Step 29. Import The Terminals And Addresses Into Cct - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
Hide thumbs
Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
Table of Contents
Advertisement
October 2007
Step 29. Import the terminals and addresses
into CCT
To avoid errors, Nortel recommends that you import resources rather than add
them individually.
You can add multiple addresses and terminals from TAPI SP using the Import
M1 TSP Data tool.
Importing multiple addresses and terminals
1
Make sure that the following Control Communication Toolkit server services
are stopped:
NCCT Server
NCCT TAPI Connector Service (if installed)
Nortel MPS Manager (if installed)
Nortel RSH Daemon (if installed)
To stop these services:
a. Click Start > Administrative Tools > Services.
b. Right-click each service, and then click Stop.
c. Close the Services window.
2
Close the NCCT 6.0 Console.
3
Restart the Data Access Layer Service.
a. Click Start > Administrative Tools > Services.
b. Right-click Data Access Layer service, and then click Restart.
c. Close the Services window.
4
Log on to the Communication Control Toolkit server.
Installation and Maintenance Guide
Installing the Multimedia/Outbound server
175
Advertisement
Table of Contents
