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July 2004
Configuring agent PCs for the TAPI Service
Provider
Introduction
The TAPI Service Provider allows the TAPI client on the agent PCs to
communicate with the TAPI server. This section explains how to run the
TCMSetup program on the agent PCs. Run TCMSetup on each agent PC to
configure it for the TAPI Service Provider.
For detailed instructions on configuring agent PCs for telephony, refer to the
TAPI Service Provider documentation (Network Managers Guide for
Symposium TAPI Service Provider for Succession 3.0).
Before you begin
Before you begin you must complete the following tasks:
Ensure that the TAPI Service Provider is installed on the TAPI server and
!
that the telephone lines on the switch are assigned correctly to the call
center agents. For more information, refer to your TAPI documentation.
Disable the Remote Access Auto Connection Manager and Remote Access
!
Connection Manager services on all of the TAPI computers (clients and
servers).
To run the TAPI service provider setup on the agent PCs
1
Log on to the agent PC with domain Administrator privileges.
2
On the Windows Start menu, click Run.
Installation and Administration Guide
Installing and configuring agent PCs
173
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Troubleshooting
