Avaya S8100 Series Manual page 482

Migrating a DEFINITY Server SI Direct-Connect in an SCC to a Direct-Connect
For more information, see
When you migrate from a DEFINITY system, you must complete the following additional tasks
before you start the migration:
Task
About 2 weeks before the
migration, freeze the
translations.
Use a spare flash card to
collect the translations
locally.
About 2 business days prior
to the migration, contact the
STARS team by creating a
trouble ticket.
Mark the ticket status as
CRITICAL.
Ensure that the technical
support representative has
access to the ASG Site
Manager tool.
482 Upgrading, Migrating, and Converting Media Servers and Gateways
Migration paths on page 478.
Description
For more information on where and how to send the
translations, contact the STS scheduling desk at
720-444-9418.
STS updates the translations to the latest version. This
process can take 2 weeks. STS returns the translation
reports and translation files to the project manager by
e-mail who sends them to the technical support
representative.
For forms and more information, contact the STS
scheduling desk at 720-444-9418.
Whenever an S8x00 media server is upgraded from
1.x.x to 2.x.x and a new RFA authentication file is
requested, ASG access (remote and on-site) is
impacted. You need assistance from the Service Tools
and Application Remote Support (STARS) team to
ensure successful ASG access before and after the
upgrade.
To contact the STARS team, use
gsomissrv2.global.avaya.com/request_system/
request.asp?tools_team=1
Indicate text in the ticket to let the STARS team know
that you are upgrading an S8x00 media server.
Include the date of the upgrade and the FL and
product or alarm ID of the system.
The STARS team contacts you on how to access your
product before and after the upgrade. A temporary
ASG product ID is created for you and your team to
use for access during the time of the upgrade.
If an engineer who works on the Avaya WAN, is
supporting the technical support representative during
the upgrade, ensure that the engineer has access to
the ASG Mobile tool prior to the upgrade.
ASG access (remote or on site) is affected when you
upgrade an S8xxx media server from 1.x.x to 2.x.x and
request a new RFA authentication file.
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