Section G: Ccma Server Configuration - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
Section G: CCMA server configuration
In this section
Step 19. Refresh the Contact Center Manager Server
Step 20. Configure the agent phonesets
Step 21. Create required multimedia skillsets
Step 22. Create supervisors and agents
Step 23. Create route points
Step 24. Configure the sample multimedia scripts
Step 25. Add the Multimedia Server to CCMA for reporting
Installation and Maintenance Guide
Installing the Multimedia/Outbound server
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