Isuzu N Series 2008 Owner's Manual page 45

Unattended Trucks
It is imperative that the driver, or a representative, wait with the truck until the service
provider arrives unless previous arrangements have been made and agreed to by
the attending service provider. Unattended trucks will not be serviced under any
circumstances. Where the owner/driver has elected an authorised representative,
the representative must hold a current and appropriate truck driver's licence in case
the truck is required to be moved. Where the truck is found to be unattended, any
subsequent calls for assistance may be at the driver's expense.
Special Equipment
If the service provider is required to return to their service facility to collect any special
equipment required to deliver effective service, the additional cost will be the owner/
driver's responsibility.
Natural Disasters
If a natural disaster places extraordinary demands on service resources, Isuzu Assist
may alter and/or offer alternative service. If a disabled truck cannot be reached owing
to events such as floods or bushfires, Isuzu Assist will endeavour to provide whatever
assistance is practicable under the circumstances.
Damage during Service
If you believe your truck has been damaged by a service person providing roadside
assistance, you should contact Isuzu Assist on 1800 947 898. The truck in question
must be inspected by a person authorised by Isuzu and agreement gained prior to any
further repairs being undertaken.
NOTE
Isuzu Truck owners requiring assistance for a flat tyre and/or damaged rim, may be
requested to assist the service provider at the roadside due to the combined weight of
the tyre/wheel combination.
Cargo
Isuzu Australia Limited, National Transport Insurance Limited and their service
providers will accept no responsibility under any circumstances, for the security, loss or
any damage of cargo carried by a disabled truck.
General Customer Comments
Please direct any comments or concerns regarding the Isuzu Assist program and/or
the service/s provided, to our Customer Care Centre on
1800 035 640.
NOTE
Isuzu reserves the right to change the service provider's conditions and supply
procedures outlined in this booklet, without notice.
Privacy Policy
For information on the Isuzu Australia Limited privacy policy, please visit www.isuzu.
com.au or call the Isuzu Customer Care Centre on 1800 035 640.
Service provided by NTI TRUCKASSIST
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IMPORTANT INFORMATION
Owner / Driver
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