Avaya S8100 Series Manual page 310

Task
Ensure that the technical
support representative has
access to the ASG Site
Manager tool.
The STARS team provides
the escalation path to report
ASG troubles during the
upgrade.
Verify that you have the
appropriate logins and
passwords to access the
media servers and server
complex components.
Save the translation file to a
directory on the Services
laptop.
310 Upgrading, Migrating, and Converting Media Servers and Gateways
Description
If an engineer who works on the Avaya WAN is
supporting the technical support representative during
the upgrade, ensure that the engineer has access to
the ASG Mobile tool prior to the upgrade.
ASG access (remote and on-site) is affected when you
upgrade an S8x00 media server from 1.x.x to 2.x.x
and request a new Communication Manager license
and Avaya authentication file.
This event happens at least 1 days before the
migration.
When you finish installing the authentication file,
Communication Manager has a password for all Avaya
logins, including craft. This password is unique to the
customer media server. You can use the password the
next time that you log in as craft, if you access the
media server through the Services port. You do not
need an ASG challenge/response to log in this way,
even though every other means of craft access still
requires an ASG challenge/response.
This unique craft password remains valid until the
password is changed by installing a new
authentication file.
File size usually is in the range of 1-4 megabytes.
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