Step 16. Configure The E-Mail Server - Nortel Contact Center Multimedia Installation And Maintenance Manual

Installing the Multimedia/Outbound server

Step 16. Configure the e-mail server

This step must only be completed if you are licensed for e-mail contacts in your
Multimedia contact center.
Configure and create the required mailboxes to use with Contact Center
Multimedia. Use the documentation supplied with your e-mail server software to
configure the mailboxes to be used for receiving contacts.
Every POP3 mailbox used by the Contact Center Multimedia server requires
basic authentication to facilitate e-mail retrieval. Basic authentication passes the
mailbox user and password in clear text to the e-mail server. You can increase
your security by adding Secure Socket Layer (SSL) encryption. For more
information about SSL encryption, see "Enable SSL on the E-mail Manager" on
page 1279.
What is next?
Configure the required elements in the Contact Center Manager Server. For
more information, see Step 17. "Enable Open Queue" on page 126.
124 Contact Center Multimedia/Outbound
Standard 7.16