameters. For more information about MeetingTime, see the Administrator’s Guide for Cisco MeetingPlace Audio Server Release 5.3. Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Chapter 4 Configuring and Managing Cisco MeetingPlace Video Integration...
  • Page 47 Cisco IP/VC 3511 MCU and Cisco IP/VC 3540 MCU Module Administrator Guide, Version 3.2 and Cisco IP/VC 3511 MCU and Cisco IP/VC 3540 MCU Module Release Notes for Release 3.5. Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3...
  • Page 48 Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Chapter 4 Configuring and Managing Cisco MeetingPlace Video Integration Values Where Specified 2 to the maximum number of...

  • Page 49: About Configuring Port Parameters

    Configuring the Number of Overbook Ports, page 4-8. About Configuring Port Parameters After Cisco MeetingPlace Video Integration is up and running, configure the following before users begin to schedule meetings that include video conferencing: Number of floater ports • Number of overbook ports •...
  • Page 50 Determining the optimal number of video overbook ports requires a different calculation than determining the optimal number of audio ports. Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Chapter 4 Configuring and Managing Cisco MeetingPlace Video Integration...
  • Page 51 However, this situation is unlikely if you set the number of overbook ports using the formula in this section. OL-6280-01 About Managing Video-Conferencing Resources Table 4-3: Example 1 Example 2 Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Example 3...

  • Page 52: About Managing User Profiles For Video Use

    For more information about bandwidth use, see Video-Conferencing Bandwidth, page 4-12. Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 4-10 Chapter 4 Configuring and Managing Cisco MeetingPlace Video Integration Table 4-5 shows settings for individual profiled users.
  • Page 53 89, enter 8918005550101. For information, see the documentation for your Cisco IPVC PRI Gateway. Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Where to Configure In the profile of the user, in the Restrictions section In the profile of the user, in the Video Meetings section.

  • Page 54: Important Information About Dmz Configurations And Video Conferencing

    Internet access to the web conference. Because video conferences must be held on the server on which Cisco MeetingPlace Video Integration is installed, this profile setting therefore also determines whether a user’s immediate or reservationless meetings can include video conferencing and who can attend the video and web conferences.

  • Page 55: Specifying User And Group Profile Information

    Complete information about reporting in MeetingTime is available in the Administrator’s Guide for Cisco MeetingPlace Audio Server. OL-6280-01 About Managing User Profiles for Video Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 About Video-Conferencing Statistics Use, including the 4-13...

  • Page 56: Viewing Video-Conferencing Statistics

    For each conference in the range of dates you choose, view or save the following video-conferencing statistic: • The length of the video conference. Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 4-14 Chapter 4 Configuring and Managing Cisco MeetingPlace Video Integration Table 4-6 to view video-conferencing statistics.
  • Page 57 Values column, choose a value for each option. You cannot change items that are written in italics. Finally, click Generate Report. Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 About Video-Conferencing Statistics 4-15...
  • Page 58 Chapter 4 Configuring and Managing Cisco MeetingPlace Video Integration About Video-Conferencing Statistics Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 4-16 OL-6280-01...
  • Page 59 See Ad-Hoc Video Conferences, page 5-6 requirements. Other behavior is as described in this document. Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 C H A P T E R Table 5-1; for more...

  • Page 60: Chapter 5 Using Cisco Meetingplace Video Conferencing

    For details about administrative functions in MeetingTime and Cisco MeetingPlace Web Conferencing, see the Administrator’s Guide for Cisco MeetingPlace Audio Server Release 5.3 and the Administrator’s Guide for Cisco MeetingPlace Web Conferencing Release 5.3. Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Chapter 5 Video-Conferencing Behavior...

  • Page 61: Administrator's Guide For Cisco Meetingplace Video Integration Release

    However, it may be possible for participants to initiate video conferencing on an ad-hoc basis. See OL-6280-01 5-6.) About Attending Ad-Hoc Video Conferences, page 5-6. About Attending Ad-Hoc Video Conferences, page Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 About Scheduling Video Conferences About Attending Ad-Hoc Video 5-6. About 5-6.

  • Page 62: About Rescheduling Video Conferences

    For scheduled meetings that include both video conferencing and external access: • If Cisco MeetingPlace Video Integration is deployed in the DMZ to allow attendees outside the – firewall to participate in video conferences, meeting schedulers must set the Allow Internet Access option to Yes each time they schedule video ports, whether or not external participants will attend.

  • Page 63: How Users Join A Cisco Meetingplace Video Conference

    Connect Me button in the notification, or from within the Cisco MeetingPlace web-conferencing meeting room. OL-6280-01 About Attending Cisco MeetingPlace Video Conferences Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Cisco IP/VC 2.0.
  • Page 64 If a meeting scheduler did not or could not schedule video-conferencing ports with the meeting, it may still be possible for video callers to participate. Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Chapter 5 Using Cisco MeetingPlace Video Conferencing...

  • Page 65: Video Features And Functions In The Meeting Room During The Conference

    OL-6280-01 Video Features and Functions in the Meeting Room During the Conference Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3...

