Preparing The Unit For Shipment; Repacking; Equipment Return Procedure - Symmetricom TSG-3800 Series User Manual

Preparing the Unit for Shipment

Repacking

When you ship the TSG-3800, take special precautions to protect the front and rear
panels from damage. Connectors should be covered with protective connector
covers. The TSG-3800 should be wrapped in plastic before packaging.
Symmetricom recommends that custom foam packing material be used, as it
conforms to the shape of the instrument and offers better protection during shipping.

Equipment Return Procedure

To return a module to the factory or local representative for repair:
1. Obtain a return authorization from Symmetricom prior to returning a module for
service. Call Symmetricom Global Services for a return authorization number.
2. Provide a description of the trouble, module item number, serial number, and
warranty expiration date.
3. Provide return shipping information (customer field contact, address, phone
number, etc.).
4. Ship the unit to Symmetricom, transportation prepaid and insured, with the
Return Authorization Number and unit serial number clearly marked on the
outside of the carton, to:
ATTN: Global Services
Symmetricom, Inc.
Aguadilla Site
Montana Industrial Park
Street B, Lot 52
Aguadilla, PR 00603
Tel: 787-658-3535
Fax: 787-658-3560
12778474-002-2 Revision F – March 2004
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Maintenance and Troubleshooting
Preparing the Unit for Shipment
TSG-3800 User's Guide 137