Step 15. Create A Windows User For Each Agent - Nortel Contact Center Multimedia Installation And Maintenance Manual

October 2007

Step 15. Create a Windows user for each agent

A Windows user account defines the actions a user can perform. You must create
each user on the domain used by the contact center for agent resources.
You must be logged on as the domain administrator or a member of the
administrators group to create user accounts.
Creating a user account
1 Log on to the relevant domain controller with administrative privileges.
2 Open Active Directory Users and Computers. Click Start > All Programs >
Administrative Tools > Active Directory Users and Computers.
3 Select the Domain used for Contact Center Agent Resources.
4 On the Action menu, click New > User.
5 Complete the relevant user details such as first name, last name, and user
logon name and then click Next.
6 Enter and confirm the user password, and then click Next.
A Microsoft Exchange e-mail mailbox for users is not required by Contact
Center Multimedia, however, you can create a mailbox for the agent
depending on your user requirements.
7 Review the user details.
8 Click Finish to create the Windows user.
Security
To improve the security of a password, use at least two of these elements:
uppercase letters, lowercase letters, and numbers. The more random the
sequence of characters, the more secure the password.
If you want to set up other password requirements such as minimum length,
expiration time, or uniqueness, open Group Policy and go to Password Policy.
Installation and Maintenance Guide
Installing the Multimedia/Outbound server
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