  • Page 66: About Modifying The Video Transmission

    Voice conferencing keystrokes such as #5 do not apply to video endpoints, because they are not connected directly to the Cisco MeetingPlace audio server. Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Chapter 5 Using Cisco MeetingPlace Video Conferencing...

  • Page 67: About Modifying The Video Transmission Of Other Participants

    It is not possible for the speaker to mute or unmute the endpoints of individual video participants. • However, participants in an open-floor meeting can mute and unmute themselves. OL-6280-01 Video Features and Functions in the Meeting Room During the Conference Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3...

  • Page 68: About Extending A Video Conference

    Step by step instructions for end users that includes video-conferencing functionality are also in the online help for Cisco MeetingPlace Web Conferencing, Cisco MeetingPlace for Outlook, and Cisco MeetingPlace for Lotus Notes. Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 5-10 Chapter 5...

  • Page 69: Troubleshooting

    Viewing the Eventlog, page 6-1 • General Troubleshooting Guidelines, page 6-2 • • Problems Configuring and Initiating Cisco MeetingPlace Video Integration, page 6-2 Problems Scheduling a Video Conference, page 6-5 • • Problems Joining a Video Conference, page 6-5 Problems During a Video Conference, page 6-7 •...

  • Page 70: Chapter 6 Troubleshooting

    Cisco MeetingPlace Video Integration failed to initialize. Problem Cisco MeetingPlace Video Integration was unable to do at least one of the following, and will Solution continue to attempt to initialize until it is successful or the Cisco MeetingPlace Video Integration service is stopped.
  • Page 71 Solution Cisco MeetingPlace Web Conferencing is still starting up or is not running. • Cisco MeetingPlace Video Integration will try three times at 15-second intervals to connect to Cisco MeetingPlace Web Conferencing. Wait for Cisco MeetingPlace Web Conferencing to initialize.
  • Page 72 Error message in Eventlog: "CMcuController::initialize(), ERROR: Failed to register MPVideo Problem for Notifications.\n") Solution Wait a few moments to allow Cisco MeetingPlace Video Integration to try again to reinitialize. • If this error continues to appear, contact your Cisco technical support representative. See the Guide •...

  • Page 73: Problems Scheduling A Video Conference

    Solution Make sure Cisco MeetingPlace Video Integration is running. • OL-6280-01 4-7. About the Minimum Number of Video Ports Scheduled, page 4-8. Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Problems Scheduling a Video Conference About Configuring Port (Optional)
  • Page 74 Solution • The video endpoint must be running before the user attempts to join the video conference. Cisco MeetingPlace Video Integration may be configured with the wrong E.164 number. • There may be no more ports available on the system.

  • Page 75: Problems During A Video Conference

    The Cisco MeetingPlace web-conferencing server on which Solution Cisco MeetingPlace Video Integration is installed may have been down or unavailable at the start of a conference. If this happens, the meeting rolls to a server on which Cisco MeetingPlace Video Integration is not installed, and video conferencing is not possible for this conference.
  • Page 76 Check settings in the Cisco IPVC MCU. The Voice Activated view should be set to All see one. • Multiple video links are established. Problem You have specified an incorrect E.164 address in Cisco MeetingPlace Video Integration. To Solution change the entry, see Cisco MeetingPlace Video Integration, page Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3...
  • Page 77 This is correct behavior. Video endpoints are connected to the Cisco IPVC MCU, not directly Solution to the Cisco MeetingPlace audio server, so Cisco MeetingPlace key commands do not apply. Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 OL-6280-01...
  • Page 78 Chapter 6 Troubleshooting Problems During a Video Conference Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 6-10 OL-6280-01...

  • Page 79: I N D E X

    Cisco MeetingPlace Video Integration 6-2, 6-5, 6-8 using with Cisco MeetingPlace Video Integration 2-3, 2-4, 2-5 working with Cisco MeetingPlace Video Integration Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 I N D E X 4-2 to 4-4 3-13 1-3, IN-1...
  • Page 80 Cisco MeetingPlace Video Integration about prerequisites before installing system configurations uninstalling 3-19 Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 IN-2 Cisco MeetingPlace Web Conferencing installing prerequisites for Cisco MeetingPlace Video Integration using with Cisco MeetingPlace Video Integration...
  • Page 81 3-16 meeting room and video conferencing and video controls Cisco MeetingPlace Web Conferencing MeetingTime Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 2-3, 2-4 3-2, 3-6, 4-11 5-1, 5-3 3-2, 3-13, 3-14, 3-19, 4-2, 4-11, 4-12 5-10 3-12...
  • Page 82 Cisco MeetingPlace Video Integration processors supported in Cisco MeetingPlace Video Integration rate matching card recording meetings video conferences Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 IN-4 recurring meetings and video conferencing reports using to troubleshoot Cisco MeetingPlace Video rescheduling...
  • Page 83 4-12 troubleshooting outdialing troubleshooting scheduling troubleshooting with E.164 number Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 4-12 3-18, 4-11 5-10 5-10 3-12 5-8, 5-9 1-3, 4-13 to 4-15...
  • Page 84 4-4, 4-7, 4-8 to 4-10 used when scheduling video conferences video service code Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 IN-6 visual images in Cisco MeetingPlace Video voice-activated conference views 4-4, 4-6 Integration...

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