Step 26. Import The Agent Phonesets To The Tapi Database - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Installing the Multimedia/Outbound server
Step 26. Import the agent phonesets to the
TAPI database
Download information from the CS1000/Meridian 1 switch to the TAPI
database.
Downloading information from the CS 1000/Meridian 1 switch
Before you download information from the CS 1000/Meridian 1 switch, you
must create a switch configuration information text file on the TAPI server.
To create a switch configuration information text file
To complete these steps, ensure that a cable is connected from the server to the
switch.
1
Open a text editor (such as Notepad).
2
Create a new text file called download.txt.
3
Save the download.txt file in the c:\Program Files\Nortel\CCT\TAPI\
directory on the Communication Control Toolkit server.
4
On the Start menu, choose All Programs > Accessories >
Communication > HyperTerminal to connect to the CS 1000/Meridian1
switch from the Communication Control Toolkit server.
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Contact Center Multimedia/Outbound
Standard 7.16
